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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Not impressed with ROBLOX Help

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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 05:15 PM
A year ago a person PGed me then deleted my Candy Cane Antlers... I had messaged roblox not even a week after to please restore them. It was no even a week... So here a year later I ask again but they say this "You needed to contact roblox within a week of the issue for this to be solved" *Facedesk* then happened because seriously I did! And they won't even restore I when I have proof that I owned it LOL I have the gift it came from... If ROBLOX won't help me this time I won't pay for another 100 days or anything of BC again.
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 05:20 PM
Bump
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 05:22 PM
Bump 1
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 05:25 PM
Bump 2

But Gordon seriously I don't like the service...
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DataStore is not online. DataStore
Joined: 07 Feb 2012
Total Posts: 8540
13 Jan 2014 05:28 PM
1) If you messaged them a year ago, and you got a message stating you'd get a reply, then you would have gotten a reply. If you didn't get that message stating your request had been received, you should of sent another message within the same time frame.
2) They are right about the "you needed to contact ROBLOX within a week of the issue". They're simply doing their job. If they let you restore items from years ago, they would be swamped.
3) Whoop-de-doo. One person not paying $5. They have thousands of other users who are, so that's not much of a threat.
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 05:32 PM
1. I did that still no help.

2. They can still restore it but they are lazy. I have a site. Not that hard.

3. IDC they can still be nice and help.
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 05:36 PM
Bump 3
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DataStore is not online. DataStore
Joined: 07 Feb 2012
Total Posts: 8540
13 Jan 2014 05:39 PM
1) And what did they say the first time, a year ago?
2) Yes, but it was over a year ago. You don't see one who was banned a year ago throwing a tantrum, simply because they can't appeal their ban since it has been longer than three weeks (prevents them being flooded with requests).
3) Yes, but if they do it for you, they'd have to do it for everyone that complained about losing an item a year ago. I personally don't see why they do restore items, considering it's the user's fault their account was compromised.
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 05:43 PM
1. "You had to contact us within a week of the issue for it to be solved" ONG I fricken did!!

2. Seen it, had it, got terminated on my main with 16k ROBUX and JJ. And I have seen a lot of other people...

3. That's the point of customer support. If they can't handle it, they can't handle becoming a national-wide Company like Microsoft, which helps you.
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snick3r is not online. snick3r
Joined: 20 Aug 2012
Total Posts: 3582
13 Jan 2014 05:45 PM
@User, I can see why you would be mad, it's like they don't care about their customers, because they are getting Greedy. If any mod is reading thi, have fun on your private jet,
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 05:46 PM
Thanks ^
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 05:48 PM
They could be better...
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CaptainJayden89 is not online. CaptainJayden89
Joined: 26 Jun 2011
Total Posts: 918
13 Jan 2014 05:49 PM
There not replying to my thread........
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snick3r is not online. snick3r
Joined: 20 Aug 2012
Total Posts: 3582
13 Jan 2014 05:49 PM
No Problem, If you try Tweeting Roblox (Silly I know) But I kinda works, and try emailing the problem. if ROBLOX doesn't help, I guess we truly know what ROBLOX true self is. i wish you luck, Best Regards Snick3r
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 05:50 PM
IKR it's like they don't want to help, the help requesting threads..
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CaptainJayden89 is not online. CaptainJayden89
Joined: 26 Jun 2011
Total Posts: 918
13 Jan 2014 05:50 PM
I did email,but I am NOT patient for 48 Hours. I want roblox and I want it now.
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 06:29 PM
^ IKR
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eggsofdeath is not online. eggsofdeath
Joined: 07 Jan 2009
Total Posts: 5085
13 Jan 2014 06:41 PM
Cringe in this thread.

What did they tell you when you sent it to them within that first week?
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 06:44 PM
@eggs was already asked that question, look back up in the thread...
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DataStore is not online. DataStore
Joined: 07 Feb 2012
Total Posts: 8540
13 Jan 2014 06:56 PM
@User,
You didn't actually answer the question. You said that they said that a year later in the primary body of this thread, but then went on to say that they said the same thing when you asked them a year ago. Which doesn't add up, as you I'm pretty sure they would understand the difference in dates, and I'm sure you would have corrected them. Right?
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eggsofdeath is not online. eggsofdeath
Joined: 07 Jan 2009
Total Posts: 5085
13 Jan 2014 07:02 PM
So they replied that you should of said it within one week, when you sent it to them before a week?

i don't think even ROBLOX is that dumb
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 08:50 PM
@egg I got replied to with bots ill even go find the email if that's what it takes...
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DoctorTempest is not online. DoctorTempest
Joined: 05 Jan 2013
Total Posts: 3838
13 Jan 2014 10:02 PM
While your case seems like a whole load of bs I can totally agree.

I'm questioning whether or not customer service is real people or bots, because I always get an automated message that's completely irrelevant to my help ticket.

I've spoken to two mods I know about it, and come on, even they agree customer service is quite off when you compare their answer to my question.

An example to such is asking why I cannot create a group and get an error message, then getting a reply to reinstall ROBLOX.
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UserInfected is not online. UserInfected
Joined: 18 Nov 2011
Total Posts: 24446
13 Jan 2014 10:30 PM
It was my first antlers; and my last...
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BluSkie is not online. BluSkie
Joined: 21 Aug 2013
Total Posts: 74
13 Jan 2014 10:33 PM
ROBLOX is becoming a money scheme.
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