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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Is this normal?

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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 07:46 AM
I join any ROBLOX game, and for some reason, I'm a guest.
I've already created a new windows profile, and everytime I go to log in, my name appears yellowed out in the username box.
Has anyone found a fix for this, or is it just an server error?
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UnknownRBLXian is not online. UnknownRBLXian
Joined: 03 Jan 2014
Total Posts: 711
11 May 2015 09:35 AM
Clear cookies
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 10:08 AM
Didn't work.
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stuff48 is not online. stuff48
Joined: 03 Aug 2012
Total Posts: 622
11 May 2015 10:16 AM
Log into the game
Re-Install Roblox
info@roblox.com
Try Rejoining into a different game
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 10:19 AM
Re-installed, still nothing.
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 11:03 AM
I'm getting desperate...
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seretieawso123ALT is not online. seretieawso123ALT
Joined: 16 May 2012
Total Posts: 15
11 May 2015 11:08 AM
You're not the only one who has this problem.
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Suhreen is not online. Suhreen
Joined: 24 Jan 2014
Total Posts: 2658
11 May 2015 11:10 AM
Try joining a game from ROBLOX studio than reply back here with results.
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 11:13 AM
I can't log into my account in studio.
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Suhreen is not online. Suhreen
Joined: 24 Jan 2014
Total Posts: 2658
11 May 2015 11:16 AM
Whats it saying?
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 11:17 AM
Nothing, I enter my p a s s and log in, it doesn't show anything, not even my username.
All it does is refresh the page.
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Suhreen is not online. Suhreen
Joined: 24 Jan 2014
Total Posts: 2658
11 May 2015 11:19 AM
Do you have an email setup to your account?
If so have you verified it?
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 11:23 AM
Yeah, it's verified.
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Suhreen is not online. Suhreen
Joined: 24 Jan 2014
Total Posts: 2658
11 May 2015 11:27 AM
Could be because there is another person logged into your account and is trying to play games or anything of the sort. I suggest you immediately try to change your login code.
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 11:29 AM
Alright, done.
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Suhreen is not online. Suhreen
Joined: 24 Jan 2014
Total Posts: 2658
11 May 2015 11:31 AM
Try playing a game now.
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 11:32 AM
I've changed my p-word, logged out of all sessions, still the same error.
I also made an alt, and STILL the same error.
It's probably something related to the servers.
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Suhreen is not online. Suhreen
Joined: 24 Jan 2014
Total Posts: 2658
11 May 2015 11:32 AM
Have you restarted your computer?
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 11:34 AM
I've been having this error since yesterday at night, though.
So, probably not my computer.
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Suhreen is not online. Suhreen
Joined: 24 Jan 2014
Total Posts: 2658
11 May 2015 11:36 AM
Alright, make me a list of everything you've tried, and the error messages you've been receiving.
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 11:39 AM
-Unninstalling ROBLOX and ROBLOX Studio
-Changing my p-word
-Logging out of all sessions
-Creating an alt
-Downloading a new browser
-Cleaning my cookies
I'm not the only one with this, so it's probably a ROBLOX error.

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Suhreen is not online. Suhreen
Joined: 24 Jan 2014
Total Posts: 2658
11 May 2015 11:42 AM
What browsers do you use?
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Koliki123456789 is not online. Koliki123456789
Joined: 04 Dec 2011
Total Posts: 743
11 May 2015 11:44 AM
Google Chrome and Opera.
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Suhreen is not online. Suhreen
Joined: 24 Jan 2014
Total Posts: 2658
11 May 2015 11:49 AM
Try reading this and see if any of these options help you.
https://en.help.roblox.com/hc/en-us/articles/203312870-General-ROBLOX-Issues
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seretieawso123ALT is not online. seretieawso123ALT
Joined: 16 May 2012
Total Posts: 15
11 May 2015 01:04 PM
When I go onto mobile, I'm able to go on my account.
When I go on computer however, I just log into a guest.
I guess it's the Roblox Player then?
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