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Re: Friend and I are having a problem...

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Tenal is not online. Tenal
Joined: 15 May 2011
Total Posts: 18684
03 Nov 2013 09:56 PM
Replace all mentions of "dom" with "e-m41l". Dumb filters.

...regarding verification.
When she created her account a couple of years back, she set her dom as a really random sequence of characters, so basically her account is not even verified.
In order to change the dom it was set to, she needs a parent to contact Roblox's phone line. We did that on Friday night, but we have yet to get an answer (which is understandable given the fact that we waited and are waiting through the weekend). However, say they don't respond, what will we do?

Basically, she's pretty much locked out of the forums with over 10k posts due to a new requirement about verification. She also has no way to recover her account in the event of account compromization - she's the leader of a pretty large clan that is targeted by a worrisome amount of people.

I'm posting this here because admins come on this forum a lot and there are a considerable amount of power users who frequent this forum too.
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cntkillme is not online. cntkillme
Joined: 07 Apr 2008
Total Posts: 44956
03 Nov 2013 09:57 PM
Can't she just resend verification request...
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Tenal is not online. Tenal
Joined: 15 May 2011
Total Posts: 18684
03 Nov 2013 10:02 PM
It doesn't let her. lol.
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cntkillme is not online. cntkillme
Joined: 07 Apr 2008
Total Posts: 44956
03 Nov 2013 10:02 PM
Maybe if she changes the 3mail?
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Tenal is not online. Tenal
Joined: 15 May 2011
Total Posts: 18684
03 Nov 2013 10:04 PM
Nope.
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XAXA is not online. XAXA
Joined: 10 Aug 2008
Total Posts: 6315
03 Nov 2013 10:07 PM
Send a ticket to info@roblox.com. They respond after a day or two.
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Tenal is not online. Tenal
Joined: 15 May 2011
Total Posts: 18684
03 Nov 2013 10:08 PM
@xaxa
We did.
Got a response saying that her parents need to verify by calling them, which has been done.
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cntkillme is not online. cntkillme
Joined: 07 Apr 2008
Total Posts: 44956
03 Nov 2013 10:12 PM
I just realized something, you are in the wrong forum.
http://www.roblox.com/Forum/ShowForum.aspx?ForumID=14

I'm pretty sure admins are more active there then here
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Tenal is not online. Tenal
Joined: 15 May 2011
Total Posts: 18684
03 Nov 2013 10:14 PM
@cnt
Do admins really go on that forum? I'll post this there too, then.
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cntkillme is not online. cntkillme
Joined: 07 Apr 2008
Total Posts: 44956
03 Nov 2013 10:17 PM
I don't know, I would assume so
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ArceusInator is not online. ArceusInator
Joined: 10 Oct 2009
Total Posts: 30553
03 Nov 2013 10:20 PM
I would try to get in contact with an admin directly. Highest chances are with admins that know you, like Sorcus or MrDoomBringer. Of course, that's assuming that either of them have any control over your problem.
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lordrambo is not online. lordrambo
Joined: 16 Jun 2009
Total Posts: 20628
03 Nov 2013 10:22 PM
I've been wondering this for a few days now. What is all this "dom" talk about?

To address your problem: send them an email that contains all the billing info from when the membership was purchased. They may also want you to include the last four digits of so of the CC used to purchase it. This will be proof enough that she is the owner of that account. If the membership was purchased with a game card or whatever it is they are called, do anything you can to find that card and then send them the email containing the code that is on the back of the card.
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lordrambo is not online. lordrambo
Joined: 16 Jun 2009
Total Posts: 20628
03 Nov 2013 10:23 PM
I just noticed the word "email" is not being filtered.
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BenBonez is not online. BenBonez
Joined: 29 Aug 2008
Total Posts: 19362
03 Nov 2013 10:46 PM
Valone is a guy
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cntkillme is not online. cntkillme
Joined: 07 Apr 2008
Total Posts: 44956
03 Nov 2013 10:48 PM
Val doesn't have >10k posts
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Tenal is not online. Tenal
Joined: 15 May 2011
Total Posts: 18684
03 Nov 2013 10:52 PM
@lordrambo
She never bought BC through a credit card, only through game cards. Yeah I'll probably tell her to do that if she even has the numbers.

@ben
>implying Valone owns a "pretty large clan"
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lordrambo is not online. lordrambo
Joined: 16 Jun 2009
Total Posts: 20628
03 Nov 2013 11:16 PM
I don't mean to sound obnoxious but I would like an answer to my question if it's not too much trouble.
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Tenal is not online. Tenal
Joined: 15 May 2011
Total Posts: 18684
03 Nov 2013 11:17 PM
@lord
scroll up
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Tenal is not online. Tenal
Joined: 15 May 2011
Total Posts: 18684
04 Nov 2013 07:57 AM
Bump
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Valone is not online. Valone
Joined: 08 Feb 2012
Total Posts: 4371
04 Nov 2013 08:35 AM
u wat?

just becuz im fab
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Tenal is not online. Tenal
Joined: 15 May 2011
Total Posts: 18684
04 Nov 2013 11:04 AM
Haylee Kowalczyk above
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magnalite is not online. magnalite
Joined: 18 Oct 2009
Total Posts: 2467
04 Nov 2013 11:16 AM
There isn't much you can do apart from trying to email them again or getting an admins attention.
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Oysi is not online. Oysi
Joined: 06 Jul 2009
Total Posts: 9058
04 Nov 2013 11:37 AM
[ Content Deleted ]
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Tenal is not online. Tenal
Joined: 15 May 2011
Total Posts: 18684
04 Nov 2013 12:57 PM
@mag
Emailed info@roblox countless times, and even got a hold of stickmasterluke and he just told me to call the Roblox number.

Also I didn't get a call back from Roblox yet.
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uyjulian is not online. uyjulian
Joined: 29 Nov 2012
Total Posts: 1214
04 Nov 2013 01:04 PM
Looks like you are screwed
Roblox has bad support lines
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