generic image
Processing...
  • Games
  • Catalog
  • Develop
  • Robux
  • Search in Players
  • Search in Games
  • Search in Catalog
  • Search in Groups
  • Search in Library
  • Log In
  • Sign Up
  • Games
  • Catalog
  • Develop
  • Robux
   
ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
Home Search
 

Re: ROBLOX client has stopped working?

Previous Thread :: Next Thread 
methanshacked is not online. methanshacked
Joined: 16 Feb 2013
Total Posts: 1777
26 Sep 2013 08:19 PM
huhh
Report Abuse
foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
26 Sep 2013 08:20 PM
Have you tried rein installing roblox?
Report Abuse
methanshacked is not online. methanshacked
Joined: 16 Feb 2013
Total Posts: 1777
26 Sep 2013 08:21 PM
No....
Report Abuse
tvshok is not online. tvshok
Joined: 19 Dec 2010
Total Posts: 9603
26 Sep 2013 08:29 PM
Does it bring up an error message? What does it say?
Report Abuse
xZeroNightz is not online. xZeroNightz
Joined: 29 Jan 2013
Total Posts: 173
27 Sep 2013 07:18 AM
Read through all the information below and try all of the suggested steps for issues pertaining to connecting to ROBLOX.

Signs of Connection Problems
ROBLOX has trouble with or fails to load online games, sometimes showing the user an error message (which can include "Could Not Connect" or "ID=17 Failure" messages).
Loading screen on the website takes a long time or never finishes to load.
User can visit games in "Build" or "Edit" mode, but not in "Play" mode.
Why it can Happen
Firewall
This is almost always a firewall problem, though it can be (in very few cases) the result of a low-bandwidth connection or a inconsistent wireless connection.
Slow Internet Connection / Big Game
If you are playing on the internet on really slow service, and the game is big, it can take a good bit of time to actually download the map. Give it a little while. ROBLOX may run on Dial-Up connections, however, your experience will not be optimal.
Empty Game / Place
If the map seems to be running, but is unusually devoid of stuff, then the map did in fact load. The game's creator probably just didn't build anything in it, so it is empty. You can tell when a map is done loading once your character appears.
Bad Game / Place
The game could be bad. There could be a bad script in it, or it has too many objects, which is preventing the game from running properly. Inform the creator of the problem, as only he/she will be able to repair it.

What to Do
Make Sure You’re Using the Supported Browser
Make sure you are using the most updated version of your browser to Play ROBLOX. For ROBLOX Studio, you will also need to have the most updated version of Internet Explorer. If you are having issues playing with your current browser, please try playing on a different browser, such as Firefox or Chrome if you are currently using IE.
Check your browser’s security settings
You will need to ensure that the security settings on your browser allow ROBLOX. The information below is for changing the settings in Internet Explorer; you can visit your preferred web browser's website to find out how to modify it's security settings.
In Internet Explorer, click the Gear on the upper-right corner, and open the Internet Options.
Go to the Security Tab.
Look to see if your security is set to High.
If your security is set to High, lower your security setting or add ROBLOX to the Trusted Sites list. To do this:
In Internet Explorer, click the Gear on the upper-right corner, and open the Internet Options.
Go to the Security Tab.
Click Trusted Sites check mark
Click the Sites Button
Type the web address for ROBLOX
Un-check the Require box if it is checked
Click the Add button
Click the Close button
Close all your browser Windows
Open an Internet Explorer window and try again
Check Wireless Connection
You can rule out the wireless connection by switching to a wired connection if possible. If it’s not the connection, or if you can't try a wired
connection, then check your Firewall's settings.
Configure Your Firewall and/or Router
For firewalls / security programs:

Antivirus or internet security software control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access. The easiest thing to try is just turning your internet firewall software off, to see if that allows you to join games. If it does, you can turn it back on and follow these steps to safely allow ROBLOX to access the internet:

Find your firewall program's control panel. Often you can find this in the taskbar in the lower right hand corner of your desktop. Otherwise, it is probably in your Windows Control Panel.
Find the program permissions section.
Find ROBLOX and allow it unrestricted access to the internet.
For specific help, please consult your program's help manual, or read the following if you have Norton Anti-Virus: Norton Firewall and Anti-Virus

For routers:

The ROBLOX client isn't bound to a specific port for outgoing data, rather it scans to find a free port on your machine. If your router is blocking UDP packets on ANY port, this may prevent ROBLOX from working properly.

If you're using a router, please consult your manufacturer's help guide for instructions on how to unblock all ports.

If you're using a DSL modem that blocks data ports, please call your ISP and have them walk you through how to unblock them.

