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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Both Account TOS for same reason, unfair TOS

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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
11 Jul 2013 06:17 AM
Both accounts got deleted for Account trading sharing (Main account and Alt, this one got deleted too then undeleted).

In ban there was only reason why but no Content item - thats like ban but without provement.

I cant send appeal because it happened like 2 months ago.


Any help? I also tried contact John on twiter or on roblox but he didnt respond so I'm lost and dont know what to do.
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
11 Jul 2013 06:29 AM

ACCOUNT DELETED
Our content monitors have determined that your behavior at ROBLOX has been in violation of our Terms of Service.

Reviewed: 5/15/2013 4:17:49 PM

Moderator Note: We have determined that this account has been traded/sold/shared/stolen - which is in violation of the TOS.

Your account has been terminated.

If you wish to appeal, please send an email to appeals@roblox.com.
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MicroSpecV is not online. MicroSpecV
Joined: 27 Jun 2012
Total Posts: 1978
11 Jul 2013 08:09 AM
Try emailing them at info@roblox or appeal@roblox. If not, then personally go to their HQ. If they reply to the email in the first place then, lucky you.
Address:
Roblox,
Redwood City,
CA, United States

-----------------------------------Insert legal stuff below----------------------------
This post is not afflicted with ROBLOX & Co. in anyway, shape or form. Rules state the intentions of selling, trading or profit-making from your content is not allowed.

Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as

criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that

might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
11 Jul 2013 08:30 AM
The thing is that I didnt even tried to sell or trade my account and it got deleted, I have no idea why did they thought I did it
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
11 Jul 2013 09:54 AM
bump
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AlternativeAcc is not online. AlternativeAcc
Joined: 29 Mar 2012
Total Posts: 1337
11 Jul 2013 10:33 AM
I think their report system is automatic, so you might have said some words that sound like you did. Why did you wait 2 months and not immediately send an emial to appeals@roblox.com? I recomend sending an email anyways, even though its been a while.

-- cardgamechampion/AlternativeAcc
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
11 Jul 2013 10:36 AM
I sent them but they told me they wont undelete visva10, send again they told me they will review appeals for once only, after 1 month my orther accounts got deleted too
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
11 Jul 2013 11:33 AM
B.MP
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Irishvampire99 is not online. Irishvampire99
Joined: 09 May 2009
Total Posts: 255
11 Jul 2013 11:40 AM
I'm not 100% sure how the login system works, but perhaps ROBLOX detected your account being accessed from different IP's. Seems strange but it is possible.
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
11 Jul 2013 11:57 AM
Is it possible to get account back?
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Irishvampire99 is not online. Irishvampire99
Joined: 09 May 2009
Total Posts: 255
11 Jul 2013 04:46 PM
It looks like that is the case since they have detected many IPs likely accessing your account possibly daily, meaning your account did get hacked or you're letting a friend on that account way too much. Another reason could be two people on the account actively using it at once. My only suggestion is to contact ROBLOX and see if they can specify why your account was terminated.

Other possibilities for this problem happening could be you moving to a new location or using another computer. I really don't know much on the matter other than that you need to talk to ROBLOX.
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
11 Jul 2013 05:26 PM
Thanks, now need to find way to contact them without getting auto reply's
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ukwarrior6 is not online. ukwarrior6
Joined: 06 Sep 2009
Total Posts: 485
11 Jul 2013 05:56 PM
Hmmm, I was banned for two weeks because I merely accessed Roblox via my mobile, needless to say, I was rather irritated, didn't get a rational reply back, and, when the ban was up, no explanation or conclusion was given, despite the email saying this would be the case.

I should hope that this will happen less often in future.
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thomje112 is not online. thomje112
Joined: 16 Sep 2011
Total Posts: 4198
11 Jul 2013 06:04 PM
They need a new mod system. It's quite unfair...
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
12 Jul 2013 08:09 AM
Yeha, hope I get my account back, btw I was accesing by phone too and on my grandma's computer maybe I got banned for that
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ProjectXF is not online. ProjectXF
Joined: 23 Mar 2013
Total Posts: 30
12 Jul 2013 08:12 AM
Contact info@roblox.com
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
12 Jul 2013 08:18 AM
Did you read what I wrote? I already contacted them but got auto message
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Irishvampire99 is not online. Irishvampire99
Joined: 09 May 2009
Total Posts: 255
14 Jul 2013 09:26 PM
You need to wait for them to reply, everyone else that submitted a complaint has to be answered before you get a reply from ROBLOX.
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SPECTAT0R is not online. SPECTAT0R
Joined: 04 Jul 2013
Total Posts: 122
14 Jul 2013 10:01 PM
ROBLOX's ban system may be glitchy, but they get suspicious if more then 5 IPs have been used in the account.
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ukwarrior6 is not online. ukwarrior6
Joined: 06 Sep 2009
Total Posts: 485
15 Jul 2013 08:17 AM
@SPECTAT0R

I used 2 and got banned for 2 weeks :P
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SPECTAT0R is not online. SPECTAT0R
Joined: 04 Jul 2013
Total Posts: 122
15 Jul 2013 09:23 AM
LOL Cause my account has 3 IPs I use on, My house, my friends' house and then my grandma's house like...
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
19 Jul 2013 02:17 PM
How can I contact them?
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
19 Jul 2013 02:27 PM
Please help I want my main account back
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
19 Jul 2013 02:55 PM
Helplp
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visva20 is online. visva20
Joined: 03 Jun 2009
Total Posts: 1646
19 Jul 2013 04:31 PM
bumping
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