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Re: 3D Thumbnails Help Thread

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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
15 Jul 2014 11:00 PM
Hello Robloxians,

We just released a 3D thumbnails feature on the website. If you visit the page of a hat, gear, package, or character, you will see a small "Enable 3D" button that you can click to load up a 3D spinning view of the item.

Feel free to give your feedback about the feature in this thread, or post if you are having issues loading 3D thumbnails.

Index:
1. Black Texture Bug
2. 3d thumbnail never loads
3. Enabling 3D Thumbs in Safari
4. Compatibility (supported & unsupported browsers)

1. Black Texture Bug
If you load a 3D thumbnail and see a black texture, or the thumbnail fails to load, this is an issue we are aware of and will fix soon.

2. If a 3d thumbnail won't load for you, open up the developer tools in your browser (f12) and post here telling me if the console tab is filled with messages about using cross origin images. If it is, this is the same bug that is causing black textures, and will be fixed as soon as possible.


3. Enabling 3D Thumbs in Safari
Although most iOS devices won't support WebGL until iOS 8 is released, you can turn on WebGL manually for Safari on some Mac computers by following these instructions:

a. In Safari, open the Safari menu and select Preferences.
b. Then, click the Advanced tab in the Preferences window.
c. Now, at the bottom of the window, check the Show Develop menu in menu bar checkbox.
d. Open the Develop menu in the menu bar and select Enable WebGL.

4. Compatibility
3D thumbnails require WebGL to work. Most modern browsers have WebGL, but many older versions do not. If you get the message that your browser is unsupported, make sure that you upgrade to the latest version.

Supported Browsers:
Chrome
Firefox
Opera
Internet Explorer (version 11+)

Unsupported Browsers:
Safari for iPad (until iOS 8 comes out)
Chrome for iPad (until iOS 8 comes out)
Safari for Windows
ROBLOX Studio's WebKit Browser



~1 week sticky~
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GotMilkshake is not online. GotMilkshake
Joined: 14 Mar 2014
Total Posts: 4602
15 Jul 2014 11:01 PM
Thanks!
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xRBTHx is not online. xRBTHx
Joined: 24 Jan 2013
Total Posts: 13865
15 Jul 2014 11:05 PM
add shirts and pants please.
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wall142 is not online. wall142
Joined: 15 Jul 2009
Total Posts: 359
15 Jul 2014 11:06 PM
Ghostwalker has blue static.
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BetterHi1 is not online. BetterHi1
Joined: 16 Feb 2012
Total Posts: 221
15 Jul 2014 11:08 PM
Nice update Mereley! *clap* *clap* *clap* *clap* *clap*

@up
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FlurryFunk is not online. FlurryFunk
Joined: 12 Jun 2010
Total Posts: 2084
15 Jul 2014 11:09 PM
I have a MacBook with a fully updated Chrome browser. Yet, I still get the error message that either my browser or my OS is out of date. Any suggestions?
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Neonhackerz4 is not online. Neonhackerz4
Joined: 16 Mar 2013
Total Posts: 1576
15 Jul 2014 11:11 PM
Thanks Merely!
@ahead
Is your Mac an late 2011?


im under ur bed
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Wuffre is not online. Wuffre
Joined: 02 Jul 2014
Total Posts: 54
15 Jul 2014 11:13 PM
The 3D Thumbnail does not load correctly for me and I'm on Firefox for Windows..

It loads but when you try to look at someones outfits, the outfit is shined with white on the person.
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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
15 Jul 2014 11:22 PM
Wuffe: If you press F12 and go to console, are there any errors about loading cross origin images?
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Wuffre is not online. Wuffre
Joined: 02 Jul 2014
Total Posts: 54
15 Jul 2014 11:29 PM
Use of getUserData() or setUserData() is deprecated. Use WeakMap or element.dataset instead. requestNotifier.js:63
"instantiating .GenericConfirmation" 09d439f4b572782e6e50891144f93495.js.gzip:5
Use of getUserData() or setUserData() is deprecated. Use WeakMap or element.dataset instead. requestNotifier.js:63
Use of getUserData() or setUserData() is deprecated. Use WeakMap or element.dataset instead. requestNotifier.js:63
Use of getPreventDefault() is deprecated. Use defaultPrevented instead.

Is what comes up.
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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
15 Jul 2014 11:30 PM
Can you give me the links of some user's pages that this happens on?
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Wuffre is not online. Wuffre
Joined: 02 Jul 2014
Total Posts: 54
15 Jul 2014 11:32 PM
http://web.roblox.com/User.aspx?ID=452305
http://web.roblox.com/User.aspx?ID=2364169

Are some examples for me ^

It basically happens to every profile I see, including mine. If you need screenshots I will be more than happy to tweet you some.
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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
15 Jul 2014 11:36 PM
Yeah that would be helpful.
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Wuffre is not online. Wuffre
Joined: 02 Jul 2014
Total Posts: 54
15 Jul 2014 11:37 PM
Alright, sending right now. I am @ItsJakeJ
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DevouredPain is not online. DevouredPain
Joined: 23 Oct 2013
Total Posts: 3563
15 Jul 2014 11:43 PM
My browser doesn't support it.

WHOO 10/10 I LOVE IT!
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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
15 Jul 2014 11:44 PM
Can you go to Help -> About Firefox and tell me your version number?
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Wuffre is not online. Wuffre
Joined: 02 Jul 2014
Total Posts: 54
15 Jul 2014 11:47 PM
Version Number: 30.0
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IncorporatedData is not online. IncorporatedData
Joined: 24 Jun 2014
Total Posts: 59
15 Jul 2014 11:50 PM
Very nice Merely. 10/10 works like a charm on chrome.
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DevouredPain is not online. DevouredPain
Joined: 23 Oct 2013
Total Posts: 3563
16 Jul 2014 12:01 AM
It works on my chrome but not on my safari.
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chrs2021 is not online. chrs2021
Joined: 24 Apr 2013
Total Posts: 854
16 Jul 2014 12:05 AM
I love it
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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
16 Jul 2014 12:16 AM
Wuffre: My hunch is that it's a hardware issue. I found another user who is having the issue, but he uses Chrome.
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UndefinedVariable is not online. UndefinedVariable
Joined: 15 Mar 2013
Total Posts: 4632
16 Jul 2014 01:06 AM
I'm one of the great people to have the black texture issue.

Yay.
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Wuffre is not online. Wuffre
Joined: 02 Jul 2014
Total Posts: 54
16 Jul 2014 01:08 AM
That sucks @Merely..
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ItsSDHusker is not online. ItsSDHusker
Joined: 16 Jan 2014
Total Posts: 3780
16 Jul 2014 01:14 AM
why is your butt big
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BloxianBoy1234 is not online. BloxianBoy1234
Joined: 27 Oct 2013
Total Posts: 1006
16 Jul 2014 04:15 AM
Congratulations Merely, I was suggesting for this idea last year in the Suggestions & Ides forum, but nobody wasn't listening to my thread but Merely came up with his OWN idea is about their 3D Rotation feature. But it came alive!

One problem: It doesn't load up 3D Rotation on my Character (I think it's something to do with memory), but it works on hats and gear which I am pleased with!

Well Done Merely!
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