Merely
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| Joined: 07 Dec 2010 |
| Total Posts: 17266 |
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| 18 Jun 2015 10:55 PM |
It looks like Avast! Antivirus is incorrectly detecting RobloxPlayerLauncher as a virus. If you are experiencing the issue, please follow these instructions (provided by Hunty512) to resolve the issue. Contact customer support (info@roblox.com) if this does not fix the problem.
1. Open Avast! Antivirus
2. Hover over "Scan" on the bar to the side, and select "Scan for Viruses"
3. At the bottom of the window, select "Quarantine (Virus Chest)."
4. On the window that pops up, right click "RobloxPlayerLauncher.exe." and select "Restore and add to exclusions." Click "Yes."
5. On the window that pops up, select "Overwrite all."
Thanks, Merely |
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| 18 Jun 2015 10:56 PM |
Finally a mod notices.
This thing is a siggy :3 |
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Dreamlike
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| Joined: 29 Feb 2012 |
| Total Posts: 16147 |
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LyricLynx
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| Joined: 18 Jun 2014 |
| Total Posts: 8751 |
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| 18 Jun 2015 10:57 PM |
Merely,
Numerous people are reporting that this tactic is only temporary and the problem picks up again.
This thing is a siggy :3 |
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LemonMage
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| Joined: 24 Feb 2010 |
| Total Posts: 1170 |
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| 18 Jun 2015 10:59 PM |
LOL MERELY COPYPASTA'D THIS THREAD http://www.roblox.com/Forum/ShowPost.aspx?PostID=164901356
but nonetheless thank you |
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| 18 Jun 2015 11:00 PM |
She said "Provided by Hunty"
This thing is a siggy :3 |
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| 18 Jun 2015 11:00 PM |
idk what that is
Send me trades 400k+ rap! ONLY UPGRADING! |
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LemonMage
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| Joined: 24 Feb 2010 |
| Total Posts: 1170 |
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| 18 Jun 2015 11:00 PM |
oh whoops didnt see that
And im pretty sure merelys a guy lol |
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Merely
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| Joined: 07 Dec 2010 |
| Total Posts: 17266 |
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| 18 Jun 2015 11:02 PM |
| I've gone to Avast's website and submitted the RobloxLauncherPlayer to their false positives form, so they will take a look. That's all I can do for the time being. |
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Hunty512
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| Joined: 29 Nov 2010 |
| Total Posts: 2929 |
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| 18 Jun 2015 11:02 PM |
| @hunk This resolution should be permanent UNLESS you select "Restore" instead of "Restore and add to exclusions." |
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| 18 Jun 2015 11:03 PM |
@Hunty I know I am not stupid -.-
This thing is a siggy :3 |
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| 18 Jun 2015 11:06 PM |
I was only saying people are SAYING I never said that it wasn't possible.
(Sorry for coming off rude, but you just insulted my intelligence. I know you didn't mean it)
This thing is a siggy :3 |
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| 18 Jun 2015 11:08 PM |
| kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk |
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LyricLynx
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| Joined: 18 Jun 2014 |
| Total Posts: 8751 |
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| 18 Jun 2015 11:16 PM |
| Merely, do you like my outfit? |
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FileXX44
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| Joined: 15 Feb 2013 |
| Total Posts: 968 |
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| 18 Jun 2015 11:17 PM |
Problem is, in my virus chest it's empty. Pic taken using LightShot: http://prntscr.com/7iorto |
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Aezuica
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| Joined: 24 Aug 2013 |
| Total Posts: 7571 |
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| 18 Jun 2015 11:18 PM |
Nothing pops up when I hover over scan. Where is it?
æ |
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Hunty512
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| Joined: 29 Nov 2010 |
| Total Posts: 2929 |
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| 18 Jun 2015 11:23 PM |
| @Aezuica You may have an out-of-date Avast. If it doesn't show anything when you hover over it, simply click "Scan" and do the remaining steps. |
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FileXX44
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| Joined: 15 Feb 2013 |
| Total Posts: 968 |
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| 18 Jun 2015 11:32 PM |
| Can someone please solve my problem? ._. |
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Hunty512
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| Joined: 29 Nov 2010 |
| Total Posts: 2929 |
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| 18 Jun 2015 11:36 PM |
| @FileXX44 I don't know why nothing is shown in your Virus Chest. Are you having the issue where Avast claimed that ROBLOX was a suspicious file, then prohibited you from playing afterwards, or is your issue slightly different? |
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Aezuica
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| Joined: 24 Aug 2013 |
| Total Posts: 7571 |
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| 18 Jun 2015 11:54 PM |
@Hunty- I did a quick scan, but no "remaining steps" have popped up.
æ |
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AgentC4
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| Joined: 26 Aug 2013 |
| Total Posts: 4522 |
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| 19 Jun 2015 12:01 AM |
| Whenever i download the RobloxPlayerLauncher and run it it just closes out and takes me to games page. Does that every time i try to install it |
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Hunty512
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| Joined: 29 Nov 2010 |
| Total Posts: 2929 |
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| 19 Jun 2015 12:02 AM |
| @Aezuica No, I meant complete the remaining steps given on this thread after clicking "Scan" on the side bar. |
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