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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Just help this

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Psvita567 is not online. Psvita567
Joined: 28 Sep 2014
Total Posts: 861
06 May 2015 03:49 PM
I just bought a prepaid card and I was going to buy robux, I have the right card #, and security code. But when I click sumit order, it said transition declined by bank. Why is this happening
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MadManOTPoster is not online. MadManOTPoster
Joined: 07 May 2014
Total Posts: 87
06 May 2015 04:01 PM
ur bank card might be low on money or roblox just oesnt like ur card they pick ones with pretty numbers
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Psvita567 is not online. Psvita567
Joined: 28 Sep 2014
Total Posts: 861
06 May 2015 04:05 PM
No, Im talking about the prepaid card
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MadManOTPoster is not online. MadManOTPoster
Joined: 07 May 2014
Total Posts: 87
06 May 2015 04:07 PM
like i said they only use pretty numbers
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candy2cave is not online. candy2cave
Joined: 24 Aug 2012
Total Posts: 3552
06 May 2015 04:17 PM
I've had this problem aswell, was it MasterCard or Visa vanilla?
Support claimed that shouldn't happen to me, make sure to mention other people have had the same problem so they do not take it lightly if you do send an email to roblox support.
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TheGalacticEmpireGCW is not online. TheGalacticEmpireGCW
Joined: 23 Apr 2011
Total Posts: 104
06 May 2015 04:22 PM
Prepaid Roblox cards do not work as a credit card. Unless it's a prepaid card like a prepaid mastercard, it should work. If the card is not a roblox card. You should email the card company.
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candy2cave is not online. candy2cave
Joined: 24 Aug 2012
Total Posts: 3552
06 May 2015 04:24 PM
"Prepaid Roblox cards do not work as a credit card. Unless it's a prepaid card like a prepaid mastercard, it should work. If the card is not a roblox card. You should email the card company. "

Yeah email roblox aswell, include what both companies said and send it to the opposite company afterwards in a second email and see what they say.
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Psvita567 is not online. Psvita567
Joined: 28 Sep 2014
Total Posts: 861
06 May 2015 04:32 PM
It doesn't even matter if yuor numbers are pretty or not
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Psvita567 is not online. Psvita567
Joined: 28 Sep 2014
Total Posts: 861
06 May 2015 04:32 PM
and yeah it is a vanilla mastercard
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Psvita567 is not online. Psvita567
Joined: 28 Sep 2014
Total Posts: 861
06 May 2015 04:42 PM
I have too much trascations:
Your transaction cannot be completed at this time, as you have reached a transaction limit. If you have any questions, please contact our Customer Service Team at info@roblox.com and reference error code DCC. Please note Customer Service cannot change or remove these limits.
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Macaroni890 is not online. Macaroni890
Joined: 05 May 2015
Total Posts: 13
06 May 2015 04:57 PM
This has happened to me a million times, just wait about 12-24 hours and see what happens
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Psvita567 is not online. Psvita567
Joined: 28 Sep 2014
Total Posts: 861
07 May 2015 06:01 AM
so your saying I need to pay my prepaid card as a debit?
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Psvita567 is not online. Psvita567
Joined: 28 Sep 2014
Total Posts: 861
07 May 2015 06:21 AM
OMG, WHATS HAPPENING TO THE BILLING STATION?????IT WORKED FINE LAST TIME, BUT NOW, IT DOESN'T EVEN WORK!
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combatman3000 is not online. combatman3000
Joined: 19 Nov 2010
Total Posts: 182
07 May 2015 08:17 AM
If the issue is that you cannot purchase pre-paid cards, then you have no money/insufficient funds in your account to pay for one, but if you are trying to use a pre-paid card as a debit card then you cannot as it is a roblox exclusive card.

Hope this helps, Kyle.
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Z007 is not online. Z007
Joined: 14 Sep 2010
Total Posts: 11729
07 May 2015 08:48 AM
Yes, try it as a debit card. If that doesn't work, then double check your balance. If it still doesn't work, contact roblox.
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combatman3000 is not online. combatman3000
Joined: 19 Nov 2010
Total Posts: 182
07 May 2015 10:10 AM
Remember to let us know if you get what you wanted! :D
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Psvita567 is not online. Psvita567
Joined: 28 Sep 2014
Total Posts: 861
07 May 2015 02:44 PM
OMG. IM USING PAYPAL THIS TIME!
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Psvita567 is not online. Psvita567
Joined: 28 Sep 2014
Total Posts: 861
07 May 2015 02:58 PM
The only thing I want is Normal bc but its like that roblox billing is a scam.
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combatman3000 is not online. combatman3000
Joined: 19 Nov 2010
Total Posts: 182
07 May 2015 03:56 PM
These problems seem to be consistently created by you, the billing system is fine...
if you don't like it DON'T USE IT.
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