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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: roblox stole 10 dollars credit from me, can a mod help

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Invader4E is not online. Invader4E
Joined: 22 Jul 2012
Total Posts: 47354
13 Jul 2015 04:02 PM
I had it in my credit on the upgrade page. I looked just now and it wasn't there. my BC expires 8/8 and I wasn't going to renew it anyways but if I ever came back that was so I didn't have to pay for BC
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GeneralPootis is not online. GeneralPootis
Joined: 10 Dec 2011
Total Posts: 155
13 Jul 2015 04:06 PM
You could email info@roblox.com, but you would probably need to provide proof


[The Doctor called me sick... I said Tru]
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Invader4E is not online. Invader4E
Joined: 22 Jul 2012
Total Posts: 47354
13 Jul 2015 04:07 PM
I don't know how to provide proof, it's not like I took a picture of the 10 dollars... they deny everyone anyways, I got 750k value stolen and provided amazing proof and got denied.
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GeneralPootis is not online. GeneralPootis
Joined: 10 Dec 2011
Total Posts: 155
13 Jul 2015 04:16 PM
Maybe check the help website then? https://en.help.roblox.com/


[The Doctor called me sick... I said Tru]
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Auraphara is not online. Auraphara
Joined: 18 Aug 2014
Total Posts: 1786
13 Jul 2015 04:19 PM
read my signature



Cry me a river.
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Invader4E is not online. Invader4E
Joined: 22 Jul 2012
Total Posts: 47354
13 Jul 2015 04:43 PM
it's not on the website.
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EXO is not online. EXO
Joined: 19 Aug 2007
Total Posts: 9121
13 Jul 2015 05:11 PM
It automatically renews. Remember to cancel your subscription first, then let the remaining time expire. Otherwise, it will assume you want to renew and will take your $10 credit until it runs out.
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Invader4E is not online. Invader4E
Joined: 22 Jul 2012
Total Posts: 47354
13 Jul 2015 06:13 PM
ohhh, thank you.
is there any way to get my money back in the credit and make it not renew?
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EXO is not online. EXO
Joined: 19 Aug 2007
Total Posts: 9121
13 Jul 2015 06:22 PM
After it has renewed? Probably not. Maybe if you give Roblox a call or email.
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Invader4E is not online. Invader4E
Joined: 22 Jul 2012
Total Posts: 47354
13 Jul 2015 09:15 PM
it hasn't renewed yet. it says it will renew 8/8. if I cancel it will it give me my credit back?
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