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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Avast PERMANENT Fix.

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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:36 AM
I'm running Avast. This is the first permanent fix without turning off your protection.

Step 1: Installing ROBLOX if you uninstalled it.
. For this you will have to temporarily turn it off until you have installed ROBLOX.
- Encountered issues with this step? If you have "Installed" it, and it is taking you to the games page instead of letting you play then do this.
. Delete your Roblox folder in your AppData\Local\Roblox then retry the download.
. Once complete turn Avast back on.

Step 2: Skip here if you have Roblox in your programs list. (Still installed)
First we must make exceptions to all related Urls.

Here is how to do it.
1)Open Avast
2)Open Settings on the left
3)Look for "Exclusions" down the list on the General page.
4)Inside this tab click on the "Urls" header.
5)We will now make exceptions for all the possible Roblox Setup Urls that will also cover us for any future roblox updates. Add each of these urls:

http://setup.roblox.com/*
http://d27qknr4rwc572.cloudfront.net/*
http://setup-cf.roblox.com/*
http://setup-ll.rbxcdn.com/*
http://setup-fl.rbxcdn.com/*
http://setup-ak.roblox.com/*
http://setup-hw.rbxcdn.com/*

Step 3: Now we must actually allow the ROBLOX object.

Here is how to do it:
1) We go to the "Exclusions" tab like we did in step 2.
2) No we want to use the "File Paths" tab this time.
3) You want to add the location of your Roblox file so it gives exception to everything inside of it.
My USER is "Max" so you want to replace that part with your user. Or where ever your Roblox file is located.
C:\Users\MaxEntwistle\AppData\Local\Roblox*
Add that to your File Paths exception.

Step 4: Try and start up a Roblox game. Hopefully it works!

I will reply to all questions here.
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Simoon68 is not online. Simoon68
Joined: 31 Dec 2009
Total Posts: 5724
25 Jun 2015 10:38 AM
<3
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Stormersoul is not online. Stormersoul
Joined: 24 Jan 2012
Total Posts: 2410
25 Jun 2015 10:40 AM
Did you use Fiddler to find the update URLs?

And how did you find international setup links?
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Psihycho is not online. Psihycho
Joined: 03 Dec 2011
Total Posts: 4010
25 Jun 2015 10:40 AM
No Exclusions in my general list.



go jump off of a baseplate you psychopath!!!
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:40 AM
Bump. Should be about a 5 minute fix.
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:41 AM
@Psihycho

Go to your
Avast->Settings->(Should be on General by defaut)->Look down this page to the Exceptions tab (in blue text)
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Psihycho is not online. Psihycho
Joined: 03 Dec 2011
Total Posts: 4010
25 Jun 2015 10:41 AM
THERE IS NO EXCLUSIONS IN MY LIST!



go jump off of a baseplate you psychopath!!!
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:42 AM
@Stormersoul

No Avast tells you all the Urls it's blocked.
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Psihycho is not online. Psihycho
Joined: 03 Dec 2011
Total Posts: 4010
25 Jun 2015 10:42 AM
THANK YOU!

i'm pissed because of roblox updating and breaking everything



go jump off of a baseplate you psychopath!!!
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:42 AM
@Psihycho
You can't find the tab or what?
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Psihycho is not online. Psihycho
Joined: 03 Dec 2011
Total Posts: 4010
25 Jun 2015 10:43 AM
No exclusions and no exceptions!



go jump off of a baseplate you psychopath!!!
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:44 AM
You need to be more specific.
You can't find the Exclusions tab or there are no Exclusions in your Exclusions tab?
If there aren't any in there you have to add them like i have listed.
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:48 AM
Bump.
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Psihycho is not online. Psihycho
Joined: 03 Dec 2011
Total Posts: 4010
25 Jun 2015 10:49 AM
There is no Exclusion/Exceptions tab at all



go jump off of a baseplate you psychopath!!!
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DannyInfect is not online. DannyInfect
Joined: 30 Mar 2012
Total Posts: 786
25 Jun 2015 10:51 AM
So What do I put instead of the "max" stuff? My PC username?
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:52 AM
You should be on a page with big "GENERAL" text at the top.

It should then have some tick boxes below that.
Then the tabs should be listed down on that page as
"Sound"
"PopUps"
etc etc

Scroll down a little and you will find "Exceptions"
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:52 AM
It needs to be your username you can find your username here
C:\Users
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crogunk13 is not online. crogunk13
Joined: 19 Mar 2014
Total Posts: 22
25 Jun 2015 10:55 AM
Make sure you add the tmp files to your exlusion
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DannyInfect is not online. DannyInfect
Joined: 30 Mar 2012
Total Posts: 786
25 Jun 2015 10:56 AM
Hmmm still not working I might've done something wrong but im not going through all that again..
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Blackshadowguy is online. Blackshadowguy
Joined: 31 Dec 2010
Total Posts: 62
25 Jun 2015 10:57 AM

http://setup.roblox.com/*
http://d27qknr4rwc572.cloudfront.net/*
http://setup-cf.roblox.com/*
http://setup-ll.rbxcdn.com/*
http://setup-fl.rbxcdn.com/*
http://setup-ak.roblox.com/*
http://setup-hw.rbxcdn.com/*
and how do we know these are links to the roblox startup and not to various sites he wants our antivirus program to be blocked from just to get access to our computer? I'm actually most concerned about
http://d27qknr4rwc572.cloudfront.net/*
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:59 AM
@Cro
You can't add them to the list because everytime you run it creates a new tmp file with a different name. That's why if you're reinstalling you must disable your security for a moment while you reinstall.

@Black
They are all the setup links for starting Roblox and reinstalling Roblox.
Email Roblox support and verify it if you wish.
I wouldn't risk this account being banned, I've had it since 2008.
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 10:59 AM
@Danny what is blocking now?
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Blackshadowguy is online. Blackshadowguy
Joined: 31 Dec 2010
Total Posts: 62
25 Jun 2015 11:00 AM
That, and I'm using a windows XP computer. HAAAAALP! MOST OF WHAT YOUR SAYING ISN'T COMPATIBLE WITH XP
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DannyInfect is not online. DannyInfect
Joined: 30 Mar 2012
Total Posts: 786
25 Jun 2015 11:01 AM
Do I need to add the temp files or whatever to the exclusion list? because avast is giving me different "link" problems. the .temp files or something, but I cant copy them.
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opplo is online. opplo
Joined: 09 Dec 2008
Total Posts: 5320
25 Jun 2015 11:03 AM
@Black
Tell me what you can't find and I'll assist.

@Danny
Do they look like this?
"RBX-E37474.tmp"
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