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Re: ROBLOX's customer support is great!

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VerySimplistic is not online. VerySimplistic
Joined: 08 Sep 2014
Total Posts: 401
13 Sep 2014 12:11 PM
Coming from other online services, ROBLOX's customer service is wonderful. I got 3 replies in less then 24 hours and they are being in depth of what to do.

(before you say it's a bot, a bot would not make accidental typos)

Comparing to other customer support systems, this is the best I have ever seen. Thanks.
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masterBlock is not online. masterBlock
Joined: 19 Feb 2008
Total Posts: 26991
13 Sep 2014 12:14 PM
Good to hear. Thanks for the positive feedback.
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Ysko is not online. Ysko
Joined: 29 Jun 2013
Total Posts: 7837
13 Sep 2014 12:15 PM
I have to spam the message until I get past automated responses and I get someone human to answer my real question instead of giving me something related but not to do with what I asked.
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NoobsAreTheWorld is not online. NoobsAreTheWorld
Joined: 04 Nov 2013
Total Posts: 2044
13 Sep 2014 12:16 PM
LOL. Apple has the best service. They treat you so nice and they actually help you. Sometimes they solve the problem for you if its critical. Here most of the people on the forums treat you like crap. So how about you think about it for a minute..

Don't judge cause i am a 2013er! Look in my blurp for my 2nd account! 1st one was made on 2010-2012
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VerySimplistic is not online. VerySimplistic
Joined: 08 Sep 2014
Total Posts: 401
13 Sep 2014 12:16 PM
@Ysko
The first automatic response is just telling you that it was sent and shows some common fixes. Then you're put in a waiting list for a person to reply.
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Ysko is not online. Ysko
Joined: 29 Jun 2013
Total Posts: 7837
13 Sep 2014 12:25 PM
@VerySimplistic I fully understand how the customer support system works. They have preset messages so they're not there writing messages for hours. Normally they will send you a pre-written message (which is usually nothing to do with what you asked for), unless it's something very specific (such as a rare question or billing issues).
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twister1976 is not online. twister1976
Joined: 17 Sep 2010
Total Posts: 2250
13 Sep 2014 12:29 PM
They havent replied to me in over a month...

wh0 nedz grrmr anywy?
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thomje112 is not online. thomje112
Joined: 16 Sep 2011
Total Posts: 4198
13 Sep 2014 12:37 PM
HAH!

The only good thing they are good for is billing. Was helped quite quickly for my billing issue, however any other issues I have had in the past were either ignored or they helped me with something I never needed help with in the first place.
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NoobsAreTheWorld is not online. NoobsAreTheWorld
Joined: 04 Nov 2013
Total Posts: 2044
13 Sep 2014 12:40 PM
The only good thing they are good for is billing...[2]

Don't judge cause i am a 2013er! Look in my blurp for my 2nd account! 1st one was made on 2010-2012
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VerySimplistic is not online. VerySimplistic
Joined: 08 Sep 2014
Total Posts: 401
13 Sep 2014 01:40 PM
They just redirected me to another department, gah. Lol
They still tried to help.
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