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Re: Roblox customer support is great.

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PoliticalJustice is not online. PoliticalJustice
Joined: 23 Oct 2013
Total Posts: 67091
31 Dec 2013 10:34 PM
They work round the clock to cater to the needs of the consumers (users).
I've never ONCE been dissatisfied with their support.
They really do earn their money's worth :)
I hope they received a juicy holiday bonus, because they've earned it.

It bothers me how most users have this preconception that CS is just a bot.
CS isn't a bot.
They are real people, and they're there to help you.
The 'automated replies' are pre-typed messages, because they're linked to FAQ -Frequently asked questions- and they usually resolve the issue at hand.

In the rare case that it doesn't, don't fret, just reply and they will look further into your inquiry.

To all CS staff;
Thank you for doing what you're doing.
Have a great new year.

pic.twitter.com/wspZO9XxGZ

-PoliticalJustice
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Maggie2715 is not online. Maggie2715
Joined: 31 Aug 2012
Total Posts: 3645
31 Dec 2013 10:35 PM
Said no one ever
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Elitewaffle1234 is not online. Elitewaffle1234
Joined: 11 Feb 2013
Total Posts: 2506
31 Dec 2013 10:36 PM
this is the most truest thread of the year

The next bandwagon bus comes in a few seconds. May I have your ticket?
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BrickExpress is not online. BrickExpress
Joined: 05 Apr 2012
Total Posts: 1977
31 Dec 2013 10:36 PM
I don't like it
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PoliticalJustice is not online. PoliticalJustice
Joined: 23 Oct 2013
Total Posts: 67091
31 Dec 2013 10:39 PM
It's great.
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thomje112 is not online. thomje112
Joined: 16 Sep 2011
Total Posts: 4198
31 Dec 2013 10:39 PM
Depends on your issue. :P

It's gotten better, have to say.
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BrickExpress is not online. BrickExpress
Joined: 05 Apr 2012
Total Posts: 1977
31 Dec 2013 10:40 PM
Well, Appeals I don't like
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thomje112 is not online. thomje112
Joined: 16 Sep 2011
Total Posts: 4198
31 Dec 2013 10:41 PM
Appeals is either a robot or someone reading of a script.


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cooldudexd10 is not online. cooldudexd10
Joined: 27 May 2012
Total Posts: 17159
31 Dec 2013 10:42 PM
[ Content Deleted ]
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TrollCune is not online. TrollCune
Joined: 16 May 2013
Total Posts: 7510
31 Dec 2013 10:42 PM
First person to say that
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PoliticalJustice is not online. PoliticalJustice
Joined: 23 Oct 2013
Total Posts: 67091
31 Dec 2013 10:42 PM
@Thom
Usually they read your appeal, and review your ban.

I've had many 7 days + deletions lifted
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thomje112 is not online. thomje112
Joined: 16 Sep 2011
Total Posts: 4198
31 Dec 2013 10:43 PM
Well, good for you...

"Usually" - Rarely.
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Evolucian is not online. Evolucian
Joined: 26 Oct 2008
Total Posts: 8921
31 Dec 2013 10:43 PM
They never answered my question and they asked me to give them feedback
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BrickExpress is not online. BrickExpress
Joined: 05 Apr 2012
Total Posts: 1977
31 Dec 2013 10:44 PM
I tried to appeal 2 times,

pic.twitter.com/mGfWk4GfKa


I just said it should be spam, never got a message back
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iRainfall is not online. iRainfall
Joined: 08 Aug 2009
Total Posts: 1412
31 Dec 2013 10:45 PM
Your alt should be politicalinjustice
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thomje112 is not online. thomje112
Joined: 16 Sep 2011
Total Posts: 4198
31 Dec 2013 10:45 PM
Oh, and they don't appeal warnings..

Because, "it expired."
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nuke98 is not online. nuke98
Joined: 16 Jul 2008
Total Posts: 25506
31 Dec 2013 10:46 PM
I agree.

They are awesome for the most part.
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PoliticalJustice is not online. PoliticalJustice
Joined: 23 Oct 2013
Total Posts: 67091
31 Dec 2013 10:47 PM
@iRain
"Your alt should be politicalinjustice"

Thought about
Then I decided that
'PolitcalInjustice" will look like a double l.
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iRainfall is not online. iRainfall
Joined: 08 Aug 2009
Total Posts: 1412
31 Dec 2013 10:49 PM
Lol true.
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BaconParadox is not online. BaconParadox
Joined: 24 Nov 2012
Total Posts: 44255
31 Dec 2013 10:49 PM
Appeals is plain awful. Customer service isn't that great in asking questions that's not about membership or safety

There is one thing important in the world. And that is bacon.
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thomje112 is not online. thomje112
Joined: 16 Sep 2011
Total Posts: 4198
31 Dec 2013 10:51 PM
Customer Service has gotten better.

A year ago I could ask them something about studio and get a response saying I can't delete my account.

Lel
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Akrylix is not online. Akrylix
Joined: 13 Feb 2013
Total Posts: 28442
31 Dec 2013 10:53 PM
This is very true.
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mechawaffle is not online. mechawaffle
Joined: 28 Oct 2010
Total Posts: 33621
31 Dec 2013 10:54 PM
I read this with a lot of sarcasm
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SuperbManiac is not online. SuperbManiac
Joined: 11 Dec 2009
Total Posts: 16626
31 Dec 2013 10:54 PM
They'll listen if you sound educated enough and make enough sense.

I've gotten undeleted twice because they do care.

I didn't sound angry I just told them my side of the story and persuaded them.

Don't force them to unban you, sound nice and be patient.
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PoliticalJustice is not online. PoliticalJustice
Joined: 23 Oct 2013
Total Posts: 67091
31 Dec 2013 10:55 PM
@Mecha
but there wasn't any, froob
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