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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: I LOST MY ACCOUNT!

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OxBraidyxOALT is not online. OxBraidyxOALT
Joined: 11 Mar 2014
Total Posts: 6
14 Mar 2014 11:32 AM
Last night I was on my main account OxBraidyxO, and when I got on ROBLOX, I was logged out! I never make my character look tan! Never-ever! I tried the pw I set it to but someone CHANGED IT! I'm crying! I was chatting with GreenWoodRed but she got on my account! And now.. I'm upset...
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Silericarta is not online. Silericarta
Joined: 16 Nov 2010
Total Posts: 3719
14 Mar 2014 11:33 AM
If the old account had BC, you can send the last 3 digits of the credit card linked with that account to the OFFICIAL Roblox email address and they may return it to you.

~I have a plan for everything, it's who I am~
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OxBraidyxOALT is not online. OxBraidyxOALT
Joined: 11 Mar 2014
Total Posts: 6
14 Mar 2014 11:34 AM
Yeah but it's not like that! The old account's BC expired and someone changed the e-mail!
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Silericarta is not online. Silericarta
Joined: 16 Nov 2010
Total Posts: 3719
14 Mar 2014 11:39 AM
PM me!
I'll do my est to help you, but we will have to speak further by PM.

~I have a plan for everything, it's who I am~
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72Tom72 is not online. 72Tom72
Joined: 15 Dec 2010
Total Posts: 3919
14 Mar 2014 11:52 AM
Did you buy BC with a credit card? Even if it's expired, your credit card info is still stored forever. If you send an email to info@roblox.com with your credit card info they can recover your account ONLY if you used credit card. If you used a Roblox 10dollar or 40dollar gift card it will not work.
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OxBraidyxOALT is not online. OxBraidyxOALT
Joined: 11 Mar 2014
Total Posts: 6
14 Mar 2014 05:27 PM
^ No I didn't! It was an account a friend gave to me!
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FadedInsanity is not online. FadedInsanity
Joined: 29 Jan 2014
Total Posts: 3695
14 Mar 2014 05:31 PM
I've lost 3 accounts. I'm not crying.
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72Tom72 is not online. 72Tom72
Joined: 15 Dec 2010
Total Posts: 3919
14 Mar 2014 06:59 PM
You can't do anything then. Sorry.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
14 Mar 2014 07:13 PM
If it is a verified em@il(which it should have been if you where smart) then go to your em@il and reset your p@ss and em@il
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wilykcat is not online. wilykcat
Joined: 26 Jul 2013
Total Posts: 672
14 Mar 2014 07:14 PM
[ Content Deleted ]
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72Tom72 is not online. 72Tom72
Joined: 15 Dec 2010
Total Posts: 3919
14 Mar 2014 07:15 PM
If you read the whole thread (if you were smart) you would have noticed that IN THE FIRST POST she says that she cannot even access her account so she can't change her pw and her email was changed as well.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
14 Mar 2014 07:15 PM
^That is your own fault
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
14 Mar 2014 07:16 PM
@72Tom72
And if you knew anything about ROBLOX(and you would if you where smart) you would know if you have a verified em@il you can reset your em@il and p@ss even if it is changed.
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72Tom72 is not online. 72Tom72
Joined: 15 Dec 2010
Total Posts: 3919
14 Mar 2014 07:17 PM
Okay but CLEARLY it was never verified in the first place because (if you were smart) you'd know that nobody can change the email on her unless she approves of it.
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72Tom72 is not online. 72Tom72
Joined: 15 Dec 2010
Total Posts: 3919
14 Mar 2014 07:19 PM
I'll explain her situation to you:

She received an acc from her friend with NO email attached to it. For whatever reason someone else now has the account and because no email was on there, the other guy put his. Now she can't do anything because she never had HER email on there at all.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
14 Mar 2014 07:19 PM
@72Tom72
You don't have to approve it use your brain.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
14 Mar 2014 07:20 PM
Well if her friend gave her the account she broke a rule so now she is going to be banned.
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72Tom72 is not online. 72Tom72
Joined: 15 Dec 2010
Total Posts: 3919
14 Mar 2014 07:20 PM
Yes you do. If she originally had an email attached to it, and someone else tries to change it, she HAS TO APPROVE OF THE CHANGE. otherwise there'd be no point in email verifications (duh)
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
14 Mar 2014 07:21 PM
You don't have to "approve" it but you can reset it.
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72Tom72 is not online. 72Tom72
Joined: 15 Dec 2010
Total Posts: 3919
14 Mar 2014 07:21 PM
The whole point in having a verified email is so that if someone breaks into it and TRIES to change the email, the real owner can just say "no, i did not approve of this change" and the email will revert.
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72Tom72 is not online. 72Tom72
Joined: 15 Dec 2010
Total Posts: 3919
14 Mar 2014 07:22 PM
Yes, same thing. But clearly she never had one of HERS to begin with. And yes, she did break 2 rules: Giving away acc info (to get compromised) and also sharing an acc.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
14 Mar 2014 07:23 PM
Approving it and resetting it are two different things.
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72Tom72 is not online. 72Tom72
Joined: 15 Dec 2010
Total Posts: 3919
14 Mar 2014 07:23 PM
It can't be reset until she approves of the reset.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
14 Mar 2014 07:25 PM
So you're saying if someone changes the em@il, she has to then go to her em@il and revert it, THEN go to her em@il AGAIN and approve the reset she just did?
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72Tom72 is not online. 72Tom72
Joined: 15 Dec 2010
Total Posts: 3919
14 Mar 2014 07:28 PM
No, that's not what I meant.

If she set an email when she first made her account, and someone breaks into her account and puts his email, SHE gets notified, and it ONLY takes effect IF she approves of the email change. (The email change notification is sent to her original email). If she REJECTS this change, then HIS email is never used.

She has to approve of it BEFORE his email gets used at all.

HE never gets ANY email UNLESS she approves.
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