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Re: Any suggestions? [Any Moderators, please read]

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Kloiz is not online. Kloiz
Joined: 29 Jan 2010
Total Posts: 378
21 Apr 2014 04:44 PM
So my account was hacked, long story short, I emailed ROBLOX, sent them screenshots, and they took forever to reply.
Here's what they said 50 minutes ago:

>Unfortunately, we will not be able to assist you with this claim, as we must be contacted within 14 days from the time of the incident. The items lost in transactions older than 14 days are not recoverable. In the future, be sure to keep your account information and computer secure.
----
I replied with:

But, I emailed you immediately after I found out about the exploit.
You emailed me 14 days AFTER the account and items were compromised.

Please, is there any way that you will be able to help me?
-------

I've had my account for 4 years, and I've had a lot of items on them.
I don't share my information, so I don't see any way that a player was able to breach my account and delete items.

Any suggestions?
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Kloiz is not online. Kloiz
Joined: 29 Jan 2010
Total Posts: 378
21 Apr 2014 04:45 PM
b1
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LethalRaptor is not online. LethalRaptor
Joined: 30 Dec 2011
Total Posts: 8900
21 Apr 2014 04:46 PM
[ Content Deleted ]
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Kloiz is not online. Kloiz
Joined: 29 Jan 2010
Total Posts: 378
21 Apr 2014 04:47 PM
Yeah.
If there are any moderators out there, please read.

b2
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LethalRaptor is not online. LethalRaptor
Joined: 30 Dec 2011
Total Posts: 8900
21 Apr 2014 04:48 PM
[ Content Deleted ]
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Kloiz is not online. Kloiz
Joined: 29 Jan 2010
Total Posts: 378
21 Apr 2014 04:49 PM
D:
I hope gordonrox or someone helps, at least.
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Xytris is not online. Xytris
Joined: 13 Apr 2011
Total Posts: 4787
21 Apr 2014 04:50 PM
feel sorry for you
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Kloiz is not online. Kloiz
Joined: 29 Jan 2010
Total Posts: 378
21 Apr 2014 04:51 PM
D:
mods please

b3
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AnimatedDannyo is not online. AnimatedDannyo
Joined: 28 Mar 2011
Total Posts: 18336
21 Apr 2014 04:54 PM
Proves how awful ROBLOX support is. Seriously, that's bad.

"Tom I doubt at all you did nothing for what ever teams you are" -sombervilla123
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Kloiz is not online. Kloiz
Joined: 29 Jan 2010
Total Posts: 378
21 Apr 2014 04:54 PM
@Animated
I know. I just need a LIVE human being to help.

b4
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BIadez is not online. BIadez
Joined: 03 Mar 2010
Total Posts: 2494
21 Apr 2014 04:54 PM
Sorry for you,happened too my friend to,he contacted them,and 2 weeks later he got a reply with the same thing.
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xXxTwistedFangxXx is not online. xXxTwistedFangxXx
Joined: 04 Mar 2011
Total Posts: 121
21 Apr 2014 04:55 PM
ROBLOX Doesn't care ._.
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Eizou is not online. Eizou
Joined: 26 Jun 2013
Total Posts: 6141
21 Apr 2014 04:55 PM
srry
ouch
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Kloiz is not online. Kloiz
Joined: 29 Jan 2010
Total Posts: 378
21 Apr 2014 04:56 PM
:/
I'm going to keep bumping until a real person that has the authority to help can help.

b5
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Kloiz is not online. Kloiz
Joined: 29 Jan 2010
Total Posts: 378
21 Apr 2014 04:58 PM
b6
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gordonrox24 is not online. gordonrox24
Joined: 05 Jan 2008
Total Posts: 39141
21 Apr 2014 05:00 PM
Hey,

message me with your ticket number (in the subject line of the email) and I'll check to see if there is anything further we can do.
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