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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Transaction Declined By Bank - Help me?

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Exilatron is not online. Exilatron
Joined: 04 Feb 2011
Total Posts: 605
08 Jun 2014 01:09 AM
So, I was able to buy some robux, about 4500 robux to be exact, I used my dads prepaid mastercard thing. I checked BEFORE the purchase. It had 114 dollars left on it. And I know the card works as my dad bought something online with it just 2 days ago. It said Transaction Declined By Bank, so I waited 10 mins and tried again, waited 10 more and tried again, this time is locked me out and told me I had too many failed credit card attempts, and to email info@roblox.com. Not only this but I checked the balance after all this just to be sure, and it said 14 DOLLARS, but it was under Total Holds/Preauths (-) which roblox did to me before, usually giving my money back in 10 minutes. So roblox took my dads money, which was 100 dang dollars and didn't even give me what I wanted. This is ridiculous. So could anyone help me, as I'd like to get the money back and to have the robux I should have had.

tl;dr

Roblox stole 100 dollars, never gave me my 50 dollar purchase. Locked me out of making anymore credit card attempts.
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Exilatron is not online. Exilatron
Joined: 04 Feb 2011
Total Posts: 605
08 Jun 2014 01:56 AM
bump rump
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Syrt is not online. Syrt
Joined: 30 Sep 2011
Total Posts: 2745
08 Jun 2014 02:07 AM
bad roblox
fix this!

The god of l2ds http://www.roblox.com/Forum/ShowPost.aspx?PostID=134741400
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Exilatron is not online. Exilatron
Joined: 04 Feb 2011
Total Posts: 605
08 Jun 2014 02:47 AM
Bump Trumpet
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Psihycho is not online. Psihycho
Joined: 03 Dec 2011
Total Posts: 4010
08 Jun 2014 04:06 AM
Roblox tactic bro:
Take the money and run!

That's why my mom doesn't trust roblox to buy me BC.
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Exilatron is not online. Exilatron
Joined: 04 Feb 2011
Total Posts: 605
08 Jun 2014 04:35 AM
Well my parents are gonna call roblox tommorow. They better not get away with a quick 100. Probably either a error or a corrupt system.

Also, BUMP.
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DataStore is not online. DataStore
Joined: 07 Feb 2012
Total Posts: 8540
08 Jun 2014 06:57 AM
@Exil,
Don't quote me on this, but I believe that some banks, when payment is declined, retain the money for a short period before crediting it back on the card. If this doesn't happen, your father should contact the bank to see what's happening.
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MistyArrow is not online. MistyArrow
Joined: 27 Sep 2011
Total Posts: 313
08 Jun 2014 07:39 AM
Tell your father what happened and call the company threaten to sue if you want your money that bad.
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hmhsbritannic12 is not online. hmhsbritannic12
Joined: 08 Nov 2011
Total Posts: 904
08 Jun 2014 08:03 AM
No don't call the bank, or your account will get deleted.
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DataStore is not online. DataStore
Joined: 07 Feb 2012
Total Posts: 8540
08 Jun 2014 08:14 AM
@Hmh,
Your account is only deleted if you buy something, from ROBLOX, you receive the good then demand your bank gives you a refund. The original poster hasn't been given anything, and at some point the funds should come back to his father's card automatically.

Even if his account was deleted, he'd be able to contest the deletion since it'd be unfair.
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MistyArrow is not online. MistyArrow
Joined: 27 Sep 2011
Total Posts: 313
08 Jun 2014 08:15 AM
Not the bank roblox... complain to them.
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B9M is not online. B9M
Joined: 11 May 2012
Total Posts: 613
08 Jun 2014 08:17 AM
Yea, so just tell your dad to call the bank and see why this was happening.
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MistyArrow is not online. MistyArrow
Joined: 27 Sep 2011
Total Posts: 313
08 Jun 2014 08:18 AM
-1 reason to call bank -
Someone else might be accessing your card.
-Reason to call roblox- You want a refund.
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Exilatron is not online. Exilatron
Joined: 04 Feb 2011
Total Posts: 605
08 Jun 2014 02:25 PM
We have to wait till tomorrow to call them since it's sunday. Also this happened 12 hours ago, and it still hasn't funded it back. This happened before with a different visa card but the visa card got it's money back automatically in 10 minutes.
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Exilatron is not online. Exilatron
Joined: 04 Feb 2011
Total Posts: 605
09 Jun 2014 04:26 PM
We called them, they said it should be refunded on the card, it's been 2 hours and still there is 100$ still missing. How long does it take?
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Exilatron is not online. Exilatron
Joined: 04 Feb 2011
Total Posts: 605
09 Jun 2014 04:53 PM
bump
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Exilatron is not online. Exilatron
Joined: 04 Feb 2011
Total Posts: 605
13 Jun 2014 12:52 AM
Dad called credit card company, and they said Roblox has legally 7 days to accept the payment or whatever then my money is given back. This is so annoying gosh.
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Ryoso is not online. Ryoso
Joined: 25 Jun 2008
Total Posts: 2120
13 Jun 2014 05:35 AM
You can probably bring a lawyer into a case like this... But, I would wait.
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DragonBeast0221676 is not online. DragonBeast0221676
Joined: 14 Mar 2014
Total Posts: 334
13 Jun 2014 08:27 AM
Same to me I tried buying 2000 robux with a perfectly new gift card and the bank declined it :l. I sent an email to Roblox. Im still waiting for an answer.

"They Don't Call Me A Beast For No Reason"
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Squidcod is not online. Squidcod
Forum Moderator
Joined: 18 Apr 2013
Total Posts: 1524
13 Jun 2014 10:27 AM
Did you email info@roblox.com?

Cause if you didn't we can't help you.
The people at info@roblox.com are the only ones that CAN help you.
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Exilatron is not online. Exilatron
Joined: 04 Feb 2011
Total Posts: 605
13 Jun 2014 03:10 PM
I emailed them days ago and they replied finally. They said call my bank or the credit card company. So I have about a week left to wait as he said it can take up to 10 buisness days.
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GroovyLine91 is not online. GroovyLine91
Joined: 05 May 2012
Total Posts: 3315
13 Jun 2014 09:56 PM
Call the bank then.
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Exilatron is not online. Exilatron
Joined: 04 Feb 2011
Total Posts: 605
14 Jun 2014 12:58 AM
My dad did. He was told to wait a max of 7 buisness days for roblox to accept or decline I forgot.
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InternalSequence is not online. InternalSequence
Joined: 01 Nov 2012
Total Posts: 744
14 Jun 2014 02:51 AM
thats why you don't steal your parent's credit cards son
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GroovyLine91 is not online. GroovyLine91
Joined: 05 May 2012
Total Posts: 3315
14 Jun 2014 03:59 PM
@Internal

No don't, you will get deleted for that. So stop trying to troll.
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