Re-install ROBLOX

Hope that this will help.
Report Abuse
Cloudimuziq is not online. Cloudimuziq
Joined: 31 May 2013
Total Posts: 153
27 Sep 2013 07:53 AM
Did you meant it open a windows says ROBLOX Game Client has stopped working?
If that, check you problem event name. If it's BEX, reinstall Roblox Player and Roblox Studio and Roblox Player for (Computer username). If it's APPCRASH, try play another game, click it again or wait for a day.
I knew because I got that too.
Report Abuse
methanshacked is not online. methanshacked
Joined: 16 Feb 2013
Total Posts: 1777
27 Sep 2013 04:37 PM
How to re-download ROBLOX?
Report Abuse
firestorm777 is not online. firestorm777
Joined: 06 Aug 2011
Total Posts: 3
02 Nov 2013 04:43 PM
I have the same problem, but NOTHING is working.
Report Abuse
guess306 is not online. guess306
Joined: 21 Mar 2011
Total Posts: 3020
25 Sep 2014 10:50 PM
@Cloudimuziq Thanks it worked.
Report Abuse
sparklecrystalgirl is not online. sparklecrystalgirl
Joined: 18 Aug 2011
Total Posts: 5
09 Oct 2014 10:34 PM
Cloudimuziq, I uninstalled roblox player and I saw roblox studio, but when I uninstalled roblox player I didn't see roblox studio anymore even though I didn't uninstall it. I also only have roblox player and not roblox player for computer name.
Report Abuse
nutslayer is not online. nutslayer
Joined: 26 Nov 2011
Total Posts: 3
16 Nov 2014 04:06 PM
every time i try playing a game it says roblox game client stopped working and when i click the find a online solution button it just dissapears and nothing does anything what do i do?
Report Abuse
nutslayer is not online. nutslayer
Joined: 26 Nov 2011
Total Posts: 3
16 Nov 2014 04:08 PM
wait so if its app crash all i do is try playing a game then go offline? and wait a day what that works? when get on tomorrow it will work?
Report Abuse
guess306 is not online. guess306
Joined: 21 Mar 2011
Total Posts: 3020
18 Nov 2014 05:52 PM
IT HAS BEEN 3 DAYS AND I STILL CAN'T PLAY ROBLOX >:(
Report Abuse
nutslayer is not online. nutslayer
Joined: 26 Nov 2011
Total Posts: 3
26 Nov 2014 02:59 PM
it's been a week and i still can't play D:
Report Abuse
johnniejames is not online. johnniejames
Joined: 01 Feb 2012
Total Posts: 2
06 Dec 2014 01:39 PM
When i try to press play on a game this is what it says: Roblox game client has stopped working
Problem Event Name: APPCRASH
Application Name: RobloxPlayerBeta.exe
Application Version: 0.177.0.54327
Application Timestamp: 547e3933
Fault Module Name: MSVCR110.dll
Fault Module Version: 11.0.51106.1
Fault Module Timestamp: 5098858e
Exception Code: 40000015
Exception Offset: 000a327c
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 042d
Additional Information 2: 042dfb20acfb40b9701e91092d59fef3
Additional Information 3: c980
Additional Information 4: c9809310f772cdd618e3496dcec3b4e7

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Report Abuse
guess306 is not online. guess306
Joined: 21 Mar 2011
Total Posts: 3020
09 Dec 2014 07:16 PM
I'm nervous. If I click play I know I will get that "Roblox Game Client has stopped working" again.
Report Abuse
supereli4765 is not online. supereli4765
Joined: 30 Aug 2011
Total Posts: 6
22 Jul 2015 08:07 PM
When ever I try to play a certain game, it says "Client Disconnected From Game" And i'm unable to play. I tried asking the creator, and he said he cant fix that for me, even though he can play the game, and so can one of his friends. Please help.
Report Abuse
princessruby714 is not online. princessruby714
Joined: 18 Oct 2013
Total Posts: 1
06 Sep 2015 09:35 AM
Dude! i havent been able to play games in weeks! i try downloading it and it keeps popping up Roblox has stopped working! i got rid of junk apps and checked for a virus and everything! Plz help!!!!!!! what should i do? D: plz respond plzzzzzzzzzzzzzzz
Report Abuse
Benerang is not online. Benerang
Joined: 22 Sep 2015
Total Posts: 1
07 Jun 2016 03:39 PM
Roblox player is not in beta anymore. try re installing
Report Abuse
SwagQueen3242 is not online. SwagQueen3242
Joined: 19 May 2016
Total Posts: 2
19 Jun 2016 02:34 AM
I tried so many times
Report Abuse
Previous Thread :: Next Thread 
Page 1 of 1
 
 
ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
   
 
   
  • About Us
  • Jobs
  • Blog
  • Parents
  • Help
  • Terms
  • Privacy

©2017 Roblox Corporation. Roblox, the Roblox logo, Robux, Bloxy, and Powering Imagination are among our registered and unregistered trademarks in the U.S. and other countries.



Progress
Starting Roblox...
Connecting to Players...
R R

Roblox is now loading. Get ready to play!

R R

You're moments away from getting into the game!

Click here for help

Check Remember my choice and click Launch Application in the dialog box above to join games faster in the future!

Gameplay sponsored by:
Loading 0% - Starting game...
Get more with Builders Club! Join Builders Club
Choose Your Avatar
I have an account
generic image