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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: I crash everytime I try and join a game

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robloxianCEO is not online. robloxianCEO
Joined: 10 Mar 2010
Total Posts: 26737
22 Sep 2013 07:18 PM
I get this error:

Roblox Crash:
Roblox has crashed! Sorry for the inconvenience.

It first started when I was building and I moved a brick I was sitting on. Now every time I join a game, it gives me a crash. I've tried re-installing, but it hasn't helped.
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EchoDuplication is not online. EchoDuplication
Joined: 04 Apr 2013
Total Posts: 13205
22 Sep 2013 07:19 PM
delete system 32

~!!ECHO ECHO ECHO ECHO!!~
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
22 Sep 2013 07:20 PM
Try joining a game as a guest using Internet Explorer. Next time you log on it should work. Many people have had the problem lately and that always seems to fix it.
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robloxianCEO is not online. robloxianCEO
Joined: 10 Mar 2010
Total Posts: 26737
22 Sep 2013 07:25 PM
I tried that. I still got the crash even using a Guest on IE.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
22 Sep 2013 07:29 PM
Try uninstalling and then reinstalling roblox.

To uninstall open Control Panel then go Programs(or Programs and Features or something similar) then keep going down until you find Roblox For(your computer account name) then double click it. A window should pop up then it should say "Roblox has been uninstalled"

To reinstall it go to www.roblox.com/install click the big green download button(can't miss it) then click run/open.
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robloxianCEO is not online. robloxianCEO
Joined: 10 Mar 2010
Total Posts: 26737
22 Sep 2013 07:31 PM
I already uninstalled it, as i said in my OP.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
22 Sep 2013 07:33 PM
I will need log files from roblox.
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robloxianCEO is not online. robloxianCEO
Joined: 10 Mar 2010
Total Posts: 26737
22 Sep 2013 07:35 PM
Where would those be stored under my ROBLOX directory?
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EchoDuplication is not online. EchoDuplication
Joined: 04 Apr 2013
Total Posts: 13205
22 Sep 2013 07:35 PM
delete system 32 for the log files

~!!ECHO ECHO ECHO ECHO!!~
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
22 Sep 2013 07:36 PM
C:\Users\%username%\AppData\Local\Roblox\logs
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Olama5 is not online. Olama5
Joined: 31 Jan 2010
Total Posts: 2827
22 Sep 2013 07:37 PM
...
Deleting system32 would mean deleting everything that works your computer!
Duh.
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
22 Sep 2013 07:38 PM
@Olama5
No system32 is an essential part on Windows OSes not everything on your computer.
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MushLakos is not online. MushLakos
Joined: 22 Mar 2013
Total Posts: 1225
22 Sep 2013 07:57 PM
Time for a new computer!
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robloxianCEO is not online. robloxianCEO
Joined: 10 Mar 2010
Total Posts: 26737
22 Sep 2013 09:11 PM
It's ok, I got it fixed.

@Mush;

xD my computer is top-end
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robloxianCEO is not online. robloxianCEO
Joined: 10 Mar 2010
Total Posts: 26737
22 Sep 2013 09:34 PM
Nope, scratch that. It's back
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robloxianCEO is not online. robloxianCEO
Joined: 10 Mar 2010
Total Posts: 26737
22 Sep 2013 10:50 PM
@Forever;

I can't post the log. For some reason floodcheck says it breaks the rules.
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PreciseDecapitation is not online. PreciseDecapitation
Joined: 25 Feb 2013
Total Posts: 70
22 Sep 2013 11:09 PM
What the specifications of your computer, since you claim it is "top-end"?
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Whosoever is not online. Whosoever
Joined: 24 Feb 2012
Total Posts: 7660
23 Sep 2013 12:01 AM
Get rid of your cache and log files on ROBLOX Player. Or, just get another computer with a new ROBLOX Player and use you USB hard drive and copy and paste the file into the hard drive, and reinstall it on your main computer. Or just ask a friend to send his copy of ROBLOX Player using a flash drive.
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robloxianCEO is not online. robloxianCEO
Joined: 10 Mar 2010
Total Posts: 26737
23 Sep 2013 12:02 AM
I mean I could try that, but it doesn't seem necessary to do copy another Roblox Player from a different computer.
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robloxianCEO is not online. robloxianCEO
Joined: 10 Mar 2010
Total Posts: 26737
23 Sep 2013 12:06 AM
I completely deleted everything out of my logs folder and it seems to be working.
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bauabaalt is not online. bauabaalt
Joined: 17 Oct 2012
Total Posts: 10420
23 Sep 2013 01:15 AM
ok'traid lokdawn'

ᗷᙓ ᗢᖇᓮᘐᓰﬡᗩᒪ ℬ℮ ¢◎øł Bᴇ ʏᴏᴜʀsᴇʟғ LIIKE ME
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Diamondd is not online. Diamondd
Joined: 22 Jun 2010
Total Posts: 1407
23 Sep 2013 05:52 AM
If it continues, check your firewall. I've had a similar problem and my firewall was blocking ROBLOX for some odd reason.
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MicroSpecV is not online. MicroSpecV
Joined: 27 Jun 2012
Total Posts: 1978
23 Sep 2013 08:43 AM
You almost got yourself into trouble there, buddy. Do not give out log files to anyone, even if it's a best friend. Deleting system 32 (or rather sys.32) will result in computer failure and in the worst case unable to recover it.
You could try resetting your Internet modem/ Wifi by turning it off for 10 seconds and turn on again.
(For Wifi, turn the box on first (PON) followed by the main thing.)
If this does not work, contact info@roblox for assistance.
Cheers,
~Micro
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
23 Sep 2013 01:40 PM
@MicroSpecV
The log files are meant to help diagnose a problem. They just record if there are any errors that occurred and what they are. It is a cookie that you don't want to give out.
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kevicor0222 is not online. kevicor0222
Joined: 22 May 2011
Total Posts: 489
23 Sep 2013 04:00 PM
Visit this website and its about client connection problems, this website will explain you and help you out!! https://en.help.roblox.com/entries/221896
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