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Re: Still having problems with my hats/robux

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JakeVSGaming is not online. JakeVSGaming
Joined: 30 Jun 2013
Total Posts: 107
11 Jan 2014 05:17 PM
:c
Anyway, i bought a few hats (3 i think) and i used up all my robux (Took a long time to earn)
I bought these hats like...1 or 2 weeks ago and i still dont have the hats, and i cant recover the robux.
Also, when i try to click "Buy now", it doesn't let my buy anything.
Why is all this happening?
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JakeVSGaming is not online. JakeVSGaming
Joined: 30 Jun 2013
Total Posts: 107
11 Jan 2014 05:23 PM
Bump :/
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JakeVSGaming is not online. JakeVSGaming
Joined: 30 Jun 2013
Total Posts: 107
11 Jan 2014 05:31 PM
Can anyone help? :/
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goodrice is not online. goodrice
Joined: 07 Aug 2012
Total Posts: 1514
11 Jan 2014 05:42 PM
Were they limited hats, or just regular hats?

Also check your transactions under the "trade" tab, it should say you bought the hats check that and please reply back.
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JakeVSGaming is not online. JakeVSGaming
Joined: 30 Jun 2013
Total Posts: 107
11 Jan 2014 05:47 PM
They are just regular hats
It says they were never bought...


I dont understand...
I bought them, i had the robux.
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RawDelight is not online. RawDelight
Joined: 19 Apr 2012
Total Posts: 2454
11 Jan 2014 05:48 PM
Jake,

Nobody here can help you with this. You'll need to contact ROBLOX via customer support email:

info@roblox.com

Good luck, and please report back when it's fixed.
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goodrice is not online. goodrice
Joined: 07 Aug 2012
Total Posts: 1514
11 Jan 2014 05:49 PM
You will have to email info@roblox.com about this.
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