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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: @Mods, Email Question

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crimsonkantana2 is not online. crimsonkantana2
Joined: 29 Sep 2013
Total Posts: 401
11 Apr 2015 11:11 AM
I have two questions for you both concerning my account, Malistaire888 that I am trying to reactivate.

1. So, my dad and I just sent you an email from the billing account to reactivate malistaire888. Is that all we need to verify that the account is mine, to reactivate??

2. How long does it usually take for you to respond to email at info@roblox.com?
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iWantRobux25 is not online. iWantRobux25
Joined: 21 Sep 2014
Total Posts: 4504
11 Apr 2015 11:15 AM
To reactivate.

You don't verify.

If you were banned:

Click "I agree to the terms of service"

then "Reactivate account"

if warned:

same as the above

2.

24 - 48 hours [1 - 2 days]
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Cthxlhu is not online. Cthxlhu
Joined: 08 Aug 2012
Total Posts: 39
11 Apr 2015 11:16 AM
You must provide them with billing information as well.
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USMCkabar is not online. USMCkabar
Joined: 21 Oct 2007
Total Posts: 20648
11 Apr 2015 11:29 AM
Using the email that you used to create the account with is the best way of ensuring that account is yours.

Expect to wait up to 5 working days for a response.
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crimsonkantana2 is not online. crimsonkantana2
Joined: 29 Sep 2013
Total Posts: 401
11 Apr 2015 11:46 AM
@First, the account isn't banned, it is just deactivated.
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crimsonkantana2 is not online. crimsonkantana2
Joined: 29 Sep 2013
Total Posts: 401
11 Apr 2015 11:54 AM
B1
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slomo0077 is not online. slomo0077
Joined: 16 Feb 2013
Total Posts: 3302
11 Apr 2015 11:55 AM
It was not active?
Your fault.
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crimsonkantana2 is not online. crimsonkantana2
Joined: 29 Sep 2013
Total Posts: 401
11 Apr 2015 11:57 AM
It was stolen from me a long time ago, and then ended up inactive.
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crimsonkantana2 is not online. crimsonkantana2
Joined: 29 Sep 2013
Total Posts: 401
11 Apr 2015 12:03 PM
B2
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gordonrox24 is not online. gordonrox24
Joined: 05 Jan 2008
Total Posts: 39141
11 Apr 2015 12:06 PM
Unfortunately without being able to review the case, I don't think there is much I can help you with over the forum. I'd recommend you continue to work with the folks at info@roblox.com as they are better suited to help in these situations.

Depending on how many emails we have coming in, it can take up to 72 hours for a response, however we are certainly working to get to your email as soon as possible.
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crimsonkantana2 is not online. crimsonkantana2
Joined: 29 Sep 2013
Total Posts: 401
11 Apr 2015 12:15 PM
Thanks, Gordon.
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