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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Black and White checkerboard glitch?

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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
23 Sep 2013 03:42 PM
I have played ROBLOX on my computer and when I got on today I went to play a game. When I joined the playerlist, the health bar, my player, other players, the toolbar and parts of the map were black and white checkerboard. Anybody have a fix to this? I have already uninstalled and reinstalled.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
23 Sep 2013 03:52 PM
https://en.help.roblox.com/entries/221871
Read that it should help.
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
23 Sep 2013 03:58 PM
I try doing the first one by opening up ROBLOX Studio 2013 but it says something about an illegal action or something like that?
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
23 Sep 2013 04:05 PM
What does it say exactly?
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
23 Sep 2013 04:08 PM
The NTVDM CPU has encountered an illegal instruction CS:11cc Then IP: and some numbers and OP: and some numbers.
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
23 Sep 2013 04:09 PM
I can't copy and paste it because it won't let me but I would if I could.
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
23 Sep 2013 04:27 PM
Someone answer my question? It happens in every game on ROBLOX.
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
23 Sep 2013 04:39 PM
Bump Bump Bump :L
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
23 Sep 2013 05:49 PM
What OS are you using?
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
24 Sep 2013 02:18 PM
OS? I have a HP Compaq custom made. (Someone made it for me.) 3.00 GHz 2.99GHz
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
24 Sep 2013 02:57 PM
That is not your OS it is your computer. Click the start menu(in the bottom left corner of the screen) and then right click Computer(or My Computer) and click Properties. Try to locate something that says Windows edition or Windows Version and under it give me the name of what it says.
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
24 Sep 2013 03:01 PM
I have Windows XP Professional Version 2002
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
24 Sep 2013 03:05 PM
Open Control Panel(in the start menu) then look for Windows Update. Under Windows Update click Check for updates. If any updates are found you should probably update them. This may require that you reboot your PC when it is done.
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
24 Sep 2013 03:14 PM
When I try that it comes up in Firefox so I go to IE and then when I seach for updates it just keeps loading and loading and loading....
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
24 Sep 2013 03:15 PM
When you open Control Panel? That shouldn't open a web browser. Are you sure you followed the steps correctly?
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
24 Sep 2013 03:18 PM
When I open control panel I go over to Windows Update and click and it opens a browser in my main web browser which is Firefox. The website says I need IE 5 or over so I go onto IE8 and it still opens in Firefox, so I go into Tools above my tabs in IE and find Windows update and click and that's when it just loads and loads and loads looking for updates.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
24 Sep 2013 03:19 PM
Try updating Firefox.
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
24 Sep 2013 03:22 PM
Firefox doesn't have to be updated. :L
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
24 Sep 2013 03:23 PM
Is the website Microsoft?
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
24 Sep 2013 03:26 PM
Which website? I don't believe it has anything to do with my browser. I just want to be able to play ROBLOX and people say it's my graphics card but it isn't then other people say it's my graphics option in the game settings. I just know that this has happened to other people because I looked it up before I posted this but found no answer to my question of how to fix this. :l
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
24 Sep 2013 03:31 PM
Well you are using Windows XP which Microsoft stops supporting next year and I think you aren't even using service pack 3 OR service pack 2. This means your computer is really vulnerable to exploits. To fix the roblox problem you probally need to update your graphics drivers. Right click My Computer> Properties> Hardware> Device Manager. Expand the folder labeled Display Adapters. See if it says NVIDA or AMD. Post if it is AMD or NVIDA or if you don't see AMD or NVIDA post the name of it.
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
24 Sep 2013 03:32 PM
No I have Service pack 3.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
24 Sep 2013 03:35 PM
Great but if you want the problems solved do the steps I said to help you update your graphics drivers. Also Microsoft stops supporting Windows XP next year so you should probally upgrade to Windows 7 or Windows 8 soon.
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Awesomeguy921 is not online. Awesomeguy921
Joined: 26 Jul 2010
Total Posts: 48
24 Sep 2013 03:35 PM
It says Intel(R) 82915G/GV/910GL Express Chipset Family
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
24 Sep 2013 03:39 PM
Google Intel and then click the first one. In the drop down menu titled Menu go down to Support > Downloads and Drivers > Automatically Find Drivers and Software. On the new page their should be a button that says Check your system for updates. Click it. You may be prompted to install or allow a plugin to run. If you are promoted just press Yes/Install/etc
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