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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Update Problems

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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 12:39 PM
Howdy,

I'm currently experiencing problems with updating my ROBLOX client and it's stumped me so here's a list of what I've done so far:

- Shutdown my machine (x2)

- Uninstalled by ROBLOX client

- Attempted a clean install (the installer won't launch correctly; it does open two or more instances of RobloxPlayerLauncher.exe, none of which am I able to end via task manager)

Any help would be very much appreciated!
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 12:42 PM
Edit:

I'm running a Windows 8.0 Machine and using Google Chrome.
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 01:03 PM
I've deleted all former installer instances and then downloaded another, the installer downloads but does not open (it only shows up as the RobloxPlayerLauncher.exe [x2]).
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SlightlyImpressive is not online. SlightlyImpressive
Joined: 15 Feb 2014
Total Posts: 865
19 Jun 2014 01:04 PM
I have the same exact problem, the never ending "Roblox is updating..." screen. I'm using Internet Explorer however.

I tried uninstalling, restarting PC, and nothing seems to fix this. I'm running out of ideas.
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swim4ymca is not online. swim4ymca
Joined: 05 Dec 2009
Total Posts: 4191
19 Jun 2014 01:11 PM
I've emailed ROBLOX (this is TacticalThinking) to see if they could help out.

On a side note I was going to reply on TT but I can no longer access the forums with that account (no idea why).
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 01:29 PM
Come on I know at least one of you mods are around (http://www.roblox.com/Forum/ShowPost.aspx?PostID=137466865), I would really really appreciate some help.
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zacalethus0914 is not online. zacalethus0914
Joined: 15 Jan 2012
Total Posts: 1483
19 Jun 2014 01:40 PM
Im chatting him rn, hopefully he helps us
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Squidcod is not online. Squidcod
Forum Moderator
Joined: 18 Apr 2013
Total Posts: 1524
19 Jun 2014 01:44 PM
Mods/Admins don't have all the answers for every problem.
I work on the website team so I don't know how to solve your problem.
I'm going to forwards some of these reports to the client team, but I don't promise any answers.
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 01:45 PM
Many many thanks Squidcod.
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OzzieShrum is not online. OzzieShrum
Joined: 23 Sep 2009
Total Posts: 35
19 Jun 2014 01:48 PM
I'm running the exact setup, Windows 8.0 and Chrome.
I uninstalled Roblox, then tried to re-install it, but the download made it
2/3rds of the way and stopped.
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Arbolito is not online. Arbolito
Joined: 26 Aug 2011
Total Posts: 1403
19 Jun 2014 02:08 PM
Chrome sometimes has issues with plugins and running things through its structure. More so it seems than other browsers.

Try a different browser to see if the problem persists. It may just be an issue with your Chrome version or settings if it does.
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PositiveVibez is not online. PositiveVibez
Joined: 25 Nov 2013
Total Posts: 624
19 Jun 2014 02:13 PM
I tried every browser Mozilla, Internet Explorer, and Google chrome.
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Eternalfireeater is not online. Eternalfireeater
Joined: 01 May 2011
Total Posts: 10027
19 Jun 2014 02:17 PM
I had the same issue. It somehow fixed itself after 3 weeks or so.
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Eternalfireeater is not online. Eternalfireeater
Joined: 01 May 2011
Total Posts: 10027
19 Jun 2014 02:20 PM
Just this morning the issue started again. I am now getting the same, never-ending, "Roblox is updating".
I am considering quitting Roblox, as I am tired of these issues reoccurring.
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 02:23 PM
The problem was persistent across all browsers I've tried so far (Google Chrome, Internet Explorer, and Mozilla Firefox).

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PositiveVibez is not online. PositiveVibez
Joined: 25 Nov 2013
Total Posts: 624
19 Jun 2014 02:26 PM
This had happen before I had to stop playing roblox for a week or 2, after a while the computer just fixed the problem :/
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Eternalfireeater is not online. Eternalfireeater
Joined: 01 May 2011
Total Posts: 10027
19 Jun 2014 02:29 PM
@positive
Same. I stopped playing for 2-3 weeks and it was fixed. However, as a professional business, it is Roblox's job to fix the errors of their system. They are doing a terrible job. Their customer service is terrible, as they continue to repeat the same things over and over no matter how many times you tell them that you already tried or that it didn't work.

They need to stop using robots named Jack to tell us to reinstall Roblox.
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Zetiux is not online. Zetiux
Joined: 07 Nov 2012
Total Posts: 7111
19 Jun 2014 02:35 PM
They cannot fix when RobloxPlayerBeta is installed more then once. Heres how you can TRY to fix.
1. Open up Files.
2. Go to desktop.
3. Right click ROBLOX Player.
4. Click "View file location"
5. Look for "ROBLOXPlayerBeta" and "RobloxPlayerLauncher" if you have more then 1 it should say "RobloxPlayerBeta(2)"
If you have it delete the ones with numbers
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 02:39 PM
@Zetiux

I do not have "ROBLOXPlayerBeta" only "RobloxPlayerLauncher".
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Zetiux is not online. Zetiux
Joined: 07 Nov 2012
Total Posts: 7111
19 Jun 2014 02:40 PM
That might be your issue then.
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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 02:43 PM
From what I can tell "RobloxPlayerLauncher" is the install for the actual ROBLOX Client (which I uninstalled to try and do a clean install of the thing), it has failed to complete it's installation of the client.
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Zetiux is not online. Zetiux
Joined: 07 Nov 2012
Total Posts: 7111
19 Jun 2014 02:46 PM
Try restarting your PC, then uninstall it completely (Not just delete the icon)

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TacticalThinking is not online. TacticalThinking
Joined: 09 Dec 2012
Total Posts: 456
19 Jun 2014 02:47 PM
I have already done that multiple times.

(Control Panel -> Programs/Uninstall Program -> Roblox/whatever it calls itself)
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Zetiux is not online. Zetiux
Joined: 07 Nov 2012
Total Posts: 7111
19 Jun 2014 02:48 PM
Did you uninstall Studio aswell?
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zacalethus0914 is not online. zacalethus0914
Joined: 15 Jan 2012
Total Posts: 1483
19 Jun 2014 02:49 PM
I think I found an solution!
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