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| 24 May 2015 01:49 PM |
| My account was hacked and ive started this new account so I can post on here. I have contacted roblox and got that automatic message which says we will try and answer in 24hours. How long does it take for them to reply or is there another way to contact them which is quicker. |
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nconnor
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| Joined: 18 Jul 2010 |
| Total Posts: 197 |
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| 24 May 2015 02:03 PM |
| e.m.a.i.l usually takes about 24 hours and they will ask some questions to make sure it is your account. They do have a phone number but it's only for b.i..l.l.i.n.g and c.r.e.d.i.t c.a.r.d issues. Also you got to be 18+ to phone them. If you need their number go the bottom of the webpage and you will see "Contact Us"click that and all the information you will need will be there. The best option is to recover your p.a.s.s.w.o.r.d by doing Forget P.a.s.s.w.o.r.d, and wait for the e.m.a.i.l from ROBLOX. |
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nconnor
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| Joined: 18 Jul 2010 |
| Total Posts: 197 |
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| 24 May 2015 02:03 PM |
| sorry for all of the dots but roblox wouldn't let me post it without it |
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| 24 May 2015 02:45 PM |
| Thank you for your help, I will wait for the next email to come then, thanks |
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| 24 May 2015 03:05 PM |
| I did try forgot p.a.s.s.w.o.r.d but I think they beat me to it. Its strange because normally get a e.m.a.i.l. before you can change it and I have didn't have any e.m.a.i.l.s. warning me. So I tried agaian and again and then noticed I wasn't receiving e.m.a.i.l.s asking me if I wanted to change so I couldn't do anything. Im going t wait for them to send a e.m.a.i.l |
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