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Re: Games not loading

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edu1339 is not online. edu1339
Joined: 02 Apr 2012
Total Posts: 28
03 Nov 2013 03:59 AM
Whenever I want to launch a game, I get around 1800 instances then about 2 drop. The screen stays like that for about 3 minutes then it says failed to connect. I have this problem for a while, and whatever game I play or on what platform I still get that error.
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edu1339 is not online. edu1339
Joined: 02 Apr 2012
Total Posts: 28
03 Nov 2013 07:13 AM
Bump.
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rustycyborg is not online. rustycyborg
Joined: 20 Feb 2011
Total Posts: 208
03 Nov 2013 07:22 AM
Hi,

Things like Failed to Connect to Game ID=17 and other connection problems are usually because of a Firewall, or a security programme is not configured to ROBLOX.

Rustycyborg.
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edu1339 is not online. edu1339
Joined: 02 Apr 2012
Total Posts: 28
03 Nov 2013 07:29 AM
That error appears also on my iPad. It's not Firewall for sure.
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overkill99 is not online. overkill99
Joined: 06 Dec 2008
Total Posts: 2821
03 Nov 2013 08:08 AM
Even if the issue is on your iPad, it could still be the network firewall that may be preventing certain instances from loading.

Please take into account the following:
- Check your home network firewall.
- Check your internet connection (speed)
- Pay attention to the size of the in-game map.

Please do remember that there is an active help team waiting to help you with these issues individually info@roblox.com (although take it from me you may not like your results).
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