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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: GUYS SERIOUSLY PLZ HELP ROBLOX TOOK MY MONEY

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19andrewkim is not online. 19andrewkim
Joined: 18 Jan 2014
Total Posts: 33
13 Oct 2014 03:45 PM
I posted this type of same post last time,but i got many stupid answers, so im posting it again. it was pretty long time ago, but still i didnt get my money back or robux. okay so this is wut happened. last week i used my rixty account to buy some robux. i spent $9.95 to buy 800 robux, and after i clicked complete puchase, it was loading for while, and it showed up said " error occured to payment." So then i got no robux but the problem is I GOT NO ROBUX NEITHER! i did contract info@roblox but they only gave me some stupid answers. by now, i didnt get ANY robux. plz help!
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SlaterTehSlayer is not online. SlaterTehSlayer
Joined: 23 Dec 2012
Total Posts: 414
13 Oct 2014 03:47 PM
Did they still take your money? If you e-mail them, tell them to DOUBLE your ammount of robux you wanted for half the price. That's a fair deal isn't it?
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19andrewkim is not online. 19andrewkim
Joined: 18 Jan 2014
Total Posts: 33
13 Oct 2014 05:04 PM
Well they rely as computer, so they dont accept thqat types of deals :/
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Dyl5602 is not online. Dyl5602
Joined: 05 Mar 2014
Total Posts: 4385
13 Oct 2014 05:10 PM
if your money was taken call them up or message them

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19andrewkim is not online. 19andrewkim
Joined: 18 Jan 2014
Total Posts: 33
14 Oct 2014 12:12 AM
OMFG I ALREADY TOLD U GUYS I DID CONTRACT ROBLOX COOPERATION AND I EMALED THEM BUT THEY GAME ME BAD ANSWERS!!!
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weax is not online. weax
Joined: 13 Oct 2009
Total Posts: 127
14 Oct 2014 06:09 AM
By "BAD ANSWERS" do you mean automated replies? If so I'd advise you check your inbox. Also, if you're going to post a formal complaint about something like this, make sure you have correct grammar and punctuation, so that they know you're actually serious about this. I'd advise that you ring ROBLOX on the phone, as this is the easiest way to file a complaint without having to go through the process of waiting for a reply via email back.
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ExlusiveHSPI is not online. ExlusiveHSPI
Joined: 10 Feb 2013
Total Posts: 1311
14 Oct 2014 09:54 AM
You failed to buy it, but did your credit/debit card got charged yet? Check your online purchases using your credit/debit card by going to the bank, where you get that credit/debit card. Tell the banker in that bank to check, or use an ATM that is made for that bank.
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Squidcod is not online. Squidcod
Forum Moderator
Joined: 18 Apr 2013
Total Posts: 1524
14 Oct 2014 12:01 PM
Did you reply saying their answers didnt help?
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Interceptus is not online. Interceptus
Joined: 30 Oct 2013
Total Posts: 1180
14 Oct 2014 02:10 PM
@Squid, I did that to at my problems, but replying really doesnt help.
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Ksliron is not online. Ksliron
Joined: 20 Jan 2014
Total Posts: 1034
14 Oct 2014 02:18 PM
Thats because you are a noob.
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SlaterTehSlayer is not online. SlaterTehSlayer
Joined: 23 Dec 2012
Total Posts: 414
14 Oct 2014 02:19 PM
Hey he is not 'new' above. You don't even know what that means.
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Squidcod is not online. Squidcod
Forum Moderator
Joined: 18 Apr 2013
Total Posts: 1524
14 Oct 2014 02:26 PM
Replying doesnt help because you didnt try it?
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thekoolguy1010 is not online. thekoolguy1010
Joined: 10 Sep 2011
Total Posts: 2623
14 Oct 2014 03:33 PM
If "a long time ago" was after a period of 45 days, you will never get your money back or ROBUX. The terms and conditions also state that "All sales are final, no refunds will be given including ROBUX, Builders Club or ROBLOX cards."

So most likely, you won't get your money back or your robux.
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19andrewkim is not online. 19andrewkim
Joined: 18 Jan 2014
Total Posts: 33
14 Oct 2014 11:20 PM
yes
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