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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Error

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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 01:26 PM
I tried to download the game launcher and it says
"An error occurred while starting ROBLOX player HtppSendRequest failed: HRESULT 0x80072efd" Can someone please help me, im using Panda AntiVirus Pro 2014
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thezwarriorsalt is not online. thezwarriorsalt
Joined: 30 Jul 2013
Total Posts: 278
23 Nov 2013 01:27 PM
Maybe Change the thing to google, if not please send me a pm more about it, also email "@info roblox."
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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 01:34 PM
Change what thing to google?
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SilentPaw is not online. SilentPaw
Joined: 05 Jun 2010
Total Posts: 442
23 Nov 2013 02:50 PM
Can you list your computer software info please?

Example of what I'm looking for, this is mine.

-- Windows 8, 64bit, Firefox 25.0.1, Windows Defender. --

Please also list any extra AV software, firewalls, etc.

Are you connecting from your home connection?
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JulioTheReal2 is not online. JulioTheReal2
Joined: 06 Sep 2012
Total Posts: 18
23 Nov 2013 02:55 PM
Try to delete roblox with Iobit uninstaller program.
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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 03:05 PM
I have
-Windows 7 professional
-64 bit
-I use Panda antivirus pro 2014
-Google chrome and Firefox
Please let me know if this is not enough info.
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K1D4 is not online. K1D4
Joined: 13 Jun 2013
Total Posts: 10006
23 Nov 2013 03:08 PM
Off topic comment: Yay, someone else uses Panda Antivirus.

On-Topic comment: Probably the PC[if so, restart it], or could be some kind of problem with the firewall,etc.

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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 03:15 PM
I have restarted it and to no success and, I already looked at the firewall.
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K1D4 is not online. K1D4
Joined: 13 Jun 2013
Total Posts: 10006
23 Nov 2013 03:18 PM
Did you allowed roblox to be a "allowed" program?

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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 03:24 PM
Yes, I did.
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K1D4 is not online. K1D4
Joined: 13 Jun 2013
Total Posts: 10006
23 Nov 2013 03:26 PM
Strange, I recommend contacting info.roblox.com

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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 03:27 PM
Is that a web address or e-mail?
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K1D4 is not online. K1D4
Joined: 13 Jun 2013
Total Posts: 10006
23 Nov 2013 03:28 PM
Email.

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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 03:29 PM
Ok, can you please give me the full e-mail?
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K1D4 is not online. K1D4
Joined: 13 Jun 2013
Total Posts: 10006
23 Nov 2013 03:30 PM
https://en.help.roblox.com/entries/221896

You could read that as well,

and the email is info.roblox.com

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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 03:34 PM
I tried to email but I couldn't I need something with an @ sighn
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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 04:42 PM
Bump, i still cannot get in a game.
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DoctorTempest is not online. DoctorTempest
Joined: 05 Jan 2013
Total Posts: 3838
23 Nov 2013 04:47 PM
Make sure your firewall is DISABLED, and then try.

If no, wait it out, it disappears within an hour.

Apologies for not being able to provide much information, it's been like a year since I got this.

You could also try clearing temporary internet files and cookies, though I doubt that will do anything.
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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 05:02 PM
.... It's been over 3 hours since it started........
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DoctorTempest is not online. DoctorTempest
Joined: 05 Jan 2013
Total Posts: 3838
23 Nov 2013 05:03 PM
Looked into this a bit, it's a server error.

Hopefully I'll get you a fix :)
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SilentPaw is not online. SilentPaw
Joined: 05 Jun 2010
Total Posts: 442
23 Nov 2013 05:03 PM
Firstly, disabling a firewall is a bad idea.

Secondly, the email is info@roblox.com, since no one seems to know how to spell it properly.
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DoctorTempest is not online. DoctorTempest
Joined: 05 Jan 2013
Total Posts: 3838
23 Nov 2013 05:05 PM
How is it a bad idea?

This is a connection error, so your firewall could be preventing ROBLOX.
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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 05:07 PM
Nope I just tried it, and please stop arguing, it's not windows firewall it's something else I cant download it I click the thing to download and it comes up I hit run and it come up with the error.
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DoctorTempest is not online. DoctorTempest
Joined: 05 Jan 2013
Total Posts: 3838
23 Nov 2013 05:10 PM
No worries, I have *hopefully* found a fix.

Simply clearing your cookies should fix the issue.

I'm going out for lunch now, if you need help with clearing your cookies I'll be on within half an hour
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ThisUserSecret is not online. ThisUserSecret
Joined: 29 Sep 2012
Total Posts: 1094
23 Nov 2013 05:10 PM
I already cleared em.
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