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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Update Issues: Problem Resolution (Please Read)

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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 03:38 PM
Okay here's what I did to resolve the update problem:

Step One: Restart you machine, this will end any ROBLOX processes you have open.

Step Two: Uninstall "ROBLOX" from your pograms (with Windows 8 go Control Panel - Programs - Uninstall Program - Roblox"

Step Three: Clear your trash bin of any ROBLOX files/applications

Step Four: Re-download the launcher installer (RobloxPlayerLauncher.exe)

Step Five: Run the installer

That's what worked for me, make sure you only have ONE launcher installer, multiple instances of it seems to cause issues and remember to clear your trash bin of all ROBLOX files/applications (such as multiple copies of the installer!)

Hope this helps some of you!

(Special thanks to Zetiux who helped me trouble shoot)
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RaheemSterlingXI is not online. RaheemSterlingXI
Joined: 15 Jun 2014
Total Posts: 60
19 Jun 2014 03:54 PM
Doesn't work, completely dis-agree, ROBLOX told me how to do this.
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 03:55 PM
Hue
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oldsteve223 is not online. oldsteve223
Joined: 07 May 2012
Total Posts: 7658
19 Jun 2014 03:56 PM
Thank you. This worked for me. >:D


~Go step on a Lego brick.~
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 04:14 PM
bump bump
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Zetiux is not online. Zetiux
Joined: 07 Nov 2012
Total Posts: 7111
19 Jun 2014 04:28 PM
No prob guise. And sorry for those who don't work, ill try to make a fix
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Eternalfireeater is not online. Eternalfireeater
Joined: 01 May 2011
Total Posts: 10027
19 Jun 2014 05:30 PM
For me, one of the main problems is that Roblox will not uninstall at all. I clicked the uninstall button and I can see it "being" uninstalled in the background processes on task manager, however it doesn't actually uninstall. It just sits there as a background process.
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 05:32 PM
That's what happened with me Eternal.

Delete EVERY copy of any ROBLOX file you may have (I even deleted the Video folder to be safe) and EMPTY your trash bin.

If that doesn't work than I dunno.

Make sure you only have on instance of the installer.
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BaconSkillz is not online. BaconSkillz
Joined: 06 Sep 2013
Total Posts: 96
19 Jun 2014 05:49 PM
Thank You!
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BaconSkillz is not online. BaconSkillz
Joined: 06 Sep 2013
Total Posts: 96
19 Jun 2014 05:50 PM
It worked! :D
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 05:51 PM
No problem!
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PositiveVibez is not online. PositiveVibez
Joined: 25 Nov 2013
Total Posts: 624
19 Jun 2014 06:51 PM
Okay Can You tell me certainly all what to do I c
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PositiveVibez is not online. PositiveVibez
Joined: 25 Nov 2013
Total Posts: 624
19 Jun 2014 06:51 PM
Exactly what you did to get rid of all the roblox players and roblox things every single detail I really want to play
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Zetiux is not online. Zetiux
Joined: 07 Nov 2012
Total Posts: 7111
19 Jun 2014 06:58 PM
Just highlight them all, then Click Del. Or you can right click then Delete
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
20 Jun 2014 10:53 AM
Bump
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Kivex is not online. Kivex
Joined: 18 Sep 2009
Total Posts: 15996
20 Jun 2014 10:54 AM
So I posted this in my thread:
'I've just uninstalled ROBLOX and Firefox and then:

- Registry Cleaner
- Registry Defrag
- Harddrive Defrag
- Malware Scan
- Virus Scan
- Full Deletion of AppData and Temporary Files
- Disk Cleaner
- Driver Booster
- Driver Updater
- Disk Doctor
- Win Fix (fixes any operating system problems)

To name a few. Then I restarted and I managed to reinstall Chrome but ROBLOX Player. Well 'could not load Roblox Launcher Plugin'.'

Then after that I uninstalled every browser minus Internet Explorer and then manually eradicated ROBLOX from the registry and all its files. It still does not work.

So, do you still think your solution works for everyone?
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Zetiux is not online. Zetiux
Joined: 07 Nov 2012
Total Posts: 7111
20 Jun 2014 11:07 AM
Your issue is with chrome, when you first visit www.roblox.com with chrome, you get a popup on the top middle saying " ROBLOX needs to run a plugin " "Allow once" allow always" You have to hit the always tab. The defraging and deleted all your appdata was unnecessary and can potentitaly cause issues for your ROBLOX
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Kivex is not online. Kivex
Joined: 18 Sep 2009
Total Posts: 15996
20 Jun 2014 11:22 AM
@Zet I'm not an idiot, that's the first thing I did.
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Zetiux is not online. Zetiux
Joined: 07 Nov 2012
Total Posts: 7111
20 Jun 2014 11:23 AM
I never said you were an idiot. Try using Firefox.
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Exzeption is not online. Exzeption
Joined: 01 Nov 2011
Total Posts: 1312
20 Jun 2014 11:25 AM
That doesn't come up for me, the "Always allow" button, it just tells me that roblox can't run the plugin, and it's making me really frustrated.
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Kivex is not online. Kivex
Joined: 18 Sep 2009
Total Posts: 15996
20 Jun 2014 11:41 AM
@Zet I've tried every browser ROBLOX supports.
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
02 Jul 2014 07:01 PM
bump bump
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catman450 is not online. catman450
Joined: 07 Apr 2013
Total Posts: 528
02 Jul 2014 07:57 PM
What is this trash bin you speak of?
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
02 Jul 2014 08:08 PM
It could have a name such as recycling bin, trash bin, etc. on your desktop.
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BL4CKST33L is not online. BL4CKST33L
Joined: 07 Apr 2012
Total Posts: 5888
21 Jul 2014 11:04 PM
I did everything properly, nothing worked. Wow.
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