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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: When I make my game active it doesn't go active

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mattyo10 is not online. mattyo10
Joined: 23 May 2011
Total Posts: 12792
18 Jan 2015 05:18 PM
Hi guys!

My game on ROBLOX isn't working. It thinks that it's a "game" and not a "place" but when I go on studio mode it says it's a place. I try to make it the start place but it says "error occurred" and makes it a place to be transferred to (what I mean by that is it's not a start place but rather a place that needs a teleporter to get there). I don't know how to make it a place on the Develop page. Can someone tell me what's happening and how to make it a place again?
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mattyo10 is not online. mattyo10
Joined: 23 May 2011
Total Posts: 12792
18 Jan 2015 05:24 PM
Bump
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mattyo10 is not online. mattyo10
Joined: 23 May 2011
Total Posts: 12792
18 Jan 2015 05:37 PM
Bump 2
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EyeForAnEye is not online. EyeForAnEye
Joined: 02 Jun 2011
Total Posts: 2657
18 Jan 2015 05:59 PM
bump because I'm having the same exact problem
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mattyo10 is not online. mattyo10
Joined: 23 May 2011
Total Posts: 12792
18 Jan 2015 08:42 PM
Bump 4
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slayermaster3024 is not online. slayermaster3024
Joined: 21 Aug 2009
Total Posts: 176
18 Jan 2015 09:04 PM
Bump, ROBLOX same problem here, where's the customer support?
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crazyray32 is not online. crazyray32
Joined: 06 May 2011
Total Posts: 1256
18 Jan 2015 09:39 PM
Same problem
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mattyo10 is not online. mattyo10
Joined: 23 May 2011
Total Posts: 12792
18 Jan 2015 10:38 PM
Bump again
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mattyo10 is not online. mattyo10
Joined: 23 May 2011
Total Posts: 12792
18 Jan 2015 11:06 PM
Bump COME ON, SOMEONE PLEASE HELP!
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iiMarshMello is not online. iiMarshMello
Joined: 22 Feb 2014
Total Posts: 59
19 Jan 2015 12:06 AM
I emailed roblox and they told me to make screenshots of the event, because, m having the same problem o3o
bump
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Denzelbuya is not online. Denzelbuya
Joined: 17 Sep 2013
Total Posts: 298
19 Jan 2015 02:31 AM
Same problem too. Bump.
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therealseanx is not online. therealseanx
Joined: 26 Aug 2011
Total Posts: 235
19 Jan 2015 02:40 AM
I just made a post about this on game design because I didn't know where else to go...having the same problem..ughrrr
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Denzelbuya is not online. Denzelbuya
Joined: 17 Sep 2013
Total Posts: 298
19 Jan 2015 04:13 AM
@thereal Same here.
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mattyo10 is not online. mattyo10
Joined: 23 May 2011
Total Posts: 12792
19 Jan 2015 08:15 PM
Bump
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Denzelbuya is not online. Denzelbuya
Joined: 17 Sep 2013
Total Posts: 298
19 Jan 2015 10:49 PM
Bump
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slayermaster3024 is not online. slayermaster3024
Joined: 21 Aug 2009
Total Posts: 176
20 Jan 2015 04:58 AM
Alright guys, I got a response, ROBLOX knows about the current issue and are working on it, but it'll probably take a few days for complete patch of the issue instead of a half baked coding fix. Patience, people.
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slayermaster3024 is not online. slayermaster3024
Joined: 21 Aug 2009
Total Posts: 176
20 Jan 2015 05:00 AM
This is the email they to me as a response;

Hello,

Our team is aware of this issue and currently working to ensure it's resolved. Please continue to watch for further updates, as we are always working to improve the ROBLOX experience and resolve any current issues. We appreciate your patience.

Sincerely,

Nate
Customer Service
ROBLOX

This is what I told them about the issue;

I recently tried to manipulate my development pages for my places and now all my places have lost their start places, and none of my games can be turned on to active. The descriptions on how to fix the problem are terribly done and I can barely find any information to help me on my problem. My entire gaming experience is ruined on ROBLOX and I need help bad or else this entire game is worthless to me now because I can't enjoy the fundamentals of building. I can't set start places because I need to turn places to active, and I can't turn places to active because theres no start places.

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Denzelbuya is not online. Denzelbuya
Joined: 17 Sep 2013
Total Posts: 298
20 Jan 2015 07:35 AM
http://www.roblox.com/Forum/ShowPost.aspx?PostID=154190070 An admin replied to this post, and it's the same bug as we are having currently.
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mattyo10 is not online. mattyo10
Joined: 23 May 2011
Total Posts: 12792
20 Jan 2015 03:10 PM
So it should be fixed today, hmm? I'll be the judge of that

**TRUE HORROR**
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