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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: My brother can't log in.

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shanka888 is not online. shanka888
Joined: 12 Jan 2014
Total Posts: 10
20 Aug 2014 07:55 PM
This is why i'm commenting for him. He can't log in, at all! He can't even log in to the website! Somebody please help us.
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Theo2k3 is not online. Theo2k3
Joined: 04 Jan 2014
Total Posts: 133
21 Aug 2014 06:36 AM
Has he used the right information to log in ?
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iara56 is not online. iara56
Joined: 23 Nov 2012
Total Posts: 1032
21 Aug 2014 08:29 AM
Try shutting down the computer and restarting it.

If that doesn't work then re-install roblox.
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makeshiftwolf5566 is not online. makeshiftwolf5566
Joined: 16 Oct 2011
Total Posts: 47
21 Aug 2014 09:28 AM
it has done that to me use a different internet browser
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makeshiftwolf5566 is not online. makeshiftwolf5566
Joined: 16 Oct 2011
Total Posts: 47
21 Aug 2014 09:29 AM
and the re install wont work the websight is not something you install
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shanka888 is not online. shanka888
Joined: 12 Jan 2014
Total Posts: 10
23 Aug 2014 07:49 PM
I use chrome, and i'm not switching- that's the best. Plus, he entered the right information. We'll try re-installing. If that doesn't work, I don't know what to do.
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Mummymummymummy is not online. Mummymummymummy
Joined: 31 Dec 2011
Total Posts: 1445
23 Aug 2014 08:09 PM
HACKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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stupy is not online. stupy
Joined: 17 Jan 2009
Total Posts: 6230
23 Aug 2014 08:15 PM
Use a different browser?

Reset your pc?

Ip banned?
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shanka888 is not online. shanka888
Joined: 12 Jan 2014
Total Posts: 10
23 Aug 2014 08:32 PM
ONE: HE IS NOT BANNED! TWO: MY BROWSER IS THE BEST I CAN FIND! CAPS!
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shanka888 is not online. shanka888
Joined: 12 Jan 2014
Total Posts: 10
24 Aug 2014 03:37 PM
None of them worked. NONE of them!
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Bradderz369 is not online. Bradderz369
Joined: 27 Jul 2009
Total Posts: 343
24 Aug 2014 03:45 PM
Some people can be a real fool sometimes but was the caps lock on?

Has he changed his details recently?

How long has he been playing Roblox? If he is new, he could of forgotten his details.

So if you tried restarting your computer and using a different browser ... Maybe you could try resetting your router, that may not do anything but it is worth a try.
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Xollium is not online. Xollium
Joined: 24 Apr 2011
Total Posts: 395
24 Aug 2014 03:52 PM
Try going to the roblox homepage then under the login there should say forgot your pw0rd and then there should be another log in in the reset pw0rd screen m8
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DataRaven is not online. DataRaven
Joined: 15 Apr 2012
Total Posts: 3548
24 Aug 2014 03:56 PM
Re-installing ROBLOX will do nothing. When you install ROBLOX, you're installing the game so you can actually play it. So when you're uninstalling ROBLOX you're uninstalling the option to play games. The website has nothing to do with the installation of ROBLOX, you can still roam the website.

Hello shanka888,

What does it say after your brother attempts to log into his account?

1. If it says it is the wrong information, try changing the p@ssw0rd to his account though your parents email address or the one he connected to his account.

2. If it says nothing, try using a different internet browser. If it is still doing the same thing, restart your computer.

3. Try creating a different user account on his/your computer. Then try logging in on that one, if it still does the same then I don't know.

4. Try making a new a ROBLOX account! You can always start over on ROBLOX on a fresh account. Get back with your old friends or make new ones.

Thanks,
Data



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shanka888 is not online. shanka888
Joined: 12 Jan 2014
Total Posts: 10
25 Aug 2014 07:12 PM
Hoo, okay, for one: He has TBC and all the ROBUX he purchased with it! Two: Dang, why didn't we set up an E-Mail... Three: It won't work on my computer. Four: I know his stuff, we used to share his account until he took it. Five: What browser is better than Google Chrome? Six: Oh boy. Nobody would've hacked in an email in the first place. Whoever they were they would clearly hack their own account.
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Blizzardous is not online. Blizzardous
Joined: 09 May 2009
Total Posts: 8665
25 Aug 2014 07:15 PM
It's not about the browser being better, it's about seeing if the browser is the cause.

-lord of the frozen north-
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ILIMTEDU1 is not online. ILIMTEDU1
Joined: 04 Jul 2013
Total Posts: 8827
25 Aug 2014 07:31 PM
Does it let him on the site to log in? If so it can be someone Changed his Key, I know there was a time where I could not go on roblox since my browser was outdated.

It can mabye be he forgot his Key?
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ILIMTEDU1 is not online. ILIMTEDU1
Joined: 04 Jul 2013
Total Posts: 8827
25 Aug 2014 07:35 PM
Re-installing ROBLOX will do nothing. When you install ROBLOX, you're installing the game so you can actually play it. So when you're uninstalling ROBLOX you're uninstalling the option to play games. The website has nothing to do with the installation of ROBLOX, you can still roam the website.

Hello shanka888, There can be more then one cause to this


1. He could of forgotten his key.


2. Does he have a email on the account?


3. Did he buy anything on the account with a roblox card/Credit card if so you can contact roblox and they can beable to track down the account actions and see from there if they can reset your key.


4.If none of these work I have nothing else to say, But contact roblox on phone and see if they can help you, Or by email.
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shanka888 is not online. shanka888
Joined: 12 Jan 2014
Total Posts: 10
07 Sep 2014 02:15 PM
His browser is updated, the version I have. Now, this is more confusing than helpful.
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HexagonX is not online. HexagonX
Joined: 06 Nov 2010
Total Posts: 198
07 Sep 2014 02:21 PM
Try a pa5s restore.
If he's a new player,it shouldnt be a big deal,as he can make another.

inb4you
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ROBLOXINANUTSHELL is not online. ROBLOXINANUTSHELL
Joined: 25 Dec 2012
Total Posts: 1445
07 Sep 2014 03:01 PM
lol firefox
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shanka888 is not online. shanka888
Joined: 12 Jan 2014
Total Posts: 10
10 Sep 2014 06:32 PM
Okay, he just can't log in. At all.
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Oskee is not online. Oskee
Joined: 24 Jul 2014
Total Posts: 297
10 Sep 2014 06:36 PM
Use firefox or IE. I'm not saying you have to switch, just saying to see if you can still login. It could be registry errors.

p.s. in my opinion firefox is better than chrome in many ways >~>
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shanka888 is not online. shanka888
Joined: 12 Jan 2014
Total Posts: 10
30 Sep 2014 07:42 PM
*Three times facedesk* It doesn't work on my computer either. >_.^_< Frustrated ogre.
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ImmortalNightmares is not online. ImmortalNightmares
Joined: 08 Feb 2013
Total Posts: 956
30 Sep 2014 07:49 PM
lol he got hit in the head with a coconut and forgot his pass
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Tenako is not online. Tenako
Joined: 08 Nov 2013
Total Posts: 25046
30 Sep 2014 08:22 PM
Did he give his information away? If he did, there is no e mail on the account right? Say bye bye pls

"Feel the Transparency, Taste the Transparency."
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