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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: A hacker is on the loose.

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supersonic601 is not online. supersonic601
Joined: 03 Apr 2009
Total Posts: 30
20 Jun 2015 09:01 PM
It seems that a user that goes by the name of scol131 has been stealing accounts, including my little brother's account, babybudgie.

I want to get it back but I'm not sure how since I don't know how to go about it as it has not happened to us before.

If there is anyone that is able to help, then I would happily accept it.

Thanks.
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6yoshi123 is not online. 6yoshi123
Joined: 21 Sep 2013
Total Posts: 3163
20 Jun 2015 09:30 PM
Did he verify his email, if he did not then he cant get his account back.
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TheSupremePatriot is not online. TheSupremePatriot
Joined: 14 Apr 2012
Total Posts: 5453
20 Jun 2015 10:08 PM
Hello,


You should report the user that you suspect of hacking by clicking the red report abuse button on their profile, then if the account that was stolen was linked to a valid verified email, email info@roblox.com for help. Make sure to give them as much details about this issue as possible.

Hope this helps!

Good Luck!,
TheSupremePatriot
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supersonic601 is not online. supersonic601
Joined: 03 Apr 2009
Total Posts: 30
22 Jun 2015 03:25 AM
Thank you both for your worthwhile replies.

As for your question, I did a bit of delving to figure out if my little brother had verified his email address for the account, thus I think I am able to massage info@roblox.com about the issue.

As for what you said, TheSupremePatriot, I thank you, however I have a feeling that Roblox is lacking when it comes to reports with the suspected reason being because of so many false reports made by childish/immature users (don't think I'm being spiteful, I've witnessed a lot of complaining players in my years of gaming).

I will reply again in the future if this problem has been rectified/fixed.

Thanks again,
supersonic601
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aaronremmers14 is not online. aaronremmers14
Joined: 26 Nov 2011
Total Posts: 444
22 Jun 2015 03:28 AM
Dude, it's your own fault if you give your account information away
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CrimsonComet007 is not online. CrimsonComet007
Joined: 22 May 2015
Total Posts: 767
22 Jun 2015 08:18 AM
Will it make a difference if all of us report him at once?
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TheSupremePatriot is not online. TheSupremePatriot
Joined: 14 Apr 2012
Total Posts: 5453
22 Jun 2015 09:08 AM
Hello CrimsonComet007,


Yes, It actually would make a difference, the thing to do to make sure that your reports would be taken seriously is to have your friends report the player/game/model/etc. as well as you, That was proving its an official threat or it really has to be taken down.
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Cirv is not online. Cirv
Joined: 08 Mar 2014
Total Posts: 14344
22 Jun 2015 09:29 AM
Your brother probably got scammed, I don't know anyone really "hacking" accounts, or he migh put in his info on some fake ROBLOX gui. Your brother has to be careful nex time.

Also, he can only get it back if his email was verified, otherwise the account is bye bye.

You normally get 8 hours to get the account back via email, if I am not mistaken.


Eat it for me
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6yoshi123 is not online. 6yoshi123
Joined: 21 Sep 2013
Total Posts: 3163
22 Jun 2015 07:26 PM
@supersonic

To see if he has verified his account or not look in his hat sections, If it shows the verified hat then he has and try your/his mom or dads email.
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kritiki is not online. kritiki
Joined: 12 Jul 2012
Total Posts: 12323
22 Jun 2015 07:30 PM
you cant hack a account

you either
gave your info
went to a link
got tricked
something
and yeah

so i mean it is not really robloxs fault as much i mean half of roblox and half of your brothers for giving his info..

but overall tell roblox..
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6yoshi123 is not online. 6yoshi123
Joined: 21 Sep 2013
Total Posts: 3163
22 Jun 2015 07:32 PM
@Supersonic

If you had or someone else did report him, he has gotten banned or terminated, if you have reported him then it worked.

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Clickonmyprofile101 is not online. Clickonmyprofile101
Joined: 15 Apr 2013
Total Posts: 2931
22 Jun 2015 08:45 PM
Glad to hear he was banned.

If you had a verifyed email on that account you could have sent an appeal to roblox and they would respond.
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TheSupremePatriot is not online. TheSupremePatriot
Joined: 14 Apr 2012
Total Posts: 5453
22 Jun 2015 09:43 PM
http://www.roblox.com/User.aspx?id=26527967

hes not terminated... he just got locked out .~.
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supersonic601 is not online. supersonic601
Joined: 03 Apr 2009
Total Posts: 30
23 Jun 2015 12:58 AM
@6yoshi123
I looked through babybudgie's hats and saw that he has the "Verified, Bonafied, Plaidified"(this was on the 22/06). I looked again and just noticed that the hat is now gone. Either something has happened and Roblox is trying to fix the problem, or the person who stole the account has deleted the hat to try to cover up the incident.
It also seems the account (scol131) has been taken down until the issue has been rectified, however now I'm worried that there are more than one accounts that are being tagged as "alts" of the same user, as TheSupremePatriot has pointed out. I just hope that everyone who's accounts were stolen can get them back.

@kritiki, Cirv and aaronremmers14
I know for a fact that my younger brother would never supply his account infomration to anyone other than family. Besides, the computer he uses to play on Roblox is right next to where I usually sit and I can see what he is doing. He has never needed to imput his information into anything other than the Roblox login screen and he is not gulliable as to fall for scams. There may have been a comprimise in Roblox security for all I know, so I'm not sure what the problem would be otherwise.

@TheSupremePatriot
I am so happy for your help. Though I expect that the account (and any accounts linked to the user) is under investigation by the Roblox team. However, I am slightly glad that something is happening about the issue.
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TheSupremePatriot is not online. TheSupremePatriot
Joined: 14 Apr 2012
Total Posts: 5453
23 Jun 2015 08:50 AM
Glad to help ^-^
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PwnerOfGod is not online. PwnerOfGod
Joined: 30 Aug 2013
Total Posts: 132
23 Jun 2015 09:53 AM
I hope he did.
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ForeverScotland is not online. ForeverScotland
Joined: 04 May 2012
Total Posts: 191
23 Jun 2015 10:18 AM
lol deez nuts
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ForeverScotland is not online. ForeverScotland
Joined: 04 May 2012
Total Posts: 191
23 Jun 2015 10:20 AM
and i got babybudgie from a free account list you loser #dealwithit XDD

oh and my old acc scol131 got locked not because of your crappy ass attempts
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aaronremmers14 is not online. aaronremmers14
Joined: 26 Nov 2011
Total Posts: 444
23 Jun 2015 10:48 AM
Get out
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ImNinja101 is not online. ImNinja101
Joined: 18 Jun 2011
Total Posts: 8283
23 Jun 2015 10:54 AM
you do realize that's still account theft even if you just get it from one of those lists..



~101 // Send me TRADES
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babybudgie is not online. babybudgie
Joined: 25 Jun 2008
Total Posts: 156
24 Jun 2015 01:25 AM
I have gotten my account back after a few days (the account was stolen from me on the 20th)
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giovanniiva is not online. giovanniiva
Joined: 10 May 2013
Total Posts: 656
24 Jun 2015 02:18 AM
Good news.

[Keep calm and look at my siggy]
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