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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Can't play

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giganticedgar is not online. giganticedgar
Joined: 17 Nov 2012
Total Posts: 25190
22 Feb 2015 10:47 AM
Roblox takes a lot to download and right after it finishes downloading, I try to play a game and the screen is just black.


Help me!
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giganticedgar is not online. giganticedgar
Joined: 17 Nov 2012
Total Posts: 25190
22 Feb 2015 10:57 AM
Pls help!
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xDisturbance is not online. xDisturbance
Joined: 04 Feb 2013
Total Posts: 3665
22 Feb 2015 10:58 AM
Could be a connection issue. Try restarting your computer and your router.
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Freemium is not online. Freemium
Joined: 17 Apr 2010
Total Posts: 8059
22 Feb 2015 10:59 AM
please try to reinstall roblox by doing the following.

closing browser
uninstalling roblox player
uninstalling roblox studio
removing the roblox folder in %appdata%\local\roblox
restarting
playing a game and downloading roblox from there
close browser
run roblox as admin

did roblox open and its just a black screen or is your whole computer a black screen? does roblox freeze? does your whole computer freeze?
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giganticedgar is not online. giganticedgar
Joined: 17 Nov 2012
Total Posts: 25190
22 Feb 2015 11:07 AM
I'll try to see if this works thanks, and this did not happen before all of sudden I tried to play a game and nothing appeared not even the R loading sign.
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giganticedgar is not online. giganticedgar
Joined: 17 Nov 2012
Total Posts: 25190
22 Feb 2015 12:44 PM
roblox opened and its just a black screen
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Freemium is not online. Freemium
Joined: 17 Apr 2010
Total Posts: 8059
22 Feb 2015 12:49 PM
@gig

does it stop responding? like when you keep clicking it does it turn whiteish and say roblox has stopped responding?
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giganticedgar is not online. giganticedgar
Joined: 17 Nov 2012
Total Posts: 25190
22 Feb 2015 12:52 PM
yes now the screen is completely white.
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Freemium is not online. Freemium
Joined: 17 Apr 2010
Total Posts: 8059
22 Feb 2015 01:48 PM
@gig

when it's launching, please have task manager open and monitor how much cpu, disk usage, and memory is being used. please tell me how much out of how much is being used. are any of them maxed out or almost maxed out?
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giganticedgar is not online. giganticedgar
Joined: 17 Nov 2012
Total Posts: 25190
22 Feb 2015 02:10 PM
its not maxed out I still have a lot
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Freemium is not online. Freemium
Joined: 17 Apr 2010
Total Posts: 8059
22 Feb 2015 02:13 PM
what operating system do you have? can you please run an antivirus scan with malwarebytes free?
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