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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: ROBLOX Not Installing?

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Kijanix is not online. Kijanix
Joined: 01 Apr 2011
Total Posts: 286
09 Apr 2015 08:56 PM
So earlier, I was having the Avast issue where it was denying my installation requests. But now, when I click the RobloxPlayerLauncher.exe, it does the following:

Opens up a GUI and says:

- Getting the latest Roblox...
- Please Wait...
- Connecting to Roblox...
- Performing file check...
- Starting ROBLOX...

It then opens up a new tab in Chrome of the ROBLOX Games page and that's it. It doesn't tell me to run anything, it just stops there. I then try installing again and it does the same exact thing.

Browser: Google Chrome
Operating System: Windows 8.1
Anti-virus Software: Avast Free Antivirus
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LockedUniverse is not online. LockedUniverse
Joined: 05 Oct 2014
Total Posts: 226
09 Apr 2015 08:57 PM
Exactly the same here. Its nothing to do with the browser or anti virus anyway. Mine wont work on firefox or chrome even with the anti virus disabled.
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trituse is not online. trituse
Joined: 03 Aug 2011
Total Posts: 15618
09 Apr 2015 09:01 PM
Unfortunate.

[PINK SQUID]
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Kijanix is not online. Kijanix
Joined: 01 Apr 2011
Total Posts: 286
09 Apr 2015 09:11 PM
Is this happening to anyone else?
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TheSandwhichMaster is online. TheSandwhichMaster
Joined: 18 Oct 2012
Total Posts: 2900
09 Apr 2015 09:12 PM
Happening to a lot of people.
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Kijanix is not online. Kijanix
Joined: 01 Apr 2011
Total Posts: 286
09 Apr 2015 09:27 PM
I understand that the anti-virus problem is happening to a lot of people, I'm just not sure if others are experiencing the exact same thing that's happening to me.
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Piroh is not online. Piroh
Joined: 19 Jul 2013
Total Posts: 226
09 Apr 2015 09:41 PM
happens to me, my brother, and when i install it on chrome it opens up a mozilla firefox tab and when i try to join a game it says roblox is updating. but the same thing happens when i reinstall roblox on google chrome.
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Piroh is not online. Piroh
Joined: 19 Jul 2013
Total Posts: 226
09 Apr 2015 09:50 PM
https://en.help.roblox.com/hc/en-us/articles/203313020-ROBLOX-Launcher-Plugin


If you're getting prompted to reinstall ROBLOX even if you have it installed, what I've done in the past is remove the roblox temp folder.


Uninstall ROBLOX (type uninstall a program in your start menu)

Do the uninstall process for ROBLOX Player (Studio isn't necessary)

Go to
C:/Users/USER/AppData/Local/Temp/Roblox

Delete it


go to your downloads folder and run RobloxPlayerLauncher
-microk
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