Am4uryXp
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| Joined: 04 Sep 2011 |
| Total Posts: 20550 |
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| 31 Aug 2013 10:14 AM |
Hello Am4uryXp,
Thank you for your report. We take seriously all reports of users who are exploiting, hacking or otherwise violating our Terms of Service. We do investigate all reports and we take appropriate action.
We appreciate you providing us with detailed information as to how this issue is occurring. This is the most helpful way for us to be able to look into any report. Although you may not receive a further reply to this ticket, your report has been received and will be reviewed further by our team.
Thank you,
Paul Customer Service ROBLOX
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jki
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| Joined: 23 Aug 2008 |
| Total Posts: 4629 |
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| 31 Aug 2013 10:15 AM |
| I know, I try to report exploits, but most of the time, I get auto-mated responses. |
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hoptoit
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| Joined: 28 Sep 2007 |
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nick66194
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| Joined: 24 Jun 2011 |
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Telafight
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| Joined: 25 Jul 2011 |
| Total Posts: 10466 |
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| 31 Aug 2013 10:16 AM |
| ROBLOX's customer service is botted, even though the mods won't admit it. |
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jasa91111
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| Joined: 04 Apr 2010 |
| Total Posts: 6598 |
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| 31 Aug 2013 10:16 AM |
i got that aswell!!!!!
but from jason
-נค§ค91111 |
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C00ln355
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| Joined: 25 May 2013 |
| Total Posts: 2142 |
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| 31 Aug 2013 10:17 AM |
#firepaul
Just your average businessperson passing by... |
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Lance7
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| Joined: 09 Feb 2008 |
| Total Posts: 59665 |
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| 31 Aug 2013 10:19 AM |
i dont think you understand how many emails they get everyday
i worked with a small company that hosted like small online gaming things (like couple hundred people) and the group running customer support was busy the whole time |
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Am4uryXp
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| Joined: 04 Sep 2011 |
| Total Posts: 20550 |
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| 31 Aug 2013 10:20 AM |
And it was a serious exploit Where is my boss hat?!?! |
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rolo345
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| Joined: 03 Oct 2009 |
| Total Posts: 21 |
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| 31 Aug 2013 10:21 AM |
>▄▀▀░█▀▀░█▀▄░▀█▀░█▀▀░▄▀▄▀▄░█▀▄░█▀▀░█▀▄░░▄█ >░▀▄░█▀░░█▀░░░█░░█▀░░█░█░█░█▀▄░█▀░░█▀▄░░░█ >▀▀░░▀▀▀░▀░░░░▀░░▀▀▀░▀░▀░▀░▀▀░░▀▀▀░▀░▀░░▀▀▀ >░░░░░░░░░░░░░░░░░░░░░░▄▄▄▄▄▄▄▄▄ >░░░░░░░░░░░░░░░░░▄▄▄██████████████▄▄ >░░░░░░░░░░░░░▄▄██████████████████████ >░░░░░░░░░▄▄██████████████████████████▌ >░░░░░░░▄██████████████████████████████ >░░░▄░████████████████████████████████▌ >░░▐█████████████████████████████████▀ >░░████████████████████████████████▀ >░▄██████████████████████████████▀ >░░▀█████████████████████████▀ >░░░░▐▌▀▀▀▀▀▀▀▐▐▐▐▐▐▐▐▐▐▐▐▐▐▄ >░░░░░░░░░░░░▄▌▌▌▌▌▌▌▌▌▀▀▀▀▀▀▀ >░░░░░░░░░░░░░▀▀▀▀▀▀▀▀▀- |
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| 31 Aug 2013 10:22 AM |
'i dont think you understand how many emails they get everyday
i worked with a small company that hosted like small online gaming things (like couple hundred people) and the group running customer support was busy the whole time'
And you don't understand that a bigger company SHOULD have a bigger customer support team, and not just want the extra money and don't hire more people. |
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Lance7
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| Joined: 09 Feb 2008 |
| Total Posts: 59665 |
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| 31 Aug 2013 10:22 AM |
they can have as many people as they want
that wont stop the thousands of kids sending them useless emails they still have to deal with everyday |
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Heroz360
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| Joined: 05 Jul 2009 |
| Total Posts: 7156 |
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| 31 Aug 2013 10:26 AM |
| I am going to have to back lance on this one, just because you hire more people does not mean the stupid people stop coming. Sometimes when you hire more people others see it as a chance to be heard and more stupid people show up. |
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| 31 Aug 2013 10:28 AM |
I understand, but if you have more people dealing with more stupid people, you speed up the process and you don't need botted responses.
They would get rid of the spam so much faster by telling the stupid people to not send stuff like that legitly, and not a copied and pasted message that's completely irrelevant to their stupid question.
People have to reply to the reply to even get a legit person, and then they restart from there. That's such a waste of time. Just do proper help from the beginning, and you'll get problems solved a lot faster.
Copying and pasting messages/botted messages solves nothing. |
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| 31 Aug 2013 10:29 AM |
| They are normally supposed to give you a RBTH when you report a glitch. |
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Lance7
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| Joined: 09 Feb 2008 |
| Total Posts: 59665 |
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| 31 Aug 2013 10:30 AM |
oh
this post is only about
"roblox pls give me free hats i told u exploit no1 else totally didnt know pls roblox pls" |
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Am4uryXp
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| Joined: 04 Sep 2011 |
| Total Posts: 20550 |
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| 31 Aug 2013 10:39 AM |
| They have pre-set responses that they copy and paste to shorten time. |
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| 31 Aug 2013 10:39 AM |
Did it occour to you that maybe it's only the replies that are botted?
It even hints that it's a bot and you may get a reply from an actual person sometime in the message. |
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| 31 Aug 2013 10:39 AM |
| I think they could be trying harder. |
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Am4uryXp
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| Joined: 04 Sep 2011 |
| Total Posts: 20550 |
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| 31 Aug 2013 10:41 AM |
I want mai boss hat!!!1!1! rite nao kthxbai |
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Saigado
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| Joined: 18 Mar 2012 |
| Total Posts: 703 |
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