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Re: Remove bots from ROBLOX Support[info and appeal@roblox].

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MagicGivePen is not online. MagicGivePen
Joined: 26 Nov 2013
Total Posts: 7970
21 Jun 2015 11:57 AM
Like, there are issues needing human support.

Do not believe me?

Me
Why did I forget mentioning this? Remove "####" from whitelist. Hope you see "[oops outside link censored]", because I am sending you here to find words "####", notice them, take them into conseridation like "###", and find out "####" DOES IS A CUSS WORD.

[one of the bots]
Hello there,

Thanks for contacting us. ROBLOX has made some changes to the under 13 chat system and has upgraded the existing filter system.

ROBLOX now offers a new chat system for players under the age of 13. This new system allows these players to use typed chat, but in a filtered and protected manner. We are using what is known as a “whitelist” filter, which prevents players from using or seeing certain words and phrases that could inadvertently disclose personal information or expose them to inappropriate material. Under 13 players on the whitelist chat cannot see words from other players that are not on the whitelist and they cannot type words to other players that are not on the whitelist.

The new system will allow for a better and more engaging ROBLOX experience for players under 13, while still providing extensive and appropriate protection while on the site. As part of the implementation of the whitelist filter, we will be removing the current “bubble chat”/safechat features on the site.

This feature was initially launched for in-game chat. It has now been expanded to include the whitelist feature for the majority of the chat options on our website. The whitelist filtering feature only applies to users under the age of 13. Chat for users over the age of 13 uses a “blacklist” filter, which still restricts the use of and exposure to inappropriate language and phrases. We are continuously working to improve the experience of our new filter feature. Please note that the same words are still not allowed with the new filter as with the previous blacklist filter.

Please click on the following link for complete details on this new filtering system works.

[censored outside link]

Thank you,

Troy
Customer Service
ROBLOX

Lucky me, I did not forget to censor cuss words and links!

I WORKING object to the WORKING MLG WORKING meme!
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wonderful72pike is online. wonderful72pike
Joined: 13 Jul 2010
Total Posts: 7009
21 Jun 2015 12:00 PM
Your post probably had too many keywords in it that the bots pick up. If there weren't bots, there'd be no way ROBLOX could keep up.

However, there are real people on the other side who do get a lot of the messages sent.
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MagicGivePen is not online. MagicGivePen
Joined: 26 Nov 2013
Total Posts: 7970
21 Jun 2015 12:01 PM
Yes, there are humans, but bots either.

I WORKING object to the WORKING MLG WORKING meme!
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Kipec is not online. Kipec
Joined: 25 Nov 2010
Total Posts: 10272
21 Jun 2015 12:02 PM
Most people ask the same questions so common questions can be answered faster and easier and with millions of active users experiencing connectivity issues it would be impossible for the support team of 4-7 to keep up with it all.
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XXXXXcccccVVVVVbbbbb is not online. XXXXXcccccVVVVVbbbbb
Joined: 02 Dec 2013
Total Posts: 440
21 Jun 2015 12:02 PM
reply to the email saying something that that didnt answer your question
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wonderful72pike is online. wonderful72pike
Joined: 13 Jul 2010
Total Posts: 7009
21 Jun 2015 12:03 PM
It's more than 4-7, appeals and infos are all part of CS, so that entire department probably manages it.
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GFink is not online. GFink
Joined: 19 Feb 2009
Total Posts: 14554
22 Jun 2015 04:27 AM
support1
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WholesaleROBLOX is not online. WholesaleROBLOX
Joined: 06 Jan 2010
Total Posts: 7894
22 Jun 2015 04:33 AM
Support.I hate bots.



I'm just a True NEUTRAL War user.
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nachosandchezalt is not online. nachosandchezalt
Joined: 17 Jun 2015
Total Posts: 45
22 Jun 2015 05:17 AM
their way to lazy to read the appeals from whiny 6 year olds who oded then get banned

RIP nachosandchez 1 day l + 5.5K posts
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MagicGivePen is not online. MagicGivePen
Joined: 26 Nov 2013
Total Posts: 7970
15 Jul 2015 02:59 PM
XD

I object to the MLG meme!
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Zephyrical is not online. Zephyrical
Joined: 06 Jul 2009
Total Posts: 3814
15 Jul 2015 03:42 PM
If you reply back you usually get a real person. If not keep replying.
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