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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Is there ANY way I can get my hats back?

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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
16 Nov 2014 10:18 PM
This account was hacked in late 2009. Accordingly, all of my hats are gone and it really makes me mad because I had Guardia of Exile and a ton of other hats. It would be great if there was some way someone could look at my hat bought history and see what hats I bought and give them all back to me.

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awesom914 is not online. awesom914
Joined: 06 Mar 2011
Total Posts: 4222
16 Nov 2014 10:21 PM
Take screenshots (Google it if you don't know how) of your buy history and send them to help@roblox.com

Mudkips > All
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awesom914 is not online. awesom914
Joined: 06 Mar 2011
Total Posts: 4222
16 Nov 2014 10:22 PM
Wait, info@roblox.com, sorry

Mudkips > All
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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
16 Nov 2014 10:38 PM
Where do I find my buy history?

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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
16 Nov 2014 10:47 PM
Bump1

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RyanBoy101 is not online. RyanBoy101
Joined: 12 Mar 2011
Total Posts: 376
16 Nov 2014 10:52 PM
I'm sorry, but in many places it says it's not allowed and the items cannot be refunded, sorry.
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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
16 Nov 2014 10:54 PM
That makes no sense.

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awesom914 is not online. awesom914
Joined: 06 Mar 2011
Total Posts: 4222
16 Nov 2014 10:55 PM
Go to trade then my transactions

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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
18 Nov 2014 07:37 PM
Alright, thanks.
I screen snipped all of the hats I purchased between 08/09.
Sent it to info@roblox.com

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kevicor0222 is not online. kevicor0222
Joined: 22 May 2011
Total Posts: 489
18 Nov 2014 07:41 PM
I suggest you to take a screenshot has the first comment states and send it to info@roblox.com. But, that might not solve the issue here. That occurred in 2009, that was a long time ago. Roblox might not take it so serious, due to its a late reported file. I wish you the best to archive your hats again!

Sincerely,

kevicor0222
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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
18 Nov 2014 07:47 PM
Thanks, brochacho.
I had some hats that I didn't even know that I had; here's the list.
Arctic Hood
ROBLOX Wrestler
Guardia in Exile
Backwards 'R' Cap
Chainmail Helmet
Age of Exporation <---- No idea what that is
Guardia Helm <---- So cool
Lumberjack Mac
Monk
Not Particularly Super Hero
ROBLOX Aerocorp Squadron Leader
Summertime 2009 R&R&R
Headstack <---- Amazing
Extreme Sports Helmet: BASE Jump Black
Knight Helmet
Headrow <--- If I get this hat I would cry
Blue Winter Cap
Halloween Baseball Cap
Halloween Lampshade
Football Helmet
Chef Hat
Firefighter Helmet
Lampshade
Kitty Ears
2008 ROBLOX Visor
Astronaut Helmet

So many amazing hats; all forgotten.


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kevicor0222 is not online. kevicor0222
Joined: 22 May 2011
Total Posts: 489
18 Nov 2014 07:50 PM
Your account was hacked in 2009 has you stated, since after when the hacking stopped?
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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
18 Nov 2014 07:54 PM
I'm pretty sure it was actually early 2010
and I have no idea when it stopped; I was so dumb when I was young and had no idea what to do

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kevicor0222 is not online. kevicor0222
Joined: 22 May 2011
Total Posts: 489
18 Nov 2014 08:00 PM
I checked and all your hats are created in 2009, that means that you are not lying about loosing your hats. At the same time, I have a hard time understanding on how you lost your hats. Unless, Roblox had a bad security procedures. Once again, Good luck at achieving your hats again Buddy!
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brennisawesome is not online. brennisawesome
Joined: 26 Oct 2012
Total Posts: 1658
18 Nov 2014 08:05 PM
Kevincor, you need to leave.

YOU ARE NOT A MOD
SO IT IS NOT YOUR JOB.





.
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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
18 Nov 2014 08:06 PM
You can delete hats by going to the hat page, the dude probably just deleted all of my hats
i vaguely remember talking to the dude through my own, "What are you doing now?" thingy

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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
18 Nov 2014 08:08 PM
@Bren
No crap that he's not a mod, he's obviously giving valid points to back my reasoning.
Calm down,

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kevicor0222 is not online. kevicor0222
Joined: 22 May 2011
Total Posts: 489
18 Nov 2014 08:16 PM
Just ignore him, for some reason he is mad at me. Look at every Forum that I commented into. He seems to be into every single one of them. He is just a troll, I will just start to ignore him. He is the true definition of "noob".
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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
18 Nov 2014 08:19 PM
heh
alright

If you had to pick any had that you would like
what hat would it be

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Walthall is not online. Walthall
Joined: 18 May 2008
Total Posts: 1630
18 Nov 2014 09:26 PM
Just got a reply back
Here it is


Thank you for contacting us. Your ticket has been escalated to our Account Restores team. Although ROBLOX does not have an account reset/rollback feature, we do have a team that works diligently to restore items/currency taken from a compromised account, as well as to ensure any account caught phishing or engaging in account theft is moderated from our site. In cases where items are not able to be restored, we can typically offer partial to full compensation via Robux value. This process can often take time to research and complete. We kindly appreciate your patience and will follow up with you as soon as possible. Generally within no more than 5-10 business days.

Pretty confused



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