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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Alright guys, here's my issue.

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GooIz is not online. GooIz
Joined: 14 Sep 2013
Total Posts: 16574
18 Nov 2014 12:45 PM
Basically I can only play roblox while using a VPN for some reason? I'm not IP banned as I can access the site fine and I get ERROR=17 which is the weak/no connection error. Anyone know a solution to this? It's only with my current router for some reason, any other routers work fine and my router probably has the best specs a router could have if it has any :P, None the less I have to use a VPN which makes the game slower and lag, Yes I have restarted my computer as well as roblox.

Keep in mind I do have a macbook, windows solutions are fine as well as I might be able to implement them on my computer.
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blublued45 is not online. blublued45
Joined: 30 Jul 2011
Total Posts: 1564
18 Nov 2014 12:46 PM
Be sure that the firmware is updated.
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GooIz is not online. GooIz
Joined: 14 Sep 2013
Total Posts: 16574
18 Nov 2014 12:47 PM
Everything is updated, I am running the new OS X Yosemite.
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blublued45 is not online. blublued45
Joined: 30 Jul 2011
Total Posts: 1564
18 Nov 2014 12:47 PM
No,no not your update the modern's firmware.


call your ISP if you continue to have this problem.
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GooIz is not online. GooIz
Joined: 14 Sep 2013
Total Posts: 16574
18 Nov 2014 12:49 PM
Modem? It's brand new and updated.
I don't know the specifics, but I did have someone check it out around 1-2 weeks back?
Anyway he said that it was fine and there are no issues.
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blublued45 is not online. blublued45
Joined: 30 Jul 2011
Total Posts: 1564
18 Nov 2014 12:49 PM
Email ROBLOX about this,they may give you more info about this.


Try to reinstall ROBLOX without VPN.
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GooIz is not online. GooIz
Joined: 14 Sep 2013
Total Posts: 16574
18 Nov 2014 12:50 PM
Alright, I'll try that.
I don't think this issue from Roblox considering the fact that I can play perfectly fine at other peoples houses, or connected to other routers.

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RobuxLife is not online. RobuxLife
Joined: 19 Sep 2012
Total Posts: 13336
18 Nov 2014 12:55 PM
It's obviously the router, as like you stated it works using other routers. Try restarting the router, then turn off the computer. Turn on the computer then turn on the router
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GooIz is not online. GooIz
Joined: 14 Sep 2013
Total Posts: 16574
18 Nov 2014 12:59 PM
@Robux

I've tried everything that has to do with restarting, even left my router unplugged for a while so that the IP changes( my router does that), none the less I still get the same issue.
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