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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Getting download prompt on play

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FromLegoUniverse is not online. FromLegoUniverse
Joined: 11 Apr 2012
Total Posts: 299
13 Feb 2015 08:47 PM
This is an issue that started yesterday afternoon, got fixed with a restore point, broke again, another restore point, fixed, and just broke again.

So here is my issue. Whenever I try to hit "Play" on any Roblox game, it gives me the download prompt, while I have the latest version. Studio still works fine, I just can't join any games via the website. This issue is only on my main computer, my other computers (a lot slower and lower-quality) have no issues though. The only fix I found was restore points, but only last about 6 hours before the issue comes back.

Specs:
OS: Windows 8.1
Possessor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40 GHz
Installed Memory/RAM: 8 GB
System Type: 64 bit

Other info:
NVIDIA GeForce 2 GB card, 755M, Driver Version 335.23

Browsers:
Internet Explorer 11
Google Chrome [Plugin does not load]
Roblox Studio [Plugin does not load]

This is pretty much all the info I have that I think I should give, if anyone has ideas for a fix, but need more info, let me know.
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GorillaMan97 is not online. GorillaMan97
Joined: 04 Jul 2014
Total Posts: 11
13 Feb 2015 08:55 PM
Sorry Lego
idk what that is.

Im dumb…

but i did have to re-download 2 days ago.
since then, I've been just fine
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drewythedude is not online. drewythedude
Joined: 10 Dec 2011
Total Posts: 905
13 Feb 2015 09:00 PM
bad luck
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drewythedude is not online. drewythedude
Joined: 10 Dec 2011
Total Posts: 905
13 Feb 2015 09:00 PM
Email roblox?
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FromLegoUniverse is not online. FromLegoUniverse
Joined: 11 Apr 2012
Total Posts: 299
13 Feb 2015 09:02 PM
Emailing Roblox is one of the last things I would do for something like this, seeing I have access to the developer forums and having terrible experience with "customer service" in the past.

With the admins away for the weekend and no one on the forums able to get this issue, I posted here to hopefully get more solutions.
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Jorjewcoolgamerreal is not online. Jorjewcoolgamerreal
Joined: 18 Jun 2014
Total Posts: 3
13 Feb 2015 09:06 PM
Just Download roblox again but softsonic
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FromLegoUniverse is not online. FromLegoUniverse
Joined: 11 Apr 2012
Total Posts: 299
13 Feb 2015 09:17 PM
That doesn't work...
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Exeptic is not online. Exeptic
Joined: 04 Oct 2014
Total Posts: 187
13 Feb 2015 11:58 PM
I'm not a professional on computers, However, I would say it's a security software or something like that causing the problem. Try temporarily uninstalling all the software on your computer once at a time. If that doesn't work I would suggest contacting a Roblox engineer.
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haloman2012 is not online. haloman2012
Joined: 31 Dec 2010
Total Posts: 62
14 Feb 2015 03:50 AM
Well lego you could try running your browser software as admin, this may help as it has happened to me before with other plugins.
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soap9999999999999999 is not online. soap9999999999999999
Joined: 10 Feb 2015
Total Posts: 54
14 Feb 2015 07:39 AM
Use Firefox or Opera 6+.

BTW, I am using Firefox 35.0. (Latest version of Firefox)

why roblox?
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soap9999999999999999 is not online. soap9999999999999999
Joined: 10 Feb 2015
Total Posts: 54
14 Feb 2015 07:44 AM
ROBLOX works for me. I am using Firefox 35.0. Notice IE/Google Chrome/ROBLOX Studio users: Hitting Play will cause you to have the download ROBLOX loop, or the ROBLOX Launcher Plugin being blocked. Since the browsers glitch as they are attempting to do the download ROBLOX loop or the ROBLOX Launcher Plugin being blocked. I have Google Chrome, but I use Firefox because of this bug; you must use the latest version of Firefox because this did not happen to me.

why roblox?
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FromLegoUniverse is not online. FromLegoUniverse
Joined: 11 Apr 2012
Total Posts: 299
15 Feb 2015 06:49 PM
Little update on this:
After a little bit of digging, I found that some people had the same issue about 3 months ago, and someone today confirmed the issue returned. I have given them my logs that were relevant, and now I just wait for a response there.
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dedushy is not online. dedushy
Joined: 06 May 2011
Total Posts: 2125
15 Feb 2015 06:51 PM
Check your antivirus, I had an issue really similar to you, I downloaded SilverLight to watch netflix. however netflix dosent recognize that i've downloaded silverlight.

Yolo:Try clearing you're cache or downloading history
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dedushy is not online. dedushy
Joined: 06 May 2011
Total Posts: 2125
15 Feb 2015 06:53 PM
Or Clear cookies

~dedushy
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dedushy is not online. dedushy
Joined: 06 May 2011
Total Posts: 2125
15 Feb 2015 06:55 PM
ORRRRRRRRRRRR Check chrome:plugins
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YAYAYEYEYAEYAE is not online. YAYAYEYEYAEYAE
Joined: 17 Oct 2012
Total Posts: 870
15 Feb 2015 08:39 PM
It's a problem with chrome and internet explorer. I just tried downloading firefox and roblox works fine on here. i got into games perfectly. use firefox until roblox updates again
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FromLegoUniverse is not online. FromLegoUniverse
Joined: 11 Apr 2012
Total Posts: 299
16 Feb 2015 12:37 PM
That won't fix the issue. There is a good chance you are not having this issue because not everyone has it (I only have it on one of my three computers).
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GorillaMan97 is not online. GorillaMan97
Joined: 04 Jul 2014
Total Posts: 11
12 Mar 2015 09:23 PM
Fixed yet?
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GorillaMan97 is not online. GorillaMan97
Joined: 04 Jul 2014
Total Posts: 11
12 Mar 2015 09:24 PM
Or STILL not working?
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TehTechiePlayz is not online. TehTechiePlayz
Joined: 29 Jun 2011
Total Posts: 3036
12 Mar 2015 09:29 PM
http://www.roblox.com/Forum/ShowPost.aspx?PostID=157702037


TehTechiePlayz | The ACTUAL techie | Ok scrubs start your EvilQuestionsAttackOntario testing
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FromLegoUniverse is not online. FromLegoUniverse
Joined: 11 Apr 2012
Total Posts: 299
26 Mar 2015 05:46 AM
Oh, it is fixed for me. Has been since about 1 week after this thing started.
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dimensjon is not online. dimensjon
Joined: 20 Mar 2010
Total Posts: 22
26 Mar 2015 06:45 AM
Got the same issue with Roblox studio, I believe it's the Roblox updates that causes these problems. :|
Sometimes it works fine after an update, and sometimes the next update ruins it again...

Just a giant messy circle...
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