Kloiz
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| Joined: 29 Jan 2010 |
| Total Posts: 378 |
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| 21 Apr 2014 04:44 PM |
So my account was hacked, long story short, I emailed ROBLOX, sent them screenshots, and they took forever to reply. Here's what they said 50 minutes ago:
>Unfortunately, we will not be able to assist you with this claim, as we must be contacted within 14 days from the time of the incident. The items lost in transactions older than 14 days are not recoverable. In the future, be sure to keep your account information and computer secure. ---- I replied with:
But, I emailed you immediately after I found out about the exploit. You emailed me 14 days AFTER the account and items were compromised.
Please, is there any way that you will be able to help me? -------
I've had my account for 4 years, and I've had a lot of items on them. I don't share my information, so I don't see any way that a player was able to breach my account and delete items.
Any suggestions?
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Kloiz
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| Joined: 29 Jan 2010 |
| Total Posts: 378 |
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Kloiz
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| Joined: 29 Jan 2010 |
| Total Posts: 378 |
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| 21 Apr 2014 04:47 PM |
Yeah. If there are any moderators out there, please read.
b2 |
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Kloiz
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| Joined: 29 Jan 2010 |
| Total Posts: 378 |
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| 21 Apr 2014 04:49 PM |
D: I hope gordonrox or someone helps, at least. |
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Xytris
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| Joined: 13 Apr 2011 |
| Total Posts: 4787 |
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Kloiz
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| Joined: 29 Jan 2010 |
| Total Posts: 378 |
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| 21 Apr 2014 04:54 PM |
Proves how awful ROBLOX support is. Seriously, that's bad.
"Tom I doubt at all you did nothing for what ever teams you are" -sombervilla123 |
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Kloiz
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| Joined: 29 Jan 2010 |
| Total Posts: 378 |
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| 21 Apr 2014 04:54 PM |
@Animated I know. I just need a LIVE human being to help.
b4 |
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BIadez
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| Joined: 03 Mar 2010 |
| Total Posts: 2494 |
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| 21 Apr 2014 04:54 PM |
| Sorry for you,happened too my friend to,he contacted them,and 2 weeks later he got a reply with the same thing. |
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Eizou
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| Joined: 26 Jun 2013 |
| Total Posts: 6141 |
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Kloiz
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| Joined: 29 Jan 2010 |
| Total Posts: 378 |
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| 21 Apr 2014 04:56 PM |
:/ I'm going to keep bumping until a real person that has the authority to help can help.
b5 |
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Kloiz
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| Joined: 29 Jan 2010 |
| Total Posts: 378 |
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| 21 Apr 2014 05:00 PM |
Hey,
message me with your ticket number (in the subject line of the email) and I'll check to see if there is anything further we can do. |
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