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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Umm, I don't think this is normal...

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MudpieeipduM123 is not online. MudpieeipduM123
Joined: 18 Jul 2011
Total Posts: 3573
07 Sep 2013 09:10 PM
I was playing a game and all of the sudden my computer screen went blank and then ROBLOX appeared with a white screen and my mouse cursor was gone. After my laptop doing that a few times (it's a Toshiba Satellite L775), a message appeared saying that my video card was shut down and successfully recovered and then ROBLOX started working for a few seconds until a GUI with a troll face popped up saying "You have been suspected of exploiting. Crashing ROBLOX." appeared. ROBLOX worked for a few seconds and then crashed. After I X'ed out, my AV popped up saying it deleted a tracking cookie.

Should I run an AV scan?
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silk2005 is not online. silk2005
Joined: 31 Jul 2011
Total Posts: 42
07 Sep 2013 09:59 PM
That is so weird.. Check in your files if you have cookies, or run a scan to see if you have a virus.
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ExiledTitan is not online. ExiledTitan
Joined: 08 Nov 2012
Total Posts: 5626
07 Sep 2013 10:03 PM
Go in Control Panels and remove the cookies.
If that doesn't work, you might want to go to info@roblox.
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MudpieeipduM123 is not online. MudpieeipduM123
Joined: 18 Jul 2011
Total Posts: 3573
07 Sep 2013 10:47 PM
@Exiled
How..?
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CodTranzitZombies is not online. CodTranzitZombies
Joined: 10 Dec 2012
Total Posts: 764
07 Sep 2013 10:51 PM
Control panel > network and Internet > Internet options > somewhere it says delete cookies if you can't find it, I'm not at my computer I'm on my iPod so don't say I'm wrong
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MicroSpecV is not online. MicroSpecV
Joined: 27 Jun 2012
Total Posts: 1978
07 Sep 2013 11:48 PM
Run an Antivirus scan now. You man have caught some malware or trojean. Back up your files before doing so. The troll face+ blanking of screen suggests that it is a off-site virus that is linked to Roblox. Have you went to one of those phishing sites recently? (As in 'Free Robux or BC' thing)
Cheers,
~Micro
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HiTrustMe123 is not online. HiTrustMe123
Joined: 12 Aug 2011
Total Posts: 1448
08 Sep 2013 12:03 AM
its a ghost, your house is haunted bro
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ExlusiveHSPI is not online. ExlusiveHSPI
Joined: 10 Feb 2013
Total Posts: 1311
08 Sep 2013 01:39 AM
...a few seconds until a GUI with a troll face popped up saying "You have been suspected of exploiting. Crashing ROBLOX." appeared...
I think is your computer got a virus or a hacker did. The bans always be with a message is this game has shut down first, so you close the game and go to another roblox site. A ban will appear.
So, just run a scan.
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MudpieeipduM123 is not online. MudpieeipduM123
Joined: 18 Jul 2011
Total Posts: 3573
08 Sep 2013 08:18 AM
@Micro
No.
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MudpieeipduM123 is not online. MudpieeipduM123
Joined: 18 Jul 2011
Total Posts: 3573
08 Sep 2013 10:00 AM
It happened to me again on the same game. It doesn't happen to me on different days.

http://www.roblox.com/0-9-OUT-Tornado-Survival-0-9-place?id=7851794
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MudpieeipduM123 is not online. MudpieeipduM123
Joined: 18 Jul 2011
Total Posts: 3573
08 Sep 2013 10:01 AM
games*
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MicroSpecV is not online. MicroSpecV
Joined: 27 Jun 2012
Total Posts: 1978
08 Sep 2013 10:23 AM
RUN.A.ANTIVIRUS.SCAN.
Now.
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