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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Roblox transaction $5.00/Need assistance

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quickgodofwar is not online. quickgodofwar
Joined: 22 Jun 2011
Total Posts: 17
25 Mar 2015 05:37 AM
My name is quickgodofwar, and recently today. I attempted to buy robux for $5.00. The transaction failed to work, and it never gave robux nor did it give all the money back. It was 5 different transactions all for the same price under Yolanda Polanco. The bank stated that you gave back 3/5 of the transactions.

Roblox employees, I need assistance for this dilemma.
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Ravenexx is not online. Ravenexx
Joined: 08 Jul 2014
Total Posts: 10210
25 Mar 2015 07:02 AM
Type all the information down carefully and put numbers in the right boxes. Or maybe something is wrong with your card
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TehGamingBat is not online. TehGamingBat
Joined: 21 Sep 2011
Total Posts: 47
25 Mar 2015 08:09 AM
Hi if your still having troubles please contact info@roblox.com (email) and we will get back to you within 12-48 hours Thank you for your time
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ZETIAX is not online. ZETIAX
Joined: 02 Dec 2013
Total Posts: 421
25 Mar 2015 11:31 AM
bah. they gotcha. always use prepaid credit cards or roblox cards... but thats another story... roblox does not give refunds... so good luck


https://www.youtube.com/watch?v=jluxqXp8J18
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SilentPaw is not online. SilentPaw
Joined: 05 Jun 2010
Total Posts: 442
25 Mar 2015 11:48 AM
If you can get a bank statement or similar from your bank or credit company, email info@roblox.com with the details of your problem, and the screenshot of your past transactions to ROBLOX.

They should be able to check with their billing department to see if they have in fact recieved such payments.

If not, ROBLOX may be able to write a letter to your bank/credit card company, informing them that the payment has not gone through, and your bank/credit company will refund the amount for you.


I wish you all the best.

-Silent
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