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| 26 Sep 2013 08:20 PM |
| Have you tried rein installing roblox? |
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tvshok
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| Joined: 19 Dec 2010 |
| Total Posts: 9603 |
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| 26 Sep 2013 08:29 PM |
| Does it bring up an error message? What does it say? |
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| 27 Sep 2013 07:18 AM |
Read through all the information below and try all of the suggested steps for issues pertaining to connecting to ROBLOX.
Signs of Connection Problems ROBLOX has trouble with or fails to load online games, sometimes showing the user an error message (which can include "Could Not Connect" or "ID=17 Failure" messages). Loading screen on the website takes a long time or never finishes to load. User can visit games in "Build" or "Edit" mode, but not in "Play" mode. Why it can Happen Firewall This is almost always a firewall problem, though it can be (in very few cases) the result of a low-bandwidth connection or a inconsistent wireless connection. Slow Internet Connection / Big Game If you are playing on the internet on really slow service, and the game is big, it can take a good bit of time to actually download the map. Give it a little while. ROBLOX may run on Dial-Up connections, however, your experience will not be optimal. Empty Game / Place If the map seems to be running, but is unusually devoid of stuff, then the map did in fact load. The game's creator probably just didn't build anything in it, so it is empty. You can tell when a map is done loading once your character appears. Bad Game / Place The game could be bad. There could be a bad script in it, or it has too many objects, which is preventing the game from running properly. Inform the creator of the problem, as only he/she will be able to repair it.
What to Do Make Sure You’re Using the Supported Browser Make sure you are using the most updated version of your browser to Play ROBLOX. For ROBLOX Studio, you will also need to have the most updated version of Internet Explorer. If you are having issues playing with your current browser, please try playing on a different browser, such as Firefox or Chrome if you are currently using IE. Check your browser’s security settings You will need to ensure that the security settings on your browser allow ROBLOX. The information below is for changing the settings in Internet Explorer; you can visit your preferred web browser's website to find out how to modify it's security settings. In Internet Explorer, click the Gear on the upper-right corner, and open the Internet Options. Go to the Security Tab. Look to see if your security is set to High. If your security is set to High, lower your security setting or add ROBLOX to the Trusted Sites list. To do this: In Internet Explorer, click the Gear on the upper-right corner, and open the Internet Options. Go to the Security Tab. Click Trusted Sites check mark Click the Sites Button Type the web address for ROBLOX Un-check the Require box if it is checked Click the Add button Click the Close button Close all your browser Windows Open an Internet Explorer window and try again Check Wireless Connection You can rule out the wireless connection by switching to a wired connection if possible. If it’s not the connection, or if you can't try a wired connection, then check your Firewall's settings. Configure Your Firewall and/or Router For firewalls / security programs:
Antivirus or internet security software control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access. The easiest thing to try is just turning your internet firewall software off, to see if that allows you to join games. If it does, you can turn it back on and follow these steps to safely allow ROBLOX to access the internet:
Find your firewall program's control panel. Often you can find this in the taskbar in the lower right hand corner of your desktop. Otherwise, it is probably in your Windows Control Panel. Find the program permissions section. Find ROBLOX and allow it unrestricted access to the internet. For specific help, please consult your program's help manual, or read the following if you have Norton Anti-Virus: Norton Firewall and Anti-Virus
For routers:
The ROBLOX client isn't bound to a specific port for outgoing data, rather it scans to find a free port on your machine. If your router is blocking UDP packets on ANY port, this may prevent ROBLOX from working properly.
If you're using a router, please consult your manufacturer's help guide for instructions on how to unblock all ports.
If you're using a DSL modem that blocks data ports, please call your ISP and have them walk you through how to unblock them.
Re-install ROBLOX
Hope that this will help. |
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| 27 Sep 2013 07:53 AM |
Did you meant it open a windows says ROBLOX Game Client has stopped working? If that, check you problem event name. If it's BEX, reinstall Roblox Player and Roblox Studio and Roblox Player for (Computer username). If it's APPCRASH, try play another game, click it again or wait for a day. I knew because I got that too. |
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| 27 Sep 2013 04:37 PM |
| How to re-download ROBLOX? |
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| 02 Nov 2013 04:43 PM |
| I have the same problem, but NOTHING is working. |
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guess306
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| Joined: 21 Mar 2011 |
| Total Posts: 3020 |
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| 25 Sep 2014 10:50 PM |
| @Cloudimuziq Thanks it worked. |
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| 09 Oct 2014 10:34 PM |
| Cloudimuziq, I uninstalled roblox player and I saw roblox studio, but when I uninstalled roblox player I didn't see roblox studio anymore even though I didn't uninstall it. I also only have roblox player and not roblox player for computer name. |
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| 16 Nov 2014 04:06 PM |
| every time i try playing a game it says roblox game client stopped working and when i click the find a online solution button it just dissapears and nothing does anything what do i do? |
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| 16 Nov 2014 04:08 PM |
| wait so if its app crash all i do is try playing a game then go offline? and wait a day what that works? when get on tomorrow it will work? |
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guess306
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| Joined: 21 Mar 2011 |
| Total Posts: 3020 |
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| 18 Nov 2014 05:52 PM |
| IT HAS BEEN 3 DAYS AND I STILL CAN'T PLAY ROBLOX >:( |
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| 26 Nov 2014 02:59 PM |
| it's been a week and i still can't play D: |
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| 06 Dec 2014 01:39 PM |
When i try to press play on a game this is what it says: Roblox game client has stopped working Problem Event Name: APPCRASH Application Name: RobloxPlayerBeta.exe Application Version: 0.177.0.54327 Application Timestamp: 547e3933 Fault Module Name: MSVCR110.dll Fault Module Version: 11.0.51106.1 Fault Module Timestamp: 5098858e Exception Code: 40000015 Exception Offset: 000a327c OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 042d Additional Information 2: 042dfb20acfb40b9701e91092d59fef3 Additional Information 3: c980 Additional Information 4: c9809310f772cdd618e3496dcec3b4e7
Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
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guess306
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| Joined: 21 Mar 2011 |
| Total Posts: 3020 |
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| 09 Dec 2014 07:16 PM |
| I'm nervous. If I click play I know I will get that "Roblox Game Client has stopped working" again. |
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| 22 Jul 2015 08:07 PM |
| When ever I try to play a certain game, it says "Client Disconnected From Game" And i'm unable to play. I tried asking the creator, and he said he cant fix that for me, even though he can play the game, and so can one of his friends. Please help. |
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| 06 Sep 2015 09:35 AM |
| Dude! i havent been able to play games in weeks! i try downloading it and it keeps popping up Roblox has stopped working! i got rid of junk apps and checked for a virus and everything! Plz help!!!!!!! what should i do? D: plz respond plzzzzzzzzzzzzzzz |
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Benerang
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| Joined: 22 Sep 2015 |
| Total Posts: 1 |
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| 07 Jun 2016 03:39 PM |
| Roblox player is not in beta anymore. try re installing |
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