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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
18 Jun 2015 10:55 PM
It looks like Avast! Antivirus is incorrectly detecting RobloxPlayerLauncher as a virus. If you are experiencing the issue, please follow these instructions (provided by Hunty512) to resolve the issue. Contact customer support (info@roblox.com) if this does not fix the problem.

1. Open Avast! Antivirus

2. Hover over "Scan" on the bar to the side, and select "Scan for Viruses"

3. At the bottom of the window, select "Quarantine (Virus Chest)."

4. On the window that pops up, right click "RobloxPlayerLauncher.exe." and select "Restore and add to exclusions." Click "Yes."

5. On the window that pops up, select "Overwrite all."

Thanks,
Merely
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hunkilicous12 is not online. hunkilicous12
Joined: 30 Dec 2012
Total Posts: 439
18 Jun 2015 10:56 PM
Finally a mod notices.


This thing is a siggy :3
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Dreamlike is not online. Dreamlike
Joined: 29 Feb 2012
Total Posts: 16147
18 Jun 2015 10:56 PM
Sweet, thanks!
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LyricLynx is not online. LyricLynx
Joined: 18 Jun 2014
Total Posts: 8751
18 Jun 2015 10:57 PM
Finally!
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hunkilicous12 is not online. hunkilicous12
Joined: 30 Dec 2012
Total Posts: 439
18 Jun 2015 10:57 PM
Merely,

Numerous people are reporting that this tactic is only temporary and the problem picks up again.


This thing is a siggy :3
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LemonMage is not online. LemonMage
Joined: 24 Feb 2010
Total Posts: 1170
18 Jun 2015 10:59 PM
LOL MERELY COPYPASTA'D THIS THREAD http://www.roblox.com/Forum/ShowPost.aspx?PostID=164901356

but nonetheless thank you
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hunkilicous12 is not online. hunkilicous12
Joined: 30 Dec 2012
Total Posts: 439
18 Jun 2015 11:00 PM
She said "Provided by Hunty"


This thing is a siggy :3
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StrangerBlox is not online. StrangerBlox
Joined: 15 Jun 2013
Total Posts: 3645
18 Jun 2015 11:00 PM
idk what that is


Send me trades 400k+ rap! ONLY UPGRADING!
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LemonMage is not online. LemonMage
Joined: 24 Feb 2010
Total Posts: 1170
18 Jun 2015 11:00 PM
oh whoops didnt see that

And im pretty sure merelys a guy lol
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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
18 Jun 2015 11:02 PM
I've gone to Avast's website and submitted the RobloxLauncherPlayer to their false positives form, so they will take a look. That's all I can do for the time being.
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Hunty512 is not online. Hunty512
Joined: 29 Nov 2010
Total Posts: 2929
18 Jun 2015 11:02 PM
@hunk This resolution should be permanent UNLESS you select "Restore" instead of "Restore and add to exclusions."
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hunkilicous12 is not online. hunkilicous12
Joined: 30 Dec 2012
Total Posts: 439
18 Jun 2015 11:03 PM
@Hunty
I know I am not stupid -.-


This thing is a siggy :3
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hunkilicous12 is not online. hunkilicous12
Joined: 30 Dec 2012
Total Posts: 439
18 Jun 2015 11:06 PM
I was only saying people are SAYING I never said that it wasn't possible.

(Sorry for coming off rude, but you just insulted my intelligence. I know you didn't mean it)


This thing is a siggy :3
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reptiledude10 is not online. reptiledude10
Joined: 16 Mar 2012
Total Posts: 29235
18 Jun 2015 11:08 PM
ye




Go troll in OT.
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DashTechBeat is not online. DashTechBeat
Joined: 28 May 2011
Total Posts: 8214
18 Jun 2015 11:08 PM
kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
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Legoking562 is not online. Legoking562
Joined: 26 May 2013
Total Posts: 1250
18 Jun 2015 11:15 PM
but 1 d0nt h4v3 avast
k
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LyricLynx is not online. LyricLynx
Joined: 18 Jun 2014
Total Posts: 8751
18 Jun 2015 11:16 PM
Merely, do you like my outfit?
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FileXX44 is online. FileXX44
Joined: 15 Feb 2013
Total Posts: 968
18 Jun 2015 11:17 PM
Problem is, in my virus chest it's empty.
Pic taken using LightShot: http://prntscr.com/7iorto
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Aezuica is online. Aezuica
Joined: 24 Aug 2013
Total Posts: 7571
18 Jun 2015 11:18 PM
Nothing pops up when I hover over scan. Where is it?



æ
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Hunty512 is not online. Hunty512
Joined: 29 Nov 2010
Total Posts: 2929
18 Jun 2015 11:23 PM
@Aezuica You may have an out-of-date Avast. If it doesn't show anything when you hover over it, simply click "Scan" and do the remaining steps.
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FileXX44 is online. FileXX44
Joined: 15 Feb 2013
Total Posts: 968
18 Jun 2015 11:32 PM
Can someone please solve my problem? ._.
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Hunty512 is not online. Hunty512
Joined: 29 Nov 2010
Total Posts: 2929
18 Jun 2015 11:36 PM
@FileXX44 I don't know why nothing is shown in your Virus Chest. Are you having the issue where Avast claimed that ROBLOX was a suspicious file, then prohibited you from playing afterwards, or is your issue slightly different?
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Aezuica is online. Aezuica
Joined: 24 Aug 2013
Total Posts: 7571
18 Jun 2015 11:54 PM
@Hunty- I did a quick scan, but no "remaining steps" have popped up.



æ
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AgentC4 is not online. AgentC4
Joined: 26 Aug 2013
Total Posts: 4522
19 Jun 2015 12:01 AM
Whenever i download the RobloxPlayerLauncher and run it it just closes out and takes me to games page. Does that every time i try to install it
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Hunty512 is not online. Hunty512
Joined: 29 Nov 2010
Total Posts: 2929
19 Jun 2015 12:02 AM
@Aezuica No, I meant complete the remaining steps given on this thread after clicking "Scan" on the side bar.
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