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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Repeat Install/Download Issue

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MajorTom4321 is not online. MajorTom4321
Forum Moderator
Joined: 20 Sep 2008
Total Posts: 445
09 Jan 2014 04:32 PM
Hi there,

If you're trying to play a game and repeatedly being asked to download or install ROBLOX, please play from a different browser such as FireFox or Google Chrome. There is an issue with some Internet Explorer browsers that our team is working on fixing soon.

For some players this is also happening on alternate browsers. Please also try doing the following:

Still try using a different browser than the one you regularly use.

Go to your downloads folder and delete all ROBLOX downloads from that folder, then try playing ROBLOX. Please let us know if that works for you.

For the time being, you can also try playing in ROBLOX Studio.

Thanks!
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ChainedChaos is not online. ChainedChaos
Joined: 03 Apr 2011
Total Posts: 2545
09 Jan 2014 05:03 PM
Soon..... Oh my.
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Handwritten is not online. Handwritten
Joined: 20 Feb 2013
Total Posts: 2332
09 Jan 2014 05:04 PM
Soon as in six months right?
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Hippalectryon is not online. Hippalectryon
Joined: 17 Mar 2013
Total Posts: 45
09 Jan 2014 05:04 PM
Hum it's still asking for re-download in IE, Chrome and Firefox for me :/
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BlueBandits is not online. BlueBandits
Joined: 22 Nov 2010
Total Posts: 4561
09 Jan 2014 05:04 PM
interesting
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Adversative is not online. Adversative
Joined: 30 Apr 2009
Total Posts: 1399
09 Jan 2014 05:15 PM
still happening when I use google chrome
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fireblade123 is not online. fireblade123
Joined: 11 Jun 2008
Total Posts: 600
09 Jan 2014 05:26 PM
Major, I use studio to play games it works. I suggest people play on Studio if they're having problems. I noticed that I was having the same issue, so I tried studio and it works!
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AronsurvivorIrock is not online. AronsurvivorIrock
Joined: 18 May 2011
Total Posts: 16862
09 Jan 2014 05:47 PM
Unfortunately soon does mean 6 months. I informed an admin about the 2013 ROBLOX Balloon like 6 months ago, and they were all like "YEP WE KNOW ITS GLITCHED WE'RE FIXIN IT EXPECT IT TO BE REPAIRED SOON"

I dunno if it's been fixed lately, I haven't checked, but I did check like a month ago and it was still busted

Thank you so much, you wonderful, wonderful admins. At least be honest, please ;C

I hope your cookies BURN!
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CinnabonNinja is not online. CinnabonNinja
Joined: 08 Aug 2013
Total Posts: 4933
09 Jan 2014 06:27 PM
Alright. :I
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CinnabonNinja is not online. CinnabonNinja
Joined: 08 Aug 2013
Total Posts: 4933
09 Jan 2014 06:31 PM
It's STILL happening when I use google chrome......
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Evaqual is not online. Evaqual
Joined: 27 Dec 2012
Total Posts: 46
09 Jan 2014 06:36 PM
First post :D(The noob revolution)
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liliangirl34 is not online. liliangirl34
Joined: 27 Jan 2011
Total Posts: 946
09 Jan 2014 06:53 PM
Yeah I'm agreeing with @CinnabonNinja post I'm still using it and it's happening to me when I'm using that browser.
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MajorTom4321 is not online. MajorTom4321
Forum Moderator
Joined: 20 Sep 2008
Total Posts: 445
09 Jan 2014 06:57 PM
Please try using an alternate browser, if it occurs for you in Chrome. You can also try playing via Studio.

You can also try deleting all downloads of the ROBLOX Player and Studio files from your download folder, then try clicking "Play".

Make sure you're not using any extensions in your browser that could be interfering with ROBLOX.

Soon does not mean 6 months - as we know that there are multiple players experiencing this issue, but remember ROBLOX is a big platform and when we fix something we want to make sure it's not only going to fix an issue, but not create more issues. A lot of developer work and testing go into the process. We know it can be frustrating at times, but we do appreciate your patience and hope to have this fixed sooooooooooon. :)

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GoldenZelda is not online. GoldenZelda
Joined: 24 Mar 2012
Total Posts: 2
09 Jan 2014 07:01 PM
Yea, it happened to me too, just now. I was about to post this problem and then I saw this. (P.S This is my first post on Roblox.)
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malleoninja200 is not online. malleoninja200
Joined: 27 Jan 2013
Total Posts: 14504
09 Jan 2014 07:17 PM
Studio wont start, as it as a blue screen, or wont start at all, but the window opens. I have a un modified ROBLOX Game.
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tvshok is online. tvshok
Joined: 19 Dec 2010
Total Posts: 9603
09 Jan 2014 07:18 PM
Or you could check if the ROBLOX plug-in didn't deactivate itself.
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tvshok is online. tvshok
Joined: 19 Dec 2010
Total Posts: 9603
09 Jan 2014 07:21 PM
IF you use chrome type in chrome//plugins
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tvshok is online. tvshok
Joined: 19 Dec 2010
Total Posts: 9603
09 Jan 2014 07:22 PM
I mean chrome://plugins
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Joesrec6598741 is not online. Joesrec6598741
Joined: 12 Mar 2012
Total Posts: 6
09 Jan 2014 08:05 PM
It worked for me!!!!! Thank god....
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sirleviathan is not online. sirleviathan
Joined: 07 Apr 2013
Total Posts: 5
09 Jan 2014 08:32 PM
I will try using firefox but if it still don't work, I don't know what to do!
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RazerbladeLoL is not online. RazerbladeLoL
Joined: 13 Nov 2011
Total Posts: 870
09 Jan 2014 11:33 PM
Makes it hard to enjoy roblox.. I can't even download it... it won't let me. FIX THIS SOON IM NOT TALKING BOUGHT MONTHS IM TALKING THIS MONTH.
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Naculgummie is not online. Naculgummie
Joined: 31 Dec 2010
Total Posts: 4813
10 Jan 2014 02:11 AM
"Still try using a different browser than the one you regularly use."
It doesn't work on all browsers I have. Even ROBLOX Studio doesn't work.

"Go to your downloads folder and delete all ROBLOX downloads from that folder, then try playing ROBLOX. Please let us know if that works for you."
That didn't work too.

"For the time being, you can also try playing in ROBLOX Studio."
That doesn't work too.
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HaloCody is online. HaloCody
Joined: 05 Sep 2011
Total Posts: 33
10 Jan 2014 02:26 AM
I tried all of them didn't work
Please Fix the issue
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sniperexp is not online. sniperexp
Joined: 04 Aug 2011
Total Posts: 13
10 Jan 2014 03:08 AM
So that's why I get asked constantly to download Roblox player and then it says an error.
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sniperexp is not online. sniperexp
Joined: 04 Aug 2011
Total Posts: 13
10 Jan 2014 05:43 AM
Has this fix been done yet or still being worked on?
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