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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Nice Customer 'Support', ROBLOX...

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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
11 Apr 2015 04:28 AM
About a year ago, I got scammed out of a Rainbow Shaggy. I heard of people who got their items back after getting scammed so I hoped I'd be one of them. I'd never been scammed before

After a few days I got this reply--

https://twitter.com/theemblaze/status/586818136739094528

Someone told me to add pictures to my email, so i did, waited a few days, got the same reply.

I edited the email a bunch and got the same reply EVERY TIME.
Then I remembered what the guy did with my item. He sold it for real money and quit. I knew this wouldn't get me my item back but I thought it could get him punished, or give me some closure.

I thought.
Woke up a few days later
Same. Stupid. Reply.

He broke the rules >again< and he still didn't get punished.

And if scamming is against the rules why don't you do anything about it? Jeez. I could scam all of my friends [who are very rich lel] and not get punished if you let stuff like this slide. If I had sold the item I'd have well over a thousand dollars (in robux)
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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
11 Apr 2015 04:36 AM
Ever since I joined, in 2010 your customer service has NEVER helped me in any way
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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
11 Apr 2015 07:08 AM
bump
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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
11 Apr 2015 07:09 AM
could someone send this to a mod

most of them blocked me on twitter
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durpflip is not online. durpflip
Joined: 09 Sep 2008
Total Posts: 8230
11 Apr 2015 07:10 AM
i can see why they blocked you on twitter


mv /home/siggy /dev/null
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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
11 Apr 2015 07:17 AM
why lol
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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
11 Apr 2015 07:33 AM
bumpp
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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
13 Apr 2015 09:38 AM
uj
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Xeonmotion is not online. Xeonmotion
Joined: 23 Oct 2014
Total Posts: 84
13 Apr 2015 09:45 AM
@TheEmblaze, Same thing happened to me, I was scammed out of a Legit.
What do ROBLOX say? They want to verify I am the original owner of the account.
Jeez, ROBLOX, get your act together and give me the legit back.
They do nothing to help you whatsoever.
I wonder why I even emailed them in the first place.
:/
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gordonrox24 is not online. gordonrox24
Joined: 05 Jan 2008
Total Posts: 39141
13 Apr 2015 10:41 AM
How exactly was the item scammed? Can you give me a brief overview of the situation?
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tazblockjr is not online. tazblockjr
Joined: 30 Jan 2010
Total Posts: 10174
13 Apr 2015 11:32 AM
Gordo if your taking request let me explain how I lost
all my tree helms to a user, then wasn't given a thing back form your staff


#Osoarrogant
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gordonrox24 is not online. gordonrox24
Joined: 05 Jan 2008
Total Posts: 39141
13 Apr 2015 11:36 AM
Sure, I'd like to know how it's happening. Are you using the official trade system correctly, as the ROBLOX rules say you should?
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tazblockjr is not online. tazblockjr
Joined: 30 Jan 2010
Total Posts: 10174
13 Apr 2015 11:39 AM
Yes, I don't do offsite deals
My "Scam" happend back in june and roblox did nothing to satisfy the user that got scammed, tbh idk how you guys expect to show no support to your users that are making your money grow
"LMaD" is the top of your income and you just let us get it stolen and do nothing


#Osoarrogant
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lmmy is not online. lmmy
Joined: 11 Jan 2015
Total Posts: 1731
13 Apr 2015 11:52 AM
taz, you didnt really explain anything, you're just griping about how much you dislike the staff now.
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Rengor is not online. Rengor
Joined: 04 Mar 2011
Total Posts: 358
13 Apr 2015 11:57 AM
Roblox is cool and have amazing potential but idiots in service destroys whole game... They dont ban spammers/hackers/scammer and overall they suck
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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
13 Apr 2015 01:38 PM
@gordonrox24

basically

a shady old friend asked if he could borrow it. I let him, he gave it back. he asked about an hour later and he was acting very differently. i let him have it. he said he needed to reset his router
the next morning he told me he was keylogged but the item wasn't on his account and the guy who had it only had it because the key logger was paid $100 over paypal


i was really down for a few months after that because i spent 2 years building and scripting the game that got me enough money to buy it

sry 4 late reply
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dragonkeeper467 is not online. dragonkeeper467
Joined: 24 Jan 2011
Total Posts: 472
13 Apr 2015 01:42 PM
Mr friend had her account hacked, upon asking roblox to get rid of bc roblox completely deleted her account, she lost all her money and limiteds, I am lucky she even rejoined a few weeks ago. ;(
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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
13 Apr 2015 02:01 PM
imo items shouldn't only get restored when accounts are accessed by others

adding to when i said before,
You can't have a website full of gullible little kids and not help them when they get scammed.

I have NEVER seen you guys ban scammers for scamming items. There was an LMaDer, IceJJFish who scammed a domino crown and got away without even something as little as a warning. Then there was Godsend, another scammer who scammed for about 3 years without getting a ban

I know a guy who went to Roblox's HQ just to get his hat back from a scammer. If he didn't he' still be dirt poor today

Why is scamming against the rules if it's barely punishable?
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gordonrox24 is not online. gordonrox24
Joined: 05 Jan 2008
Total Posts: 39141
13 Apr 2015 02:06 PM
Unfortunately, that does sound like a case where there isn't much we can do. The ROBLOX rules are pretty clear in saying "ROBLOX will not guarantee nor refund users for trades made outside of the trading and selling systems ROBLOX provides it users", and it also is pretty clear in saying that you shouldn't be lending accounts, which includes the items on the accounts. Making deals to borrow or lend items is a trade made outside of the systems we provide. ROBLOX has no lending system. If you decide to do that anyway, I unfortunately don't think there is much we can do for you. We can certainly look into people accessing accounts that aren't theirs with the intent to scam, but if you willingly make a trade with somebody, as far as we're concerned, that trade is pretty much final.
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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
13 Apr 2015 02:10 PM
10/10 very helpful tysm
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TheSupremePatriot is not online. TheSupremePatriot
Joined: 14 Apr 2012
Total Posts: 5453
13 Apr 2015 02:19 PM
>Year ago


You waited too long to report the issue.
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TheSupremePatriot is not online. TheSupremePatriot
Joined: 14 Apr 2012
Total Posts: 5453
13 Apr 2015 02:25 PM
@OP


It is impossible to be scammed in a trade, if someone tells you to QUICK ACCEPT, that means they trying to scam you, It would have been a smart move if you viewed the trade and their current price and what you were getting instead of believing that all people will actually put in the trade window what they say in lets say TRADE HANGOUT, just because they say it and you believe thats what would be in the trade, and you just go accepting it, without making sure, that was of your own error, and ROBLOX can’t do anything about it. It’s not really scamming, but its just that someone may of changed their mind, thats why you always view your trades carefully before accepting.
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TheEmblaze is not online. TheEmblaze
Joined: 28 Jul 2013
Total Posts: 4432
13 Apr 2015 02:26 PM
@above
everything i said in my first post happened within 2 weeks of the incident
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TheSupremePatriot is not online. TheSupremePatriot
Joined: 14 Apr 2012
Total Posts: 5453
13 Apr 2015 02:26 PM

"About a year ago, I got scammed out of a Rainbow Shaggy. I heard of people who got their items back after getting scammed so I hoped I'd be one of them. I'd never been scammed before
"
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TheSupremePatriot is not online. TheSupremePatriot
Joined: 14 Apr 2012
Total Posts: 5453
13 Apr 2015 02:27 PM
> About a year ago <
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