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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: How long does it take for ROBLOX to respond to an email?

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realzombie123456789 is not online. realzombie123456789
Joined: 18 Jan 2010
Total Posts: 24
29 Jun 2015 12:14 PM
I sent ROBLOX an email about me being exploited by one user and they gave me the automated message saying
Thank you for contacting ROBLOX Support. Your ticket is 2416688

We will get back to you as soon as possible :-) In the meantime, please check our Help pages (https://en.help.roblox.com/) as the answer you're looking for may already be waiting for you.

Please make sure to include the ROBLOX user name(s), if known, as well as specific details about any issue you are experiencing. You can reply to this message with that information if it has not already been provided.

For billing inquiries, please also provide the full first and last billing name that was used for the account, the billing email address, date(s) and amount(s) of any charges and method of payment. For information on canceling a membership, please review the following: https://en.help.roblox.com/entries/221900

To provide you with the best and most expedient assistance, please reply only to this ticket and do not send in additional email requests. Sending multiple emails about the same issue may result in increased response time.

Blox On!

Customer Service
ROBLOX
https://en.help.roblox.com/
So I sent another message adding on more information and I was wondering when they would reply to that. Its been 16 hours now and I want my limiteds back!
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AtomicBuildergirl is not online. AtomicBuildergirl
Joined: 19 Jan 2013
Total Posts: 3830
29 Jun 2015 12:16 PM
It really depends on your issue, I think exploits take almost a whole day.
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realzombie123456789 is not online. realzombie123456789
Joined: 18 Jan 2010
Total Posts: 24
29 Jun 2015 12:17 PM
Thanks, because I want my limiteds back!
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iiSummerSoul is not online. iiSummerSoul
Joined: 10 Feb 2015
Total Posts: 1
28 Jul 2015 12:59 PM
this happened to me today, they took away all my hats & faces...
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Dragaton is not online. Dragaton
Joined: 03 Jun 2008
Total Posts: 547
28 Jul 2015 01:01 PM
It happened to me in 2013 i lost 200k RAP and never got it back :/

Oh well,We didn't love you anyways :)
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iiMidnightDeath is not online. iiMidnightDeath
Joined: 09 Feb 2011
Total Posts: 29
27 Dec 2015 02:54 PM
I also sent an email to ROBLOX because my alt got hacked and they gave me a ticket number too. I guess they give the ticket numbers to everyone who emails them. Just wait for them to reply. It may take a couple of days...

Oh my gosh, ROBLOX, reply to my email please ;-;
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Fructed is not online. Fructed
Joined: 14 Jan 2015
Total Posts: 30
28 Dec 2015 11:02 AM
It should inform how long it takes to reply back. Most likely 48-72 hours.


Tried turning it on and off again?
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Creeperreape466 is not online. Creeperreape466
Joined: 08 May 2016
Total Posts: 1
26 Sep 2016 03:47 PM
Yeah i need help too. I got hacked and all my robux was gone and all my items my bio said get rekt and shuck it nerd. Im so sad i have spent over 200$ on this account can somone please hepp me its been two weeks since i contacted roblox..
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green271 is online. green271
Joined: 13 Aug 2014
Total Posts: 291
26 Sep 2016 04:12 PM
Ive been waiting on an email for 2 and a half months lol
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x_LostEnternity is not online. x_LostEnternity
Joined: 01 Aug 2016
Total Posts: 39
24 Aug 2017 04:42 AM
Happend to me to, BUT PROBABLY THE WORST SITUATION IN THIS FORUM! I LOST 110K WORTH OF ITEMS
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AMontenegroS is not online. AMontenegroS
Joined: 06 Jun 2015
Total Posts: 287
24 Aug 2017 04:44 AM
its all of your fault for trusting scams
otherwise, if you got hacked out of the blue, i feel sorry for ya



clods clods clods clods team 10
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Piggy_TV is not online. Piggy_TV
Joined: 26 May 2017
Total Posts: 87
24 Aug 2017 06:38 AM
Probably a few days
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