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Oreo® Roles

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CaramelFrappess is not online. CaramelFrappess
Joined: 08 Dec 2013
Total Posts: 130
17 May 2015 06:54 PM
Welcome to Oreo! "Oreo, Every Style Has a Character."


[3] Intern - Interns should be at the Customer Service Desk (CS). Intern is an entry level rank. If a customer needs help and the Customer Service Desk is full. Of course, you should help them, but when a HR sees you, the only places you should be are in the Customer Service Desk or on either of the floors.


[4] Security - The Security rank is very important but on a different level than the other ranks in Kestrel. They should be at HS very often all around. Mainly at the Customer Service Booth Or at the Cafe when a Troller is around.


[5] Sales Associate - The Sales Associate is almost the same as intern but more experienced and good with customers. The Sales Associates main job is to help sell the clothing, but they should work the Customer Service Desk too. They are also now eligible to work in Cafe. Plus as a Sales Associate, you should be on each of the any floors helping customers.


[6] Senior Associate - This rank is much more experienced. The Senior Associates has the same job as a Sales Associate, but they also need to be monitoring in clothing. Report to a Staff Coordinator + if you find something wrong.


[7] Assistant Manager - Now, this rank moves into a more management position in Kestrel. You could say that it’s almost an entry level on a new level of experience. The Assistant Managers should work at the Customer Service Desk and Cafe like the other ranks. Also you will be helping customers while working on either of the floors. At this rank it is okay to be seen around the Homestore helping.


[8] Manager - The manger is a very important rank. As a manager you are on the way to supervisor. You need to be at the homestore often. Along with that you should be all around the HS assisting customers and helping ranks lower than you. You need to be at the HS front doors greeting staff inside with a positive attitude. And report to a Supervisor or a Staff Coordinator about anything that is going wrong.


[9] Supervisor - Once your this rank you are almost at the top of the staff. Supervisors should NOT be working at the Customer Service Desk or Cafe unless there is a shortage of ranks in server. They have worked through all these ranks and now it is time for them to supervise the work of others same as the supervisors before them have done in the past.


[10] Staff Coordinator - At this rank you are now a Middle Rank. But you still are not a High Rank yet. You should NOT be working at the Customer Service Desk nor at Cafe unless there is a shortage of ranks. Staff Coordinators should be helping and solving situations and monitoring all around the HS.
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