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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Where are the hats I purchased?

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iggylove09 is not online. iggylove09
Joined: 29 May 2014
Total Posts: 2
10 Jun 2014 09:08 PM
I recently bought 3 hats from the catalog. I went to change my character to put one on and found that none of the hats I had purchased were there. I tried to see if something had glitched and the purchases hadn't completed, but it said I had already bought them. Where are the hats I purchased?
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Larney is not online. Larney
Joined: 19 Oct 2011
Total Posts: 19999
10 Jun 2014 09:40 PM
I see you purchased on Koala hat for 10Tx. You also have two free hats that come with your account.
If you click on Character, and then the Hats tab, you don't see them?

Їℕ✞∃ℛℜ☮ℬѦℕḠ‽
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Three6 is not online. Three6
Joined: 05 May 2014
Total Posts: 102
10 Jun 2014 10:29 PM
If your internet disconnects at the same time you buy a hat, It wont show up in your inventory. The Happended to my other account :/
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iggylove09 is not online. iggylove09
Joined: 29 May 2014
Total Posts: 2
11 Jun 2014 09:58 AM
Not those hats. I bought different ones that will not show up in my inventory. My Internet did not disconnect. The other ones (the two free ones and the Koala) show up, but not the new ones I just bought.
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ItsDerptor is not online. ItsDerptor
Joined: 15 Sep 2007
Total Posts: 2091
11 Jun 2014 10:01 AM
Are you sure that they are official ROBLOX hats? It's possible that they could be models or decals.

YT Channel : https://www.youtube.com/user/Piematt1337
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ItsDerptor is not online. ItsDerptor
Joined: 15 Sep 2007
Total Posts: 2091
11 Jun 2014 10:02 AM
I see three models in your inventory made to look like hats. Sorry, I think you got ripped off.

YT Channel : https://www.youtube.com/user/Piematt1337
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Jophnist is not online. Jophnist
Joined: 01 Jan 2014
Total Posts: 357
11 Jun 2014 01:38 PM
I think you bought models.
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