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Re: info@roblox.com

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9HB is not online. 9HB
Joined: 11 Dec 2012
Total Posts: 2461
30 Sep 2013 12:23 PM
I need help with an account

Do I email account@roblox.com or info@roblox.com?
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cooljoejoe is not online. cooljoejoe
Joined: 11 Dec 2009
Total Posts: 2992
30 Sep 2013 12:24 PM
if its an appeal then appeals@roblox.com
if its anything else i think its info
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madagaskar is not online. madagaskar
Joined: 17 Feb 2009
Total Posts: 6863
30 Sep 2013 12:24 PM
I'd do both
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CorgiParade is not online. CorgiParade
Joined: 08 Jun 2012
Total Posts: 4945
30 Sep 2013 12:25 PM
If you'd like to talk to someone regarding a ban on an account you go to appeals@ROBLOX.com. Info@ROBLOX is for everything else.
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LVFATBOY is not online. LVFATBOY
Joined: 15 Sep 2006
Total Posts: 2619
30 Sep 2013 12:42 PM
Info is for inquires about the site / bug reports.
Appeals is for banned accounts or wrongful reports.
I am unaware of any other sub-emails.
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foggydog3799 is not online. foggydog3799
Joined: 16 Mar 2012
Total Posts: 2391
30 Sep 2013 12:43 PM
info@roblox.com for Help
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9HB is not online. 9HB
Joined: 11 Dec 2012
Total Posts: 2461
30 Sep 2013 12:44 PM
@CorgiParade

It is about an account which was hacked and reverified to a new email. It's the billing email, I've already emailed info@roblox.com and they said I needed to call as the cardholder, I did and they said they can't help me (even though I'm 18 with all the card details.

What do I do now?
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LVFATBOY is not online. LVFATBOY
Joined: 15 Sep 2006
Total Posts: 2619
30 Sep 2013 12:46 PM
They should have been able to help you if you call under billing concerns or email with the billing email.
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USMCkabar is not online. USMCkabar
Joined: 21 Oct 2007
Total Posts: 20648
30 Sep 2013 12:47 PM
@9HB,
If you have already emailed them and they have responded saying they cannot help you, that is the final answer. Emailing them again won't be able to help.

In future, make sure the security on your accounts are of a decent level. Read this for further help: http://www.roblox.com/Forum/ShowPost.aspx?PostID=101336341
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9HB is not online. 9HB
Joined: 11 Dec 2012
Total Posts: 2461
30 Sep 2013 12:48 PM
Should have, yes.

A person called "Sarah" replied to my email to info@roblox.com saying to call as the cardholder, so I did and she said she needed to speak to an adult? I'm 18? I said that and she said she needed to talk to an adult still, and then hung up. I don't really understand... my dad isn't the cardholder... so why would they want to speak to him?...
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LVFATBOY is not online. LVFATBOY
Joined: 15 Sep 2006
Total Posts: 2619
30 Sep 2013 02:01 PM
Yeah, they probably thought you were a troll, just call back and remain calm while asking them to give you something to verify your age,
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silvestrasdogfriend is not online. silvestrasdogfriend
Joined: 12 Dec 2012
Total Posts: 936
30 Sep 2013 02:06 PM
info@roblox.com happy maybe in your acounts theres spider on your head?
your need help to kill it?
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9HB is not online. 9HB
Joined: 11 Dec 2012
Total Posts: 2461
01 Oct 2013 02:12 AM
Fatboy they know I'm not a troll, they have a note next to my account username or something saying that I'm not the owner I think because the billing address was deleted and so I've been trying to get my account for over a month on another email because I didn't have it, now I have it they still think I'm a fake?
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LVFATBOY is not online. LVFATBOY
Joined: 15 Sep 2006
Total Posts: 2619
01 Oct 2013 10:52 AM
Rey the creation email?
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