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Re: Omg I reported an exploit and this happens

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Am4uryXp is not online. Am4uryXp
Joined: 04 Sep 2011
Total Posts: 20550
31 Aug 2013 10:14 AM
Hello Am4uryXp,

Thank you for your report. We take seriously all reports of users who are exploiting, hacking or otherwise violating our Terms of Service. We do investigate all reports and we take appropriate action.

We appreciate you providing us with detailed information as to how this issue is occurring. This is the most helpful way for us to be able to look into any report. Although you may not receive a further reply to this ticket, your report has been received and will be reviewed further by our team.

Thank you,

Paul
Customer Service
ROBLOX
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jki is not online. jki
Joined: 23 Aug 2008
Total Posts: 4629
31 Aug 2013 10:15 AM
I know, I try to report exploits, but most of the time, I get auto-mated responses.
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hoptoit is not online. hoptoit
Joined: 28 Sep 2007
Total Posts: 27226
31 Aug 2013 10:15 AM
The same response I got.
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nick66194 is not online. nick66194
Joined: 24 Jun 2011
Total Posts: 10396
31 Aug 2013 10:15 AM
#firepaul
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spammersaresodumb is not online. spammersaresodumb
Joined: 14 Aug 2013
Total Posts: 92
31 Aug 2013 10:15 AM
i got 3 in 1 day :3
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marked1awsome1 is not online. marked1awsome1
Joined: 28 May 2011
Total Posts: 4086
31 Aug 2013 10:16 AM
#firepaul
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Telafight is not online. Telafight
Joined: 25 Jul 2011
Total Posts: 10466
31 Aug 2013 10:16 AM
ROBLOX's customer service is botted, even though the mods won't admit it.
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jasa91111 is not online. jasa91111
Joined: 04 Apr 2010
Total Posts: 6598
31 Aug 2013 10:16 AM
i got that aswell!!!!!

but from jason

-נค§ค91111
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C00ln355 is not online. C00ln355
Joined: 25 May 2013
Total Posts: 2142
31 Aug 2013 10:17 AM
#firepaul

Just your average businessperson passing by...
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Lance7 is not online. Lance7
Top 25 Poster
Joined: 09 Feb 2008
Total Posts: 59665
31 Aug 2013 10:19 AM
i dont think you understand how many emails they get everyday

i worked with a small company that hosted like small online gaming things (like couple hundred people) and the group running customer support was busy the whole time
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Am4uryXp is not online. Am4uryXp
Joined: 04 Sep 2011
Total Posts: 20550
31 Aug 2013 10:20 AM
And it was a serious exploit
Where is my boss hat?!?!
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rolo345 is not online. rolo345
Joined: 03 Oct 2009
Total Posts: 21
31 Aug 2013 10:21 AM
>▄▀▀░█▀▀░█▀▄░▀█▀░█▀▀░▄▀▄▀▄░█▀▄░█▀▀░█▀▄░░▄█
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>░░░░░░░░░░░░░▀▀▀▀▀▀▀▀▀-
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TheAwesomenessDude is not online. TheAwesomenessDude
Joined: 17 Jul 2011
Total Posts: 11602
31 Aug 2013 10:22 AM
'i dont think you understand how many emails they get everyday

i worked with a small company that hosted like small online gaming things (like couple hundred people) and the group running customer support was busy the whole time'

And you don't understand that a bigger company SHOULD have a bigger customer support team, and not just want the extra money and don't hire more people.
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Lance7 is not online. Lance7
Top 25 Poster
Joined: 09 Feb 2008
Total Posts: 59665
31 Aug 2013 10:22 AM
they can have as many people as they want

that wont stop the thousands of kids sending them useless emails they still have to deal with everyday
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Heroz360 is not online. Heroz360
Joined: 05 Jul 2009
Total Posts: 7156
31 Aug 2013 10:26 AM
I am going to have to back lance on this one, just because you hire more people does not mean the stupid people stop coming. Sometimes when you hire more people others see it as a chance to be heard and more stupid people show up.
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TheAwesomenessDude is not online. TheAwesomenessDude
Joined: 17 Jul 2011
Total Posts: 11602
31 Aug 2013 10:28 AM
I understand, but if you have more people dealing with more stupid people, you speed up the process and you don't need botted responses.

They would get rid of the spam so much faster by telling the stupid people to not send stuff like that legitly, and not a copied and pasted message that's completely irrelevant to their stupid question.

People have to reply to the reply to even get a legit person, and then they restart from there. That's such a waste of time. Just do proper help from the beginning, and you'll get problems solved a lot faster.

Copying and pasting messages/botted messages solves nothing.
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thekoolguy1010 is not online. thekoolguy1010
Joined: 10 Sep 2011
Total Posts: 2623
31 Aug 2013 10:29 AM
They are normally supposed to give you a RBTH when you report a glitch.
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thekoolguy1010 is not online. thekoolguy1010
Joined: 10 Sep 2011
Total Posts: 2623
31 Aug 2013 10:29 AM
or exploit*
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Lance7 is not online. Lance7
Top 25 Poster
Joined: 09 Feb 2008
Total Posts: 59665
31 Aug 2013 10:30 AM
oh

this post is only about

"roblox pls give me free hats i told u exploit no1 else totally didnt know pls roblox pls"
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Am4uryXp is not online. Am4uryXp
Joined: 04 Sep 2011
Total Posts: 20550
31 Aug 2013 10:38 AM
Exactly
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AncientHman is not online. AncientHman
Joined: 03 Jul 2012
Total Posts: 10804
31 Aug 2013 10:39 AM
They have pre-set responses that they copy and paste to shorten time.
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fireblast7000 is not online. fireblast7000
Joined: 24 May 2009
Total Posts: 3878
31 Aug 2013 10:39 AM
Did it occour to you that maybe it's only the replies that are botted?

It even hints that it's a bot and you may get a reply from an actual person sometime in the message.
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ComeDownToTheCellar is not online. ComeDownToTheCellar
Joined: 12 May 2013
Total Posts: 5458
31 Aug 2013 10:39 AM
I think they could be trying harder.
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Am4uryXp is not online. Am4uryXp
Joined: 04 Sep 2011
Total Posts: 20550
31 Aug 2013 10:41 AM
I want mai boss hat!!!1!1!
rite nao
kthxbai
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Saigado is not online. Saigado
Joined: 18 Mar 2012
Total Posts: 703
31 Aug 2013 10:43 AM
me 2

im tired of rbth
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