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Re: Should I send ROBLOX another e-mail?

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CoolJohnnyboy is not online. CoolJohnnyboy
Joined: 09 Mar 2010
Total Posts: 17699
22 Dec 2014 05:33 PM
So my brother was hacked, and I sent them an email yesterday at 10:30 PM EST. It's been nearly 24 hours, should I send them another e-mail? I check all the inboxes and still nothing.
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DrewcraftFTW is not online. DrewcraftFTW
Joined: 24 Aug 2013
Total Posts: 3090
22 Dec 2014 05:35 PM
no it will end up like the last one plus if you spam them they won't read it
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CoolJohnnyboy is not online. CoolJohnnyboy
Joined: 09 Mar 2010
Total Posts: 17699
22 Dec 2014 05:35 PM
This is a pretty serious & urgent issue.
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Lego9332 is not online. Lego9332
Joined: 25 Mar 2013
Total Posts: 706
22 Dec 2014 05:36 PM
They never respond to me.
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RobloxProJakob is not online. RobloxProJakob
Joined: 22 Dec 2011
Total Posts: 1002
22 Dec 2014 05:36 PM
Spam them! Spam them!
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CoolJohnnyboy is not online. CoolJohnnyboy
Joined: 09 Mar 2010
Total Posts: 17699
22 Dec 2014 05:37 PM
When my other brother got hacked, they responded the next day, early AM. If they don't respond by tomorrow, I'm probably going to call them up.
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MetropolitanTaurus is not online. MetropolitanTaurus
Joined: 06 Oct 2013
Total Posts: 285
22 Dec 2014 05:37 PM
So much people message ROBLOX. They account all emails as spam.


@Derp
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cooldude56345 is not online. cooldude56345
Joined: 27 Oct 2012
Total Posts: 3148
22 Dec 2014 05:37 PM
Why is it so serious?
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spede3 is not online. spede3
Joined: 21 Jun 2011
Total Posts: 1443
22 Dec 2014 05:37 PM
They responded to me in 2 days
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PvN is not online. PvN
Joined: 10 Apr 2010
Total Posts: 22145
22 Dec 2014 05:38 PM
they dont work on weekends
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CoolJohnnyboy is not online. CoolJohnnyboy
Joined: 09 Mar 2010
Total Posts: 17699
22 Dec 2014 05:40 PM
@cool

If you didn't catch my thread, my brother was hacked.

@PvN

They took care of an issue I had over the weekend
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EliteDerper is not online. EliteDerper
Joined: 05 Feb 2012
Total Posts: 2288
22 Dec 2014 05:41 PM
Everything that happens on your account is your own responsibility.
Appeals won't work for bans.

If you got hacked and you din't got banned, you have to send them proof the account is yours.
If you paid for something like BC or robux, tell the ID of the payment.

Also you may not help your brother, your brother has the send the e-mail, not you.
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cooldude56345 is not online. cooldude56345
Joined: 27 Oct 2012
Total Posts: 3148
22 Dec 2014 05:41 PM
Yes but why is it so important to get the account back? If it had any credit/debit cards or ROBLOX cards that can help you with proof of owning the account.
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BlueTiger5 is not online. BlueTiger5
Joined: 08 Feb 2012
Total Posts: 5997
22 Dec 2014 05:45 PM
The ROBLOX headquarters should have a phone number you can call. Just talk with them over the phone.
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BlueTiger5 is not online. BlueTiger5
Joined: 08 Feb 2012
Total Posts: 5997
22 Dec 2014 05:46 PM
Google the number first, then call them.
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cooldude56345 is not online. cooldude56345
Joined: 27 Oct 2012
Total Posts: 3148
22 Dec 2014 05:50 PM
@Blue

Their phone number is a robot.+
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EliteDerper is not online. EliteDerper
Joined: 05 Feb 2012
Total Posts: 2288
22 Dec 2014 05:50 PM
18+ required.

Or 16+?
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CoolJohnnyboy is not online. CoolJohnnyboy
Joined: 09 Mar 2010
Total Posts: 17699
22 Dec 2014 06:22 PM
I had an issue over the weekend and it was taken care of fine
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