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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Bought ROBUX, Never got the ROBUX to my account.

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googleboy7 is online. googleboy7
Joined: 03 Jan 2010
Total Posts: 53
15 Nov 2013 11:51 PM
Yesterday I had bought some ROBUX, and it has yet to be transferred into my Account, What email do I contact to get this problem fixed?
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TheRobloxian909 is not online. TheRobloxian909
Joined: 08 Aug 2013
Total Posts: 2444
16 Nov 2013 01:38 AM
It might have been your internet connection.

The answer to your question 'What email do I contact to get this problem fixed?'
Is you contact info@roblox.com
If that doesn't work call 888-858-BLOX, but must be an 18+ to call, so you might have to ask your parents/care-workers to phone them.

Thanks,
//:Future ROBLOX Moderator or Administrator:\\
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Reckonable is not online. Reckonable
Joined: 25 Oct 2013
Total Posts: 1234
16 Nov 2013 04:53 AM
This happened to me before and never got them in the end.
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whyaname98 is not online. whyaname98
Joined: 22 May 2011
Total Posts: 3979
16 Nov 2013 05:25 AM
Sue them.

#LogicMakesSense
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stevieme123456 is not online. stevieme123456
Joined: 19 Sep 2013
Total Posts: 36
16 Nov 2013 05:26 AM
Happend to me 2. Roblox services atm are rubbish
Sorry Roblox Team but you need to sort this out.
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whyaname98 is not online. whyaname98
Joined: 22 May 2011
Total Posts: 3979
16 Nov 2013 05:36 AM
You can get them to court if they don't give you the robux...

#LogicMakesSense
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vibed is not online. vibed
Joined: 24 Oct 2013
Total Posts: 643
16 Nov 2013 08:22 AM
They just wanted your money<3
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Ravenshield is not online. Ravenshield
Joined: 21 Nov 2007
Total Posts: 4143
16 Nov 2013 08:47 AM
For billing and payment questions, send an email to info@roblox.com

How did you buy the ROBUX? Bank card? Credit card? iTunes credits?
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Reckonable is not online. Reckonable
Joined: 25 Oct 2013
Total Posts: 1234
17 Nov 2013 05:50 AM
I bought it off iTunes

Still waiting and it's like 3 months now
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Quorum is not online. Quorum
Joined: 25 Oct 2013
Total Posts: 4680
17 Nov 2013 06:34 AM
@Recknoable, and others who are _complaining_ they didn't get it,
Then email them. They always say that if you're having issues, you don't get something, etc that you should CONTACT them.

If you haven't been bothered to email them, to get what you bought (due to an issue occuring), then it's on your own head really. Nobody told you to not contact them.
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Reckonable is not online. Reckonable
Joined: 25 Oct 2013
Total Posts: 1234
17 Nov 2013 07:50 AM
I e-mailed them twice, still no reply within 3 months.
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Quorum is not online. Quorum
Joined: 25 Oct 2013
Total Posts: 4680
17 Nov 2013 07:57 AM
If you got a reply back stating they have received your electronic mail, then they would have replied to you. It may simply of been sent to the junk folder, or similar.
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Reckonable is not online. Reckonable
Joined: 25 Oct 2013
Total Posts: 1234
17 Nov 2013 07:58 AM
No all it keeps saying on my iPod is that there is already a transaction taking place (for 3 months)
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