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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Audio Glitch

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defg12345 is not online. defg12345
Joined: 08 Aug 2010
Total Posts: 65
07 Nov 2014 11:38 AM
I can't hear any music or sound in game, anyone know what to do?
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007jamesbond007007 is not online. 007jamesbond007007
Joined: 20 Jun 2011
Total Posts: 129
07 Nov 2014 11:48 AM
Hello!
We are sorry to hear that you are having problems with the in game sound. It seems alot of people are having the same problem. We are resolving the issue as soon as we can. We see you are very disconsolated about the issue. We advise all game developers to alter their sound options! For now, we advise all players to:

Reinstall their sound card.
Make sure that roblox is not being prevented by your firewall.
And Please sit tight! We are trying everything possible!

Sorry for the inconvenience,
007jamesbond007007
[Technical Support Trainee]
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defg12345 is not online. defg12345
Joined: 08 Aug 2010
Total Posts: 65
07 Nov 2014 11:51 AM
Thanks for the info, roblox isn't blocked and my sound card is okay, so I shall play the waiting game. :D
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HyperSystem is not online. HyperSystem
Joined: 23 Dec 2012
Total Posts: 515
07 Nov 2014 11:53 AM
Don't get trolled, check his system badges, he isn't a mod.

Gt rekt m8
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007jamesbond007007 is not online. 007jamesbond007007
Joined: 20 Jun 2011
Total Posts: 129
07 Nov 2014 11:59 AM
Hello HyperSystem
Thanks for the response. You should be fully aware that some people are not mods, and its recommended to check the badges. HyperSystem, please note that i am indeed just a "Technical Support Trainee". I did not claim that i was a moderator, and i am not a Moderator either. I just provide support to people that need it. If you have any complaints please email us at : info@roblox.com
I am just here to help, and there is no need to be rude.

Sorry for the inconvenience,
007jamesbond007007
[Technical Support Trainee]
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HyperSystem is not online. HyperSystem
Joined: 23 Dec 2012
Total Posts: 515
07 Nov 2014 12:14 PM
You don't work at ROBLOX, if you did, you would have a administrator badge...
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Ventador is not online. Ventador
Joined: 16 Aug 2010
Total Posts: 118
07 Nov 2014 12:15 PM
Reported for an impersonation of an administrator.
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defg12345 is not online. defg12345
Joined: 08 Aug 2010
Total Posts: 65
07 Nov 2014 12:48 PM
Thank you for informing me that he might not be a moderator, (I don't know who to believe)
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CIassicGameRestorer is not online. CIassicGameRestorer
Joined: 08 Jul 2011
Total Posts: 3070
07 Nov 2014 01:24 PM
@ 007jamesbond007007: What's the point of pretending to be a mod? You'll just get ban.
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HyperSystem is not online. HyperSystem
Joined: 23 Dec 2012
Total Posts: 515
07 Nov 2014 03:22 PM
He's trying to think hes the boss of all ROBLOXia, when he is just another person who trolls.
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mark298 is not online. mark298
Joined: 24 Oct 2008
Total Posts: 1264
07 Nov 2014 03:27 PM
I didn't see anywhere him stating that he was the boss of ROBLOX. I also didn't see him troll in anyway either. He did nothing to annoy or aggravate anybody. Just provided a little helpful information to those looking to solve an issue they're having.
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007jamesbond007007 is not online. 007jamesbond007007
Joined: 20 Jun 2011
Total Posts: 129
07 Nov 2014 03:44 PM
Hello.
As I have stated before, i am not a roblox moderator. Yes indeed i do not have the roblox moderator badge. A moderator, and a "Technical Support trainee" are two completely different things. I'm just here to help, and learn more about scripting, and trouble shooting. I have asked roblox for permission, and infact they have given me an apprenticeship ( A sponsor kind of thing). I am not being paid and this is purely for educational services. I am providing help and advise, and all i am getting back is ignorance. If you did not need my advice, you should of stated before. I will take into consideration before posting on another thread that some people have posted. [Not mentioning names]. Please read carefully. Also again, if you have any complaints contact ; Info@roblox.com .
Sorry for the inconvenience,
007jamesbond007007
[Technical Support Trainee]
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CIassicGameRestorer is not online. CIassicGameRestorer
Joined: 08 Jul 2011
Total Posts: 3070
07 Nov 2014 06:05 PM
You surely made it seem like you were apart of the team as you said "we" a lot.
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weegeeizcool is not online. weegeeizcool
Joined: 23 Aug 2012
Total Posts: 350
07 Nov 2014 06:19 PM
There are no trainees. Just mods.
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MechaGodziIIa is not online. MechaGodziIIa
Joined: 25 Apr 2009
Total Posts: 26938
07 Nov 2014 06:22 PM
lmao he's impersonating a mod
anyways this seems to be occurring due to the audio being muted ingame by default, as well as a very annoying glitch in studio (the testing mode crashes after a few minutes)
it will indeed be fixed soon, hopefully at least
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BlueShadic90 is not online. BlueShadic90
Joined: 25 Jan 2012
Total Posts: 1558
07 Nov 2014 06:30 PM
Get your facts before you become a mod they train you if you can be one soon he will be a Technical Support Administrator.
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Weggieninja is not online. Weggieninja
Joined: 25 Jul 2011
Total Posts: 15231
07 Nov 2014 06:36 PM
@007 You aren't a moderator, nor are you a good impersonation of a moderator. First of all, you are not part of the ROBLOX team, so don't use words like "we". Second of all, there is no such thing as a "Technical Support Trainee."
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ErnieTheGreatest is not online. ErnieTheGreatest
Joined: 20 Nov 2010
Total Posts: 2336
07 Nov 2014 07:34 PM
lol you guys are so dumb
he never said he was a mod
he just types very nicely.
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7Gears is not online. 7Gears
Joined: 20 Oct 2012
Total Posts: 11
07 Nov 2014 07:43 PM
I don't really care about this, "you're not a mod" thing.
I just need to know about this audio fix.
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MechaGodziIIa is not online. MechaGodziIIa
Joined: 25 Apr 2009
Total Posts: 26938
07 Nov 2014 07:46 PM
"If you have any complaints please email us at : info@roblox.com"

you guys literally think he's not trying to be a mod?
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ErnieTheGreatest is not online. ErnieTheGreatest
Joined: 20 Nov 2010
Total Posts: 2336
07 Nov 2014 08:17 PM
He meant "us" as in the trainee team.
And anyways, you should email ROBLOX anyways.
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CIassicGameRestorer is not online. CIassicGameRestorer
Joined: 08 Jul 2011
Total Posts: 3070
07 Nov 2014 09:14 PM
If he was legit, there'd be something to verifiy he's legit.
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unscanned is not online. unscanned
Joined: 23 Jun 2014
Total Posts: 170
08 Nov 2014 12:07 AM
Some people do have audio glitches. 95% of the people who have audio glitches are people who do not know how to adjust them. When ingame, press the ESC key on your keyboard + Go to Game Setting + Adjust the Game volume. If it doesn't work them go to your taskbar and click the sound volume and adjust. If it doesn't work either then go to your settings and adjust it. I can't walk you through the settings because we can adjust the settings and you might have when Im taking you to the end of the path.
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defg12345 is not online. defg12345
Joined: 08 Aug 2010
Total Posts: 65
08 Nov 2014 05:40 AM
Thanks, I now know how to fix this glitch

1. Click file at the top left of your screen
2. Click settings
3.Go into game options
4.Tick the box that says "Software Sound"
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