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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Roblox keeps asking me to download the client.

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Saivk is not online. Saivk
Joined: 22 Aug 2014
Total Posts: 43
01 Sep 2014 05:28 PM
I have tried deleting my cookies, browsing history etc, DNS Flush, Switching Browsers, I even done a safe mode boot just to see if that would work, but it led to no avail. Telling me to enable the plugin does not help, as the problem is that the plugin does not get installed. All my UAC settings are set to the lowest, and I disabled my AV and Spyware protection software as well. Does anybody know any other suggestions?
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LiuYandong is not online. LiuYandong
Joined: 06 Jul 2011
Total Posts: 588
01 Sep 2014 06:17 PM
this happened to me a year or two ago. try downloading it from another browser ie chrome firefox etc and deleting all the roblox installers
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Saivk is not online. Saivk
Joined: 22 Aug 2014
Total Posts: 43
02 Sep 2014 07:40 AM
Already tried that. Looks like I'll need a blue post.
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Saivk is not online. Saivk
Joined: 22 Aug 2014
Total Posts: 43
02 Sep 2014 07:41 AM
By blue post I mean a post from a moderator/technical support person, I'm too used to the WoW forums.
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Saivk is not online. Saivk
Joined: 22 Aug 2014
Total Posts: 43
02 Sep 2014 11:41 AM
Bump.
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spychicken is not online. spychicken
Joined: 02 Jul 2010
Total Posts: 546
02 Sep 2014 02:49 PM
I guess the first thing to do is to check your Browser, or to change browser entirely and test it on that, if that doesn't work perhaps ROBLOX is struggling to realize that your account/Computer has already downloaded the Client. Does your game still run once it "Downloads" the client?
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Saivk is not online. Saivk
Joined: 22 Aug 2014
Total Posts: 43
02 Sep 2014 02:53 PM
>I guess the first thing to do is to check your Browser, or to change browser entirely and test it on that, if that doesn't work perhaps ROBLOX is struggling to realize that your account/Computer has already downloaded the Client. Does your game still run once it "Downloads" the client?

Nah, it doesn't. And I thought that exactly too, but it was until I went to my chrome://plugins page, and I saw that the plugin was just not installing at all.

Unlike most people, where the plugin get's installed, but it does not get enabled.

I know it's not a problem with my actual PC itself though, cause it can run it fine from ROBLOX Studio.
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spychicken is not online. spychicken
Joined: 02 Jul 2010
Total Posts: 546
02 Sep 2014 02:57 PM
Weird, because whenever it says it requires to download a client, it downloads it then puts me into the game immediately, I have no idea what's causing this, I would predict the new Website layout has made some things go a bit silly or something along those lines, I would recommend Emailing to ROBLOX as most of the forum having the same problem can't resolve it.
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Saivk is not online. Saivk
Joined: 22 Aug 2014
Total Posts: 43
02 Sep 2014 02:58 PM
Another possibly has struck me. Could it be that I upgraded to the new 64 bit version of Google Chrome, where before I was using the 32 bit version?
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spychicken is not online. spychicken
Joined: 02 Jul 2010
Total Posts: 546
02 Sep 2014 02:59 PM
Yes, that may be a possibility, since the 64 bit Google chrome's in beta currently, and I don't think ROBLOX is compatible to 64 bit Browsers, reverting to 32 bit Google chrome may stop your problem.
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Saivk is not online. Saivk
Joined: 22 Aug 2014
Total Posts: 43
02 Sep 2014 03:01 PM
I'm going to revert back to the 32 bit version of chrome, and then see if that fixes my problem.

If not, I'll send ROBLOX an email tomorrow, and if I can manage to trouble shoot my problem, then I'll post a solution here, as a reference to anyone else with the issue.
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spychicken is not online. spychicken
Joined: 02 Jul 2010
Total Posts: 546
02 Sep 2014 03:02 PM
Sounds like a plan.
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Saivk is not online. Saivk
Joined: 22 Aug 2014
Total Posts: 43
02 Sep 2014 03:12 PM
It works flawlessly, I checked my chrome://plugins tab when I reverted back to 32 bit, and it was installed, with the always allow checkbox ticked, and I can join any game fine without it downloading now.
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spychicken is not online. spychicken
Joined: 02 Jul 2010
Total Posts: 546
02 Sep 2014 03:21 PM
Great to hear.
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