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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Virus help

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DevBonnie is not online. DevBonnie
Joined: 26 Feb 2010
Total Posts: 1025
18 Jan 2014 08:23 AM
someone clicked a link and installed this virus
'Internet updater Software' and everytime I log in it asks for me to put in an Admin pa$$ to for setup.exe which is for the thing. I looked up the file that it said it was in but Its not there. and McAfee did not notice it on the complete scan
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TheFameBlox is not online. TheFameBlox
Joined: 05 May 2013
Total Posts: 1759
18 Jan 2014 08:24 AM
Was it you are someone esle?
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TheAwesomenessDude is not online. TheAwesomenessDude
Joined: 17 Jul 2011
Total Posts: 11602
18 Jan 2014 08:24 AM
Are you sure it is a virus?
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XzaXzaMan is not online. XzaXzaMan
Joined: 05 Feb 2013
Total Posts: 423
18 Jan 2014 08:24 AM
It's problaby a keylogger.
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DevBonnie is not online. DevBonnie
Joined: 26 Feb 2010
Total Posts: 1025
18 Jan 2014 08:26 AM
I keep declining the popup
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mrcubehead is online. mrcubehead
Joined: 24 Nov 2011
Total Posts: 5713
18 Jan 2014 08:28 AM
Never trust hack tool or malicious software updater.
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DevBonnie is not online. DevBonnie
Joined: 26 Feb 2010
Total Posts: 1025
18 Jan 2014 08:29 AM
I know I got rid of it but then it asks for the P@$$ every hour and I can't stop it
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XzaXzaMan is not online. XzaXzaMan
Joined: 05 Feb 2013
Total Posts: 423
18 Jan 2014 08:30 AM
Ever tried the process bar, then click "Shutdown Program" then close, then you done :D
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TheFameBlox is not online. TheFameBlox
Joined: 05 May 2013
Total Posts: 1759
18 Jan 2014 08:30 AM
Just reinstall your computer works every time
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SplashJuice is not online. SplashJuice
Joined: 07 Aug 2013
Total Posts: 11116
18 Jan 2014 08:31 AM
@Dev, reset your PC to factory settings [default] if you can't find a way.

But remember it deletes everything on your PC, like its new again.

☁ᔕℙḺÅ$♓JᕰI☾ℯ ℋÅ$ ↁᖇᗩﬡḰ ᕮⅤᕮᖇϒ ᔕIℕ❡ℒ℮ ᒎᘮIℭℯ Ḱᾔ☺ẘη т◎ тℌ℮ ℋυღαᾔ ℜα¢ℯ☁
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DevBonnie is not online. DevBonnie
Joined: 26 Feb 2010
Total Posts: 1025
18 Jan 2014 08:31 AM
btw whats Webstroids?
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TheFameBlox is not online. TheFameBlox
Joined: 05 May 2013
Total Posts: 1759
18 Jan 2014 08:32 AM
@dev ask google if you don't know what something means.
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XzaXzaMan is not online. XzaXzaMan
Joined: 05 Feb 2013
Total Posts: 423
18 Jan 2014 08:32 AM
Splash, i think Bonnie already has alot of Projects, so i wouldnt prefer deleting them, but saving them in your Mail that sould do it.
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TheFameBlox is not online. TheFameBlox
Joined: 05 May 2013
Total Posts: 1759
18 Jan 2014 08:33 AM
@Xz

ever heard of a memory stick he might have one of them.
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DevBonnie is not online. DevBonnie
Joined: 26 Feb 2010
Total Posts: 1025
18 Jan 2014 08:33 AM
@XzaXzaMan

Every time It close it it pops up every hour

I can't reset my PC because it came with software
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mrcubehead is online. mrcubehead
Joined: 24 Nov 2011
Total Posts: 5713
18 Jan 2014 08:33 AM
OK,search "Uninstall" on search bar
Then find the thing that is MALICIOUS software
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DevBonnie is not online. DevBonnie
Joined: 26 Feb 2010
Total Posts: 1025
18 Jan 2014 08:34 AM
I have a second computer but its on our wifi and it has a ad connection
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DevBonnie is not online. DevBonnie
Joined: 26 Feb 2010
Total Posts: 1025
18 Jan 2014 08:35 AM
@ mrcubehead

Thats what I did before but it still asks me to put in a p@$$ for setup.exe (which is the thing)
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XzaXzaMan is not online. XzaXzaMan
Joined: 05 Feb 2013
Total Posts: 423
18 Jan 2014 08:36 AM
Hmm, try searching on youtube? if you already did it, "Internet Updater" i have gotten that before, try Uninstalling IE.
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pimpmyride2 is not online. pimpmyride2
Joined: 29 Apr 2011
Total Posts: 7334
18 Jan 2014 08:36 AM
get a better anti-virus
McAfee=crap
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mrcubehead is online. mrcubehead
Joined: 24 Nov 2011
Total Posts: 5713
18 Jan 2014 08:36 AM
How about task manager?You have to KILL it!
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DevBonnie is not online. DevBonnie
Joined: 26 Feb 2010
Total Posts: 1025
18 Jan 2014 08:39 AM
@ pimpmyride2

I know it just came with the computer
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XzaXzaMan is not online. XzaXzaMan
Joined: 05 Feb 2013
Total Posts: 423
18 Jan 2014 08:42 AM
Well, there's one way. If the scanner doesn't notice the virus then it's not a virus, maybe it's a Official Application which makes you maybe more comftorable, so you shoul problaby write the Admin unstructions in, for some Laptops ALWAYS needs security so if you have Parental Admin Security then you would have to log on, if not just do it eitherway

and after the Setup.Exe you maybe try to Uninstal the Program.
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