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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: "Roblox cannot start up. User code = 0x1"

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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
08 Jun 2013 01:26 PM
I can't use the launcher without this message immediately popping up. The game loads perfectly, but I cannot play it with this message. Hitting "OK" and closing the message instantly shuts downs the launcher.
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
08 Jun 2013 03:07 PM
info@roblox.com

Include the following details in your message:

- The exact error and what happened or what you did when it popped up.
- Your operating system
- Graphics card details (look up "dxdiag graphics card info")
- How long ago the issue started, or if it's always occured
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
13 Jun 2013 05:54 PM
Problem persists, even after update.
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Xninja4 is not online. Xninja4
Joined: 21 Apr 2011
Total Posts: 222
13 Jun 2013 05:57 PM
That's odd.

Have you reinstalled ROBLOX?

I can tell you a way to reinstall it.

Just tell me: Are you on MAC or PC?
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
13 Jun 2013 06:01 PM
I have re-installed, I have tried switching accounts, I have tried loading various places, and I have tried re-arranging the Application's location on my computer. Everything loads perfectly, but that message comes up and does not allow me to play.

I'm on mac.
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Xninja4 is not online. Xninja4
Joined: 21 Apr 2011
Total Posts: 222
13 Jun 2013 06:10 PM
I have no knowledge of mac.

But i will link you a way to contact ROBLOX.
info@roblox.com

ROBLOX will contact you in 24 hours with a solution.

Please tell them you're on mac.
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
13 Jun 2013 06:26 PM
Yes, I noticed that when you spelled it "MAC"...

It should be mainly indifferent for simply running the ROBLOX Launcher.
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
13 Jun 2013 07:35 PM
:u
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Xninja4 is not online. Xninja4
Joined: 21 Apr 2011
Total Posts: 222
13 Jun 2013 08:49 PM
Do not underestimate my knowledge.

At least i'm a person posting on a forum depending on people's help.

:u
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
15 Jun 2013 08:09 PM
Still no resolve for this
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
15 Jun 2013 08:25 PM
Another user on windows is having this problem.

Do not jump to linking problems with the computer type...
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
16 Jun 2013 11:34 AM
Still haven't been able to play ROBLOX in days...
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
16 Jun 2013 11:54 AM
:u
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
16 Jun 2013 12:34 PM
:u 
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LegoADS is not online. LegoADS
Joined: 03 May 2011
Total Posts: 25703
16 Jun 2013 02:25 PM
[ Content Deleted ]
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
16 Jun 2013 03:56 PM
That sucks for all of us then .-.

I can't seem to find any cause for this problem... Redownloading, clearing cookies and cache, changing browsers, clearing ROBLOX data, all don't seem to work.
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pudinrox is not online. pudinrox
Joined: 30 May 2010
Total Posts: 2358
16 Jun 2013 04:02 PM
^ Did you try restrating your computer? I don't have this problem.
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pudinrox is not online. pudinrox
Joined: 30 May 2010
Total Posts: 2358
16 Jun 2013 04:02 PM
@pud
Restarting*
*- Correction Error
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
16 Jun 2013 04:11 PM
Of course I have, considering how I tried all those other more complicated fixes... :L
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LegoADS is not online. LegoADS
Joined: 03 May 2011
Total Posts: 25703
16 Jun 2013 04:13 PM
[ Content Deleted ]
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
16 Jun 2013 04:26 PM
Studio works fine for me, just not the launcher...
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
18 Jun 2013 12:23 PM
I've seen at least 6 other people with this problem. No one has a solution.
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ShadowAley is not online. ShadowAley
Joined: 23 Jun 2010
Total Posts: 4823
18 Jun 2013 01:06 PM
This is a wild idea, but try it. Uninstall ROBLOX. Now restart your computer. (Restarting your computer adds all updates needed for your computer). If possible, find the page with all the Windows 7 info. Look for any updates. Install any updates available. Go ahead an install ROBLOX again. This might work..

~Helpful and Willing~
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kingshadow009 is not online. kingshadow009
Joined: 18 Aug 2010
Total Posts: 356
18 Jun 2013 01:20 PM
Hmm....Im no computer smart person but you can try going to roblox studio and resetting all the settings and see if it works if it doesnt then idk what to tell you :/ When i couldent play games i got the "error message" everytime and i reseted my settings on roblox studio and then it worked.
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jewelykit is not online. jewelykit
Joined: 15 Dec 2009
Total Posts: 897
18 Jun 2013 06:49 PM
Nope... none of this is helpful at all :L
